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“Totally satisfied!” 5 of 5 stars
Review of Holiday Inn Resort Los Cabos All-Inclusive

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Holiday Inn Resort Los Cabos All-Inclusive
3.5 of 5 Resort (All-Inclusive)   |   Blvd Mijares S/N | Zona Hotelera, San Jose del Cabo 23400, Mexico (Formerly Presidente Los Cabos Resort)   |  
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Montana
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“Totally satisfied!”
5 of 5 stars Reviewed February 9, 2013

The price was right so we booked the Holiday Inn for Feb 2-8. Checked in and immediately we were jumped by the time share people. After I told them it definitely isn't going to happen, they didn't bother us any more. A lot of thought went into the layout of this resort. Along the south wing of rooms was a pretty good sized "family" pool. For quieter times, this was the place to be. The pool out from the lobby is the activities pool with the music, water aerobics, etc. Both pools have a swim up bar. I will give the food an 8 on a scale of 1-10. It was very good food although they could have used just a touch more variety. The one thing about this place that stand out more than any of the other resorts we have stayed at is the service. I can't say enough about the service. Definitely a 10 in every aspect of service. Location was great. The town center was only a one mile walk and there are a few shops and restaurants at about a half a mile to break up the walk. The walk is safe and very well lit up after dark. If you like massages, and believe me, I DO, try the one straight out and across the street from the lobby in the little wooden shack. When I go to Mexico, I get a massage every day. I received one at this location the last 3 mornings I was here and was sorry I didn't give it a try earlier. I had Maribel all three times and she is one of the best massage therapists I have ever had. The beach is huge! Definitely not safe to swim there but with the nice swimming pools, we didn't feel the need to swim in the surf. We did see some whales out from the resort which was quite a sight to see.

Room Tip: Room 7102 is 50 feet away from the family pool and on ground floor. It was very handy to be so clos...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Manager at Holiday Inn Resort Los Cabos All-Inclusive, responded to this review, February 13, 2013
I concur with you LaurelMontana that the architect in charge of our Hotel did a great job. You have three different pools and because of the Hotel's layout they're completely (and sonically) isolated from one another. Water aerobics are at noon at the activities' pool and the music's at full boom, but at the same time you won't hear a thing on the adult pool or the family pool. I would've loved a 10 on both food and service, but I'm really proud of the 10 in service. I'm very happy our staff made you feel welcome!
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (408)
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English first
Oakbank, Manitoba Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 9, 2013

My wife and I spent one week at the Holiday Inn from Jan 18th to 25th, 2013. We were very satisfied with the resort and were not expecting it to be as nice as it is from reviews we had read. We arrived at 11:00 AM and had to wait until 1:00 PM to check in to our room. The staff looked after us by getting everything we needed to check in, took our luggage and showed us where we could eat and change our clothes. We checked in our room at 1:00 and it was very nice. The hotel is a bit older and some of the tiles in the bathroom were worn a bit, but everything was clean and tidy. the room was comfortable, the bed somewhat hard but I find all hotels I stay at in Mexico this way. The restaurants were fine, the food was OK and the drinks OK. Our only concern with the food was at the buffet, it is outside and the evenings were on the cool side. The food at the buffets was cool or cold, so we ate at the restaurants all but two evenings. You have to line up each morning to make a reservation for the restaurants. The hotel was not overly busy when we were there, although near the end of the week things did pick up a bit. There is an adult area pool, an activities pool and a family area pool. There are bars at each pool and also a beach area bar. The beaches were very nice, although it is a fairly long way out to the water. No hassle from vendors as they stay outside the hotel beach property. Even when we ventured out they were not all that aggressive, not like I have seen at other locations. We had not trouble getting a palapa each day, again it may have been because the hotel was not al that busy. Most people seemed to enjoy the pool area more than the beach. They recommend you don't swim here, I wouldn't recommend it unless you are a very good swimmer. Definitely not for children. The grounds at the hotel were very well maintained and clean. It is rated as a three star hotel, so don't expect a five star experience. It is a very good place to stay for the price and i would recommend it to anyone. Also it is right beside the estuary if you like to walk or birdwatch, and it is a short 20 minute walk to the old town centre of San Jose. Lots of bars and restaurants to check our in town. We really enjoyed the place and hope to return.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Manager at Holiday Inn Resort Los Cabos All-Inclusive, responded to this review, February 13, 2013
Nice to hear that we exceeded your expectations JimDebH. As many of you have read (if you've gone back on TripAdvisor to reviews from 2011 and 2012), we changed flags in August 2011 from an InterContinental to our new brand Holiday Inn Resort. We have a promise to our guests to offer a comfortable bed, a warm meal, a nice setting, and I sincerely think that we do our best to deliver on all three accounts. It's always nice to know that we can still surprise our guests and give them a good overall travel experience.
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Canada
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 9, 2013

I just returned from spending 2 weeks at Holiday Inn. The hotel was awesome: most comfortable beds ever w 5 pillows each. The food was good. The entertainment was awesome. The grounds were beautiful complete with cactus gardens. It was so nice to have the estuary right next door and to be within walking distance to San Jose. The staff was friendly and lovely. But you cannot swim in the ocean due to dangerous currents. It was o so cold some evenings. Never before have I worn so many warrm clothes while vacationing in MX! I was sad that the beach vendors were not allowed near the hotel. Ask at the front desk for a schedule of hotel activities. Eat salsa and guac at the snack bar, dance at the Cantina and drink dirty monkies. Yum!

Room Tip: We had an ocean view with a patio. We loved our room. It was on the 3rd floor and in the building fu...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santiago S, Manager at Holiday Inn Resort Los Cabos All-Inclusive, responded to this review, February 13, 2013
Eat, dance, and drink. That doesn't sound too bad Canadianchick003! Our pico de gallo salsa and the guacamole is really good. Last year we had a horrible situation when there was a shortage of avocados for our destination and we couldn't make guac! But this year all is well and there's a never-ending supply of tasty guacamole everywhere in the Hotel. The dancing in the Cantina with Ana our lounge singer is a great workout and the dirty monkies are always in high demand! It's a great recipe for a lot of fun!
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Prince George, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2013

Our overall impression of this resort was very good. The place was spotless. We stayed for a one week all inclusive and attempted an upgrade of the room. The cost quotedwas an additional $275 per night. That was a deal breaker because for a week, that would have been an extra $1650 plus taxes. So we put up with a second floor room with a garden view.As it was, Three of us paid a sum total of $2160 or $720 each. So to upgrade for that much was too steep for a hotel that was less than 60 % occupied.
One of the annoying aspects of our stay was the late arrival of guests after midnight and they roll their luggage past your room waking you up with the clackety clack of the wheels on the ceramic floor tiles.
Generally speaking, the beach was Ok but not too great for swimming. Forget about that nice moonlight walk with your sweetheart because the beach has lots of Horse plops. They do not clean up after the horses drop their bundles so you never know where or what you step in at night. I think the hotels should get together and insist that the beaches be cleaned of all this manure.
The other complaint I have is the smoking. You can smoke anywhere you want and we found it rather annoying that at games night for example, you end up leaving the games because the person sitting next to you lights up without concern for anyone else. Same went for the swimming pool, which beside being too cold,and no hot tub, you had to choose a spot away from smoking.For this reason alone, we probably will not go back to that resort.
Unlike what others have said about the time-share hawks, we were not bothered a single time during our stay.... great!
The tours sold at the hotel, you basically get what you pay for. Our experience with the city/snorkelling tour ws disappointing. The area was inundated with some kind of stinging jellyfish like Portugese Man-o-War.. We did however see some whales.
Overall, a good family resort without a swimming beach.

Room Tip: To get a better room, you have to upgrade if you purchased a package all-inclusive.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Manager at Holiday Inn Resort Los Cabos All-Inclusive, responded to this review, February 13, 2013
You found one of our weak spots goldeneyebc, even though we have an expansive beach that seems to go on forever, once you reach the ocean it's not recommendend for you to go in. There's a severe undertow right in front of our Hotel so it's not safe for our guests to swim. It's a shame really but we do have three separate (and very nice) pools in the Hotel. And we've been lucky this year to have had a lot of whale sightings in front of the Hotel. Just today I was walking by the Esplanade and a young hunchback kept jumping out of the water. It seemed to be having a lot of fun!
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WINNIPEG, MANITOBA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 8, 2013

first i would like to say, i just got home about 2 hrs ago.it was very hard to leave such a beautiful place.
I would recommend this resort.
the pluses; very clean ..no bugs
the staff was awesome. yolanda (our maid) was just super. santiago at the front desk so very nice. we were in bldg 6 ..very quiet. the food- was very good. always an assortment. i had forgot to bring a toothbrush and they supplied me with one, which i thought was nice. communication, was limited but they (and us) did the best we could to understand each other. the porters, always ready to assist you, if you need a taxi, np, one was right there. everyone friendly, saying hi. i like the idea of bringing in vendors for fiesta nite. Jesus was by far the best and most friendly seller there.go see him, he has very good prices. i loved the fact they had wifi all over the hotel. even in the rooms.
the minuses: long walks to everything, to eat , the pool, took abit to get used to the pattern of the buildings. the food lay-out seemed out of order, meaning , desserts first, then salads, then main courses. the towel book was disorganized. no rhyme or reason to how then do the distribution and returns of the towels. the food sometimes needs to be cooked just alittle bit longer, like french fries, their cheeseburgers are out of this world. try not to forget the necessities,like tan lotion, super expensive everywhere.
take american or canadian money with you, do not exchange it there,i had cdn funds and wanted american, well they have to switch it to pesos, then they give u the american money for the amount of the pesos u get. for 100.00 cdn i got 78.00 american, i lost 22.00. supposed to be new government rule. overall, our group had a great time. thank you holiday inn!!!

Room Tip: if you have any problems, dont be afraid to voice your concerns at the front desk. they will do what...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Manager at Holiday Inn Resort Los Cabos All-Inclusive, responded to this review, February 13, 2013
Alleyoop! It's great that you had a good time during your stay. We do sometimes run into some organizational issues with our service, but as you say, even though English is our second language we do try our best to find (creative) ways to communicate with our guests and be able to meet their needs. And a friendly "hola!" or "hi!" or "hello!" is always heard around the Hotel. Love your username by the way!
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Vernon, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 8, 2013

6 of stayed Jan 31st through Feb 7th...We had a ball, the weather was fabulous the drinks were cold the rooms are good, my bed was softer than other resorts I've stayed in! We tipped our housekeeper 50 pesos everyday and got great service. We tipped our servers between 20 and 50 pesos at meals and don't forget your bartenders because they are AMAZING...shout out to Mario in the snack bar..totally amazing!!
Ok...so now to the food...if I had an icon with a thumbs down I would use it for most meals except lunch in the Napa restaurant...that gets a thumbs up big time..lots of fresh veggies, salad and fish! The snack bar has the best burgers and fries (ask for the fries extra done or they are very undercooked). Love the salsa and chips! All in all you won't go hungry and there is something for everyone.
The staff are great, the resort is fine, the beach is big and oh...this is the first resort that we have stayed at that we didn't have to get up by 6-7 am to save a spot around the pool or on the beach!
If you don't want 2 double beds make sure you request a King size when making your reservations..we got a king only after my husband got a little angry ( he later went and apologized to the desk clerk) we can't understand why these hotels don't go to 2 Queens instead of doubles..who sleeps in doubles anymore???
We ate out at local restaurants a few times and had great meals everywhere we went! We will return :)

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Manager at Holiday Inn Resort Los Cabos All-Inclusive, responded to this review, February 13, 2013
And we'll be happy to see you when you come back Holly513! Thank you for the tips, as mentioned on another reply it's not necessary but it's greatly appreciated. I want to get a thumbs up for the food! So we're currently working to spruce things up. We're keeping the favorites and spicing up those menus that aren't the most popular. And the great thing about having three separate pools with tons of space is just that, no hassling for sunbeds!
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Coquitlam, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 4, 2013

The hotel is the last on the beach strip, but closest to San Jose del Cabo city (15-20 min walk). The grounds are beautiful, right beside the estuary: you can see some birds and the walk on the beach is nice.

Our room (1104) was on the ground floor facing the activity pool ... absolutely gorgeous!!! The hammock is fun to hang in especially after 4:30pm when the sun is on the patio of these few rooms and nowhere else!!!

The service was OK, if you feel you miss something just ask for it. The personnel will make it happen! Sometimes they might skip replenishing your mini fridge ... again ... just ask for it!

My biggest disappointment though was the food. I am not a fussy eater. I really like food and to eat ... sometimes something as simple as cheese, onion and bread!!! But this resort seems it got the worst cooks on the planet!!! The actual Mexican food ... if you go outside of the resort is REALLY GOOD! So, I don't get why the hotels managers don't get into simple food choices but well done at the least!!! Anyways, for whomever needs a diet ... that's the best spot ... after 2-3 days you just don't feel hungry anymore ... sick of the same and same food, sometimes recycled as well.

The adult pool bartender, Alma, is very good! Ask whatever you might think of in terms of the cocktail and she will make it for you.

Room Tip: Ground floor rooms are the best. Easy to walk in and out. With a hammock and a patio.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Santiago S, Manager at Holiday Inn Resort Los Cabos All-Inclusive, responded to this review, February 13, 2013
Hi Flanto! Thanks for the excellent advise to our future travelers, if there's anything you need or if something's missing, you can most certainly ask anyone from our staff and we'll be happy to help! So never be afraid to ask! If we can get what you need for you, then all the better! And I have to defend our cooks, even though as mentioned on other reviews our menus are always a work in progress, I adamantly don't believe that they're the worst. They're hard workers and very focused on preparing good meals for our guests. Next time you come you'll never want to leave the Hotel for food!
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Additional Information about Holiday Inn Resort Los Cabos All-Inclusive

Also Known As:
Presidente Intercontinental Los Cabos
Intercontinental Los Cabos Hotel
Presidente Intercontinental Los Cabos Resort
Intercontinental San Jose Del Cabo
Los Cabos Presidente
Presidente Intercontinental
Presidente Inter Continental
Presidente Cabo
El Presidente Cabo
Presidente Intercontinental Los Cabos All Inclusive Resort
Holiday Inn Resort Los Cabos All-Inclusive San Jose Del Cabo
Address: Blvd Mijares S/N | Zona Hotelera, San Jose del Cabo 23400, Mexico (Formerly Presidente Los Cabos Resort)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in San Jose del Cabo
#13 Romantic Hotel in San Jose del Cabo
#17 On the Beach Hotel in San Jose del Cabo
#18 Family Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Los Cabos All-Inclusive 3.5*
Official Description (provided by the hotel):
Nestled between a white sand beach and the Sierra de San Lazaro Mountains, Holiday Inn Resort Los Cabos is truly "at one" with the environment. At or near the resort, you’ll golf, play tennis, swim and ride horses while younger guests explore the Chiqui Kids Club. To expand your fun in the sun, Cabo San Lucas and San Jose del Cabo are minutes away. ... more   less 
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