We just returned from a 6 night stay at the Holiday Inn. We're in our mid 50's and are frequent travelers. My review is to give my thoughts on the hotel and some of the most talked about areas on Trip Advisor. We had patio rooms in building 1. The sunrise from here is amazing!
Prior to our trip to the Holiday Inn, I read all of the reviews and received advice from the Holiday Inn's number one guest Anita, an2jo2. If you need questions answered on the Holiday Inn, she's your best source. Thanks Anita!
Overall, I would say the Holiday Inn is a good 3+ star hotel. If you're looking for luxury, this isn't the place for you. The Holiday Inn is a beautiful place with an incredible staff, clean rooms, nice pools and average food. A vacation is what you make it, I think sometimes people go to places and just look for the bad and focus on the negative. The Holiday Inn has way more positives than negatives!!
Beds – Yes, they are hard but we found them fine to sleep on. If you don't enjoy a VERY HARD bed, this probably isn't the place for you.
Staff – The staff at this hotel works harder than anywhere I have ever stayed. They're all pleasant and did I mention how hard they work? They remember you and always speak with a smile! I know when you book at an All Inclusive, it says Tips Included but these people go out of their way. We tipped housekeeping, room service, servers and bartenders. Raul, the front desk manager is so helpful and accommodating. Greggorio from room service remembered what we wanted each morning and always delivered with such a smile. Alma at the adult pool bar is awesome and mixes a wonderful drink.
Housekeeping – Rooms are clean, there's a fridge and a safe. Bottled water and sodas are replenish daily. There can be a little of a musty smell, I've found this before in rooms in beach climate. A little room spray will take care of this. Jacky our housekeeper did a great job!
Bugs – There's moths but they don't seem to bother anything. There's a few other flying small bugs but honestly much less than I would even have at home.
Grounds – beautiful! Clean and neatly manicured!
Timeshare People – Yes they are in the lobby, beware anyone that has a Club badge is a timeshare person, just say no thank you!
Schedule – I'd read people saying they don't give you a schedule of daily events. We were given one upon check in but did talk with some people who hadn't gotten one. If you don't get one, ask!
Food – I am a foodie, having read the reviews, I came here with lower expectations knowing I might be disappointed in some of the meals. Overall the food is good, not great but you won't go hungry.
Room Service – There is a charge of 50 pesos for this service, except when you want just ice. It's well worth it for your morning coffee, especially if you want to watch the sunrise. Also, nothing better than the freshly baked muffins.
Breakfast was my favorite meal. The baked pastries are delicious and the hot entrees consistent.
Dinner – Every night there's two choices, the buffet or the a la carte. You need to make reservations for the a la carte but not the buffet. From our experience the buffet is better than the a la cart.
Wines – There's two reds and two whites. The guys drank the reds and said they were both okay. The chardonnay is the better of the two whites. If you're a real wine connoisseur this probably isn't the place for you either. I am a wine drinker and found the chardonnay to be acceptable.
Desserts – Okay but not great! Most were traditional Mexican desserts, flans, puddings etc. They're just different than the desserts I am used to and like.
Drinks – The beers are XX and Tecate, served on tap or in cans. The liquors, for the most part are not brands you would recognize but are acceptable. I didn't see where you could, for an upcharge, get call brands. I didn't drink one but my traveling friends all said the margaritas were good.
Sunrises – Amazing! Not to be missed!!
Snacks – If you're a snacker, bring along some nuts or trail mix or something along those lines. That's one area I think could improve is to have a bar area with snacks.
Bars – At night there's only one bar open, the Cantina. It's not very big and there's not a ton of seating. This is an area that could improve. If you're looking for a hotel with nightlife, this is NOT the hotel for you.
Crowd – All ages but tended towards older.
All in all, we found it to be a great value for what we paid. You won't find a better staff anywhere!!!
Patio rooms are the best! Building 1 is a great location, quiet and close to the adult pool.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 22, 2013
lakegirl16, the first thing I want to say is thank you for the shout out to Anita! She's our number one fan and has been coming to the Hotel for over three decades! She's always there when you need information or tips about the Hotel, we've tried hiring her as our PR Manager but haven't been able to convice her! I liked your quote about how a vacation is what you make of it. It's true that we're not perfect, but we try very hard to make sure all of our guests have a good time! For example, we opened the Cantina recently (just three months ago, it's where our Patio restaurant used to be) and are still working out the kinks (will add the trail mix and extra seating to the to do list!), but it's something we developed to offer an better service to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.