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Casa Dorada Los Cabos: Traveler Reviews


Casa Dorada Los Cabos
Av. Pescador S/N | Col. El Médano, Cabo San Lucas 23410, Mexico
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Traveler Reviews

88% Recommend
4.5 of 5 stars 110 reviews
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Wonderful staff, service and facility!

Casa Dorada Los Cabos

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5 of 5 stars
rmorgen 1 contribution
Port Angeles, WA
Oct 15, 2008 | Trip type: Family
4/4 found this review helpful

A new resort with some work yet to be done. We stayed for two weeks and found the resort and staff to be a big part of the best vacation we have had (two seniors,son and family). The resort is certainly one of the best in Cabo. It has large open lobby, lounge and bar. Two huge pools are sufficient to use for a workout, float aroung, hang on the edge or sit at the pool bar.. The water was too warm for my preference but others found it just fine. There are two hotel restaurants. The "Tribes" is table cloth dining and the other is buffet or standard menue order. Next door is a large Cantina with live music. We found the hotel and Cantina food was excellent although a little pricy (Seattle prices) by Cabo standards. There is a small free business facility with internet connections. Medeno beach borders the property and easy to enter. The staff and management are first rate. Every day we met either the general manager or operations manager touring the facility offering assistance and soliciting suggestions. Marvin, the registration manager is there to help you. When II screwed up my sons room he stepped in and solved the problem. Marvin has one goal, that you have a good time at the Casa Dorado. General staff is friendly. You just cant walk by a staff member without receiving a smile and greeting. Our room was spotless every day.The Marina,mall and downtown are two blocks west and City Club (groceries) is three blocks north. Plenty of cabs, safe streets and Policia to assist you. Problems? Yes, the darn timeshare locusts are everywhere. I complained to the general manager and he made it clear he didn't like it either but sales is out of his control. Remember this is a new multi-million dollar hotel and the owners want a return on their investment. Downtown Cabo's main street is torn up for a sewer project so traffic is challenging but not impossible. Watch for gasoline pump fraud. We were taken twice. Aztecs revenge still exists so take your Imodium. Every night the dinner boats parade past the hotel and after dark one with a blue lighted mast returns and blasts the hotel with Macarena music. It irritated us at first but later we relaxed and accepted it.. On weekends the Cantina got a little loud but the soundproof sliding door took care of that. I highly recommend the Casa Dorada!

  • Liked — Friendly staff and management
  • Disliked — Out od door parking lot
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 65+
  • Member since January 11, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $351 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Far from great

Casa Dorada Los Cabos

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2 of 5 stars
sc-jefe 2 contributions
California
Sep 27, 2008
0/4 found this review helpful

my wife and I decided to spend our 1 week honey-moon at the Casa Dorada resort. We flew into the airport at San jose del Cabo and after dodging a gauntlet of time-share hustlers, we got on the shuttle for the 30 minute ride to our hotel. We stopped at the hotel RIU to dropped some travelers off, and I must say that place looked like a palace. We then proceeded up some flooded sketchy backroads to the Casa Dorada. The hotel entrance looked like a real dump compared to the RIU. We checked in at the dinky front desk with some less than professional people. Then we were sat down by a young guy named Ruben who pretented to be cool but only wanted us to sign up for a timeshare presentation. It was very annoying that he would not take no for an answer, and we reluctantly signed up so we could go to our rooms.
The room was fantastic! We got a 1 bedroom suite with a kitchen and a huge bathtub by the king size bed. The room exceeded our expectations by far.
The beach was great. Not exactly quiet with all the boats and street peddlers asking you to buy henna tattoos or silver junk literally every 15 seconds. We enjoyed the prompt drink service while on the beach in the nice lounge chairs.
The timeshare presentation sucked. 75 minute turned into 3 hours even though we told them from the begining there was no way we would buy anything. At least we got a fee breakfast and free drinks along with a $50 coupon to the restaurant 12 Tribes. They should have paid us $50 to eat their terrible food. We ended up paying 35 bucks to pick onion skins out of the soup. The ambiance would have been nice if the party boat just offshore wasn't blaring the Macarena and other Latin disco hits of the 90's. Horrible experience at the 12 Tribes! You are better off eating at Mangos on the beach.
Overall this vacation turned out to be a relentless bariage of sales pitches for timeshare presentations, activities, or silver junk. I don't think we will ever return to Cabo to have a peaceful relaxing vacation. Should have gone there for the bachelor party!

Highs- rooms, beach service, close walk to downtown
Lows- unfinished hotel, timeshare hustlers, overpriced food, no good coffee.

  • Date of stay September 2008
  • Member since September 26, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from TheManagement01, Guest Services Manager
(Management representative)
Oct 15, 2008
Dear Guest
We are very sorry to read that you were disappointed with our 12 Tribes Restaurant; I apologize on behalf of our flagship restaurant. Even though customer surveys have underscored a very positive experience and high overall scores, we also understand that, like with any other service-oriented organization, mistakes do happen. Your comments will help us to further improve our service delivery consistency.
I hope that the rest of your stay was enjoyable and you found our staff to be helpful and courteous, and let me express yet again our apology for the shortcomings you encountered.
Sincerely,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $351 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Rude Front Desk Staff!

Casa Dorada Los Cabos

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1 of 5 stars
WindyCityGrl 2 contributions
Chicago, IL
Sep 21, 2008 | Trip type: Friends getaway
1/8 found this review helpful

Casa Dorada never has to worry about me booking a stay. They are very rude and arrogant. There are other properties in and near Cabo that offer much friendlier service.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since September 21, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from TheManagement01, Guest Services Manager
(Management representative)
Oct 15, 2008
We want to apologize for the inconvenience due the front desk experience; we take great care to ensure that important matters such as this are properly managed, although on this occasion we have clearly not succeeded in meeting your expectations. Even though we receive frequent commendation regarding our staff attitude & friendliness, I apologize for underperforming on this case.
I hope that the rest of your stay was enjoyable and you found our staff to be helpful and courteous, and let me express yet again our apology for the shortcomings you encountered.
Sincerely,
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $351 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
really gorgeous and really REALLY disorganized

Casa Dorada Los Cabos

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3 of 5 stars
ParadiseAdvice 1 contribution
Menlo Park, CA
Sep 18, 2008 | Trip type: Couples
0/4 found this review helpful

Drive from the airport is about 40 minutes and they pick you up (always nice) pay for the toll road (also nice) and drive you to your unfinished destination where the timeshare hell begins. The entrance to the hotel was nowhere near finished (literally, dirt road and broken fountains under construction) but it kind of makes the hotel foyer really stand out once you enter. The architecture and design is really beautiful, very clean and tastefully decorated with sculptures, sandstone, cherry finished wood, etc. The real attraction is the view through the main arch of the entry - looks right out over the ocean and at the island chain of lovers beach (the famous arch). Our first introduction at the lobby was a stall tactic where "your room will be ready in 10 minutes" and you are asked to go to such-and-such to receive your "welcoming package" which is really just a time-share bait and switch routine (you're offered fabulous amenities and adventures at deeply discounted rates or for free IF you sign up). After successfully waving off our "welcome" we were shown up to a spectacular room with a king bed and two queens. The bellman asked us if we were expecting guests to which we shook our heads in confusion. We were later surprised by random "guests" walking about in our suite while we were unclothed (to say the least). Apparently they didn't understand that they had given us two suites about 30 minutes before showing someone into "the other half" of our room. Once we figured out how to explain their own suites to them ("them" being the management) our vacation commenced to a constant barrage of hotel employees knocking and barging into the room for every imaginable reason. My fantastic husband had, unknown to me, booked a honeymoon package. Apparently he had to remind them several times about our room "surprizes" (i.e. rose peddles on the bed, champagne on ice, chocolate strawberries, etc.) and they still only forgot about 60% of the time. Straightening out the bill was a disaster - apparently there is great confusion about how a package works and the definition of "included". Despite all of this, the place is really beautiful and in a great location (walking distance to downtown and the marina). We had many delightful hours just lounging by the pool and sipping drinks. The beach is nice, the jet skis are fabulous (there ARE advantages to not having any rules or successful lawsuits)! Would I recommend it? If you're able to ignore the constant ploys for time-shares and peddlers EVERYWHERE, then...maybe.

  • Liked — location and view, beautiful rooms and facility
  • Disliked — incredibly disorganized, no follow through
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since September 18, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $351 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Dying to come back soon...

Casa Dorada Los Cabos

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5 of 5 stars
MChNY 1 contribution
New York City, New York
Sep 10, 2008 | Trip type: Couples
4/4 found this review helpful

After being thru hell at the airport with all the crazy little travel guys pulling you back and forth to get you to commit to a "time share" (dont fall 4 this 90min trip with free this and free that, they reel you in for 5 hours!!! and by the end you spent your savings and that free breakfast aint tasting so good) So.... now that that was over. We get to our hotel, and all i could say was WOW! beautifully decorated. Our room was fabulous, very tastefully done. Great bed, clean huge bathroom. The hotel grounds were well kept. The staff was gracious and experienced. Me and my fiance stayed here after tons of research of our "perfection" and we found it here with a clear view of the famous arch and gorgeous medano beach. The food was great, drinks weren't watered down!!! the pool was awesome with cold and warm temperatures for your preferance. They had these great cabanas on the beach which were super comfy. I just cant think of anything that we weren't happy with. The hotel is located a few walking minutes to the shopping area and town. Check out cabo wabo for great music and tequila! and definitely take one of those water taxi's to lovers beach and divorce beach :)
Overall? great hotel great location and service. Definitely will be coming back!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $351 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Casa Dorada Los Cabos Address

Av. Pescador S/N | Col. El Médano, Cabo San Lucas 23410, Mexico