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“Great hotel/awesome experience!” 5 of 5 stars
Review of Casa Dorada Los Cabos

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Casa Dorada Los Cabos
4.5 of 5 Resort   |   Av. Pescador S/N | Col. El Médano, Cabo San Lucas 23410, Mexico   |  
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Ranked #12 of 66 Hotels in Cabo San Lucas
Saint Clair Shores, Michigan
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
56 helpful votes 56 helpful votes
“Great hotel/awesome experience!”
5 of 5 stars Reviewed October 8, 2013

Hubby and I went to Casa Dorada the end of September/beginning of October for a 9 day stay. We traded our timeshare through Interval for this property and boy I'm glad we did. Let me say that we have traveled quite a bit. We have stayed at some very nice hotels, but this place ranks in our top 5. Overall the hotel is wonderful. Grounds, rooms and common areas are immaculate. Everyone is always working on something. The staff are incredibly friendly and very helpful.

We had an Executive Suite. We had a separate bedroom with a king size bed, Jacuzzi spa (which we never used!), huge bathroom, small kitchen that had a mini fridge, microwave, blender, toaster, and stuff for cooking/eating. There was also a small table with 4 chairs and a living room area. The bed was very comfortable. We also had two flat screen TV's, 1 in the bedroom and 1 in the living room. We did notice there was a DVD player in the bedroom. Not sure if there was one in the living room. Since the mini fridge didn't have an ice maker they said all we had to do was call down and they would bring us a bucket of ice. No problem at all. I just used some of the plastic containers in the room and put into the freezer.

The one thing to know is you have to have a room key in the slot by the door for anything to run in the room. This includes the air and the lights. It was not a problem for us. We left one key in the slot and just shared the other key.

There were two large closets that had shelving inside, plus a few drawers in the bedroom. There was also another closet in the living room with shelving and drawers. Plenty of storage space.

Our favorite thing was the double patio. We had door walls in both the living room and our bedroom that opened onto a large patio. We were in room 428 so we overlooked the pool, could see ocean and the mountains and almost down to the arch. We had our coffee/breakfast here every morning listening to the waves crash on the beach, sat out here in the afternoon and every night when we came back before we went to bed.

We spent everyday at the pool in the section by the swim up bar. Hubby did spend quite a bit of time in the ocean as well. We did spend a couple of early mornings on the beach as well. The beach is kept up very nice. They spent quite a bit of time racking/cleaning every morning. Yes there are quite a few vendors on the beach, but a "no gracias" did the trick.

The service everywhere we went at the resort was top notch. During our time the staff recognized and knew what we wanted. The had our drinks ready as we were coming up to the bar. They had 2 for 1 drink specials on Monday, Wed and Fri. The had a special on beers 3 for 2 going while we were there. They had different drinks on special throughout the week as well. On the rest of the days they had happy hour from 11 - 12 and from 4 - 5. The waiters were always stopping by to ask if we needed anything and to ask how we were doing. We had excellent service from Gustavo who worked the pool. Also great service from Ivan who worked behind the swim up bar. Also Ivan the pool concierge was always walking around checking on everyone making sure you were happy and asking if there was anything he could do for you.

The individuals working at the front door were also very helpful. We had a little issue with a vendor that we had booked with for a surf fishing trip. When he didn't arrive at the appointed time they called for hubby and handled it for us. Every time we left they also asked how things were and what could they do for us. When they saw us sitting waiting for our transportation the last day they wanted to know if we wanted to call them to make sure they were coming. They did just to confirm so we didn't have issues.

We also went shopping at Walmart the first day. Our room wasn't ready so they kept all our refrigerated items cold. When we got to the room they had already brought it all up and put it away. We also went fishing and had to bring the frozen fish back the night before we left. They also kept that in the freezer for us overnight. Now that is service!!

We had no hassles with the timeshare folks at all. Check in/check out was a breeze. This would definitely be a place we stayed at again and would highly recommend to anyone. There were couples, families, groups and people that wanted to have fun, but there is enough room that you don't have to worry about not seeing or hearing anything if you don't want to.

We had the brunch at Maydan which was OK. Nothing to write home about, but it did it's job in providing us some much needed food. We also ate at 12 Tribes our last night. The food was very good. We would both go back for dinner. We talked to another group and they had eaten there 3 nights and they enjoyed it as well. Good choice for dinner. Very nice, service was excellent and the view can't be beaten.

Now my only negatives, which aren't bad at all, are really minor issues to say the least. We had to call several times to get extra toilet paper. Not sure if it was a specific maid that didn't leave it. Called the front desk and it was there pronto. The room could have used a few more hangers since I brought a lot of dresses. No problem, just doubled up. I was very surprised that the door walls did not have screens on them. It was comfortable in the evening so it would have been nice to be able to leave the door walls open and listen to the waves during the night. The last thing is we would have enjoyed some kind of activities at the pool/resort. They did have a volleyball net at the lower pool, but maybe some yoga in the morning, bingo around the pool, water aerobics in the morning, trivia games..... I'm not talking crazy games or drinking games, just a little something to do.

Overall the good or should I say awesomeness of this resort definitely outshined the minor complaints. If you are thinking of booking this resort do not hesitate. You will love it!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos, responded to this review, October 25, 2013
Dear Guest,

We are more than glad to hear such a lovely things about our resort, especially when you describe the true essence of what we strive to accomplish here at Casa Dorada.

We want to thank you for taking the time to share this comments and for saying that you will recommend Casa Dorada for all your friends.

We hope you will choose our resort as your vacation destination many times in the years to come.

Regards,

Laura Lachica
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,170 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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English first
Cabo San Lucas MX
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 8, 2013

We actually live in Cabo and own a lot of timeshare that we had to use or lose by October 2013. We decided on a "staycation" What a great choice! The Staff is top notch, always attentive and friendly We stayed in a one bedroom, very nice, huge bedroom, lovely bathroom and shower, bachelor kitchen (wish it was bigger) and awesome location and view. The towel guys played ping pong and foosball with my kids (giving me a little break) and Josh (Joselyn) in the FREE Kids Club was a complete doll. Beds/Cabanas and staff on the beach were awesome and good burgers!!!

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa Vista
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

I have been to Cabo three times and although each experience was good, this one was the best yet. My wife and I recently stayed at Casa Dorada for a friend's wedding and I was very impressed with the resort. The staff was extremely courteous, greeting us with a drink as we walked in. The resort was very clean and tidy - the pool was nice with a great view of the ocean. And for the price we paid, it was a steal. I would definitely stay there again and highly recommend Casa Dorada to any potential vacationer!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos, responded to this review, October 13, 2013
Dear Guest,

We are so happy a friend wedding brought you to our resort. Thank you for your kind words. We are delighted that you enjoyed this paradise! You are more than welcome to visit us again and why not?! We can prepare your renewal vows in your next stay!

Regards,

Laura Lachica
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

My wife and I spent 10 days at Casa Dorada during September 2013. A tropical storm was predicted to hit and the room we were in, while great, did not have a sheltered balcony. The front desk staff was kind enough to move us to another room, and it was beach-front. We got lucky on the weather as the tropical storm stayed to the east, but we still very much enjoyed our new room.

A special mention is needed for Ivan, the pool concierge. He was an absolute pleasure to be around and his level of service was impeccable.

We have been coming to Casa Dorada for many years, and I believe that the level of service (while always good) has actually gotten better over time.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos, responded to this review, October 13, 2013
Dear Guest,

Thank you for all your comments, we are glad to know that you have felt pampered for our staff. We appreciate your recognition for our staff, Ivan our pool concierge is always taking care for all our guests, we know he is doing an excellent job!

We will looking forward to host you again in our resort.

Regards,

Laura Lachica
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

A little rough to check in, staff was very good, Especially Laura on the beach. Lots of friendly people and I would come back, mostly because of the food and the waitstaff and the restaurants, although the rest of the hotel was very friendly you're normally exposed to the service people

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos, responded to this review, October 13, 2013
Dear Guest,

Thank you for taking the time to share your comments of your past visit to Los Cabos!

We are happy to know that our staff has provided you an excellent service; this is our commitment with our guest!

We hope this will be the first of many vacations!

Regards,

Laura Lachica
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colleyville
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2013

Stayed at Casa Dorado from Sept. 24th thru 27th. Wasn't fond initially of the repeated requests to attend time share presentations for the following morning. Had a problem with our room assignment, but Gus behind the counter was wonderful and we got a room that was fabulous on the sixth floor overlooking the entire complex and bay. First the positives --- location, location, location. Great town access, great pool access, great beach access. My only negative concerning the entire stay is the Mango Deck located on the beach in front of the hotel. Loud, Loud, and did I say Loud. The music was bad (several songs that were not appropriate for children), the announcer and the games they played were noisy. I would compare it to a miniature Spring Break. Therefore, sitting on the beach during the day and evening could have been a lot more relaxing. Service was very good. It would have been excellent, if they would have had more service at the pool and especially the beach.

Room Tip: Third floor or up.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

Friendly folks and a beautiful resort. This was our first trip to Cabo and I was more than pleased with our chosen hotel, note that our trip was in the Low Season (mid September).

Location: You walk right past the large, gorgeous, pool (swim up bar), along the covered hammocks, and out of the back door to hit the swimmable Medano Beach. It is about a 10 minute walk down to the Marina for shopping and food. We made the circuit down to the marina and back along the beach one morning before it was too hot and it was great.

Food: 12 Tribes is now open but still finishing construction, they are pushing hard to improve their image, I read many questionable reviews on here before our trip down. The first time the maid came by they left a letter from the Chef asking us to come visit the new and improved restaurant. On the single visit made down there the food was very good.

Staff: Great, most speak English well, and all are very Friendly. The towel guy Antonio is a shark at the Ping-Pong Table and I spent more than a couple hours trying to best him over the course of 2 days. My only complaint is service at the swim-up bar was slow at some times, my guess being because they are also tending bar for all of the beach-front and pool lounging.

Room: Very clean and well appointed. Definitely stop by a store on the way in from SJD to grab some snacks and bottled water to stow in the mini-fridge instead of paying the higher prices. The bed and pillows were very comfortable, and nothing beats the sun rise over the water in the morning coming in through the window.

Other: There is a lounging area on the beach reserved for Casa Dorada guests with waiter service, but it is right next to the Mango Deck, so a bit loud. There did not appear to be a room with a bad view, so do not worry too much about that, all rooms do face the water. The Mango Deck is right next to the hotel, there was not much noise to bother us at night (low season?), but I could see it being a problem during high season if they stay open later.

Overall our stay at Casa Dorada was great.

Room Tip: Rooms on west side are closer to the Mango Deck.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos, responded to this review, October 3, 2013
Dear Guest,

Thank you for taking the time to describe your recent visit with us. We are most grateful for all your positive comments.

Please return again and again! It is our pleasure to host you in our resort.

Regards,

Laura Lachica
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Dorada Los Cabos

Address: Av. Pescador S/N | Col. El Médano, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Cabo San Lucas
#8 Spa Hotel in Cabo San Lucas
#10 Luxury Hotel in Cabo San Lucas
#11 Business Hotel in Cabo San Lucas
#11 On the Beach Hotel in Cabo San Lucas
#12 Romantic Hotel in Cabo San Lucas
#20 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Casa Dorada Los Cabos 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
With an incomparable location on Medano Beach -- the best swimmable beach of Cabo, Casa Dorada is just steps away from world-class shopping, dining, entertainment, and the marina. As a member of Preferred Hotels & Resorts, a collection of the world’s finest independent luxury hotels, Casa Dorada Los Cabos brings the upscale service and family-friendly features to the Cabo San Lucas oceanfront. The Resort grants visitors a more convenient, yet equally spectacular, alternative to the more remote hotel zone of the Tourist Corridor. Boasting unobstructed vistas of Land’s End and the famous Arch, Casa Dorada is just 30 minutes away from Los Cabos International Airport. All of the 185 spacious one-, two- and three-bedroom suites and penthouses, open up to Los Cabos’ most dazzling ocean view, while the luminous and contemporary interiors ensure your comfort and satisfaction. ... more   less 
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Also Known As:
Casa Dorada Los Cabos Hotel Cabo San Lucas
Casa Dorada Los Cabos Resort
Casa Dorada Los Cabos Cabo San Lucas

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