I am not going to waste anymore time on this place with a lengthy review.
1. Timeshare salesmen (only men) everywhere. You walk down the stairs while they are having a meeting and it's like blood in the water. All through breakfast all you can hear is the chitter chatter about what a great "deal" this is.
2. Lucia Lucinda in the VIP check in area broke every standing rule of customer service. Not sure how many more times she could tell us "no" and "no your room is not ready (for the 4th time)" and "no" we can't change your room even though it is right next to the front door of the hotel and we could hear crazy people coming in all hours of the night. Perhaps I should not have said "no" to the timeshare guy until we were checked in.
3. The Hacienda next door is fantastic! Restaurant is amazing, pool is gorgeous. Spent some time there and all I heard was "yes". And no one tried to sell me anything other than lobster enchiladas and a margarita (which they got right on the first try).
4. WHatever you do, don't look (or inhale) behind the pool bar area (or up top where the food is). You will lose your appetite, even for drinks, immediately.