My wife and myself went here November of 2012, just returned yesterday and felt the need to post this review for all to be well informed. When you are paying $400 plus a night for a room you come to expect a certain standard to be achieved, well its not even close here. My wife and I went on this trip to escape for a bit and we chose Cabo and this hotel based on the reviews and location (Don't be fooled). Upon arriving to Cabo, at the airport you will be greeted by nice people but they are all out to get you to attend "presentations" they will swear up and down these are not for timeshares but they all lie through their teeth. They will offer you activities, credits, dinner, etc to try and entice you into attending but we politely declined (numerous times). You understand after staying here why they try and sell you first thing rather than before you are leaving and have experienced the hotel.
We got to Casa Dorada and what a great location and aesthetically appealing hotel but to our surprise the time share people were swarming the lobby like sharks in freshly chummed water. I had to explain numerous times we were not interested in attending what was now called a welcoming appreciation breakfast presentation. We checked in and finally got to our room which we were happy to be told was upgraded. We got to our room and after settling in realized there was no safe, no view (we had ocean view on our reservation), and were next to the kiddie area.
We requested a new room and were given a smaller one but it had a view, a safe, and was away from the kiddie area so we were content. Later in the day we discovered a new surprise about our room, it lacked hot water! We requested someone to look and they briefly got it to work and told me I had to turn the handle the other way acting as if it was my fault (I'm highly capable of operating a faucet). We struggled with the front desk for over a 2 days before they switched our room to one without issues and upgraded us to our original room layout on the fifth floor. We were finally happy half way through the vacation aside from the fact that most the elevators were out of service and would require us to walk up the five flights but we are young and didn't mind the extra exercise.
The good part of the hotel was the pool, it's a nice layout with a great view. I have to say the server staff attending to the pool is highly responsive to any request. The food at the pool was terrific and the 2 for 1 drink specials were a nice touch. Emilio the pool attendant that gets your towels and sets up your chairs is probably the hardest worker I saw in that whole resort, I could not move my umbrella without him trying to help out.
The gym and spa were both were fairly new and well kept. You may not need to use it though if you have a high floor as you will be running up and down the stairs to get to your room.
The beach is one of the few swimming beaches in Cabo and it's nice to have the ability to dip in the ocean if you desire. One of the surprises we found in Cabo is there is no Port for the cruise ships to dock so they park in the bay outside the hotel. The only bad side is when a ship comes in the beaches become fairly crowded very quick with boats carting people to the beach off the ship. It's funny to watch all the beach vendors that swarm to the boats of people coming to shore.
As far as food is concerned, the marina has some nice restaurants but it will be pricey. We found this great little family owned place we ate out a few times called Sharky's, it's reasonably priced and food is terrific, go for the Sharky omelet for breakfast. Also the eatery at the Bahai hotel was possibly the best food I have ever had in my lifetime, the menu and flavors that chef created are truly incredible.
Back to the hotel, I wouldn't advise dropping anywhere close to what they are asking for only to be annoyed with people constantly trying to sell you. I word to management it's a real shame because your hotel has true potential but clearly need some issues addressed:
1. Get rid of all the time share sales tactics and allow the travelers to come to you after a great experience.
2. Work on delivering that great experience travelers desire.
3. Keep the facilities in working order (elevators, hot water, safes)
4. Don't allow the time share people to wander the lobby, we actually avoided and dreaded walking through because we didn't want to be hassled.
- Also Known As:
- Casa Dorada Los Cabos Hotel Cabo San Lucas
- Casa Dorada Los Cabos Hotel
- Casa Dorada Los Cabos Resort
- Casa Dorada Los Cabos Cabo San Lucas
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