My husband and I stayed for 3 nights 6/30-7/3. The resort is gorgeous and the views are amazing. We had a nice time and enjoyed our short break from the real world. We will definitely return to Cabo some day. But not to Riu. Unfortunately, this was most likely our first and last Riu experience.
The activities team members are a lot of fun and most staff were very friendly. We left behind our kids and were concerned about kids being there but they weren't really an issue.
However, after staying at many other AI resorts in Cancun(Golden Crown), Puerta Vallarta (Marival), Punta Cana (Secrets) and Bahamas (Sandals), this was by far the most disappointing in comparison to the other properties. If this was my first AI experience, I would probably have been pleased. But there is nothing at the Riu Santa Fe that would make me want to come back.
The best part of the resort is its view of the arches and ocean. We also didn't mind that the ocean was not swimmable. That is not important to us.
As mentioned, the activities team members and entertainment at night was great. They really try hard to make sure you are having fun. I would say that they were the best of many of the AI resorts we have stayed at. Definitely the highlight of the trip!
Most bartenders were fun but it was frustrating how inconsistent the drinks were from one bar to another. I also did not realize that this resort does not have drink service at the pool or nightly shows. You have to go to the bar yourself to get drinks. This is the only AI that we have had to do so and was a huge let down. Especially with all of the walking you already have to do due to the size and layout of resort and broken elevators, it would have been nice to be able to sit and not get up again to get drinks!
The food was pretty bad. There is a lot of seafood and its in everything. We do not eat seafood and do not like the smell of it. It was everywhere! Buns for hamburgers and hot dogs were hard as rocks and cracked apart. If we had brought our kids, I am not sure what they would have been able to eat. The food is not refilled regularly either. The selection also seems very repetitive. The only reservation we could get was the steak restaurant and that was ok. We were full when we left, but it was less than average. However,the servers there were very nice.
Rooms. Probably the biggest let down. The air conditioning barely blew out and the maids turn it off so we came back to a hot room everyday. I called about an hour after we checked in complaining that the room was too warm and was told "turn on your air conditioning" which was clearly on. Later that night, went to the front desk after sweating while getting ready and was told maintenance was cleaning the vent and it would be better. Nope. Called later that night and was told they would leave a message for management. Never heard back. Had we been there longer, we would have had to change rooms but just didn't have time to waste on that since it would have probably taken some time.
Another disappointment was we were there for my husband's 40th birthday and they did NOTHING other than saying "happy birthday" and a handshake at check in. I read other reviews that received a bottle of champagne or an upgraded room. We got nothing! Not even a towel shaped like a swan!
Which leads me to the bathrooms. Horrible. The double sink is the only positive. The bathtubs are so narrow that you have to stand sideways and the water pressure is very light. The towels are like sandpaper and smell like mold.
When we booked Riu, it was one of the more affordable options and I believe you get what you pay for. If you can only afford the Riu, I still think it is worth a shot because Cabo is beautiful and has such amazing weather. Just make sure you read reviews and have reasonable expectations. The bad reviews on here are absolute truth. For those that are all positive, I believe they have limited AI experience and/or different expectations.
One thing I noticed when looking at other resorts after returning,such as Dreams, is that Riu rarely responds here to the comments. However, management almost always responds to Dreams comments. I think that says a lot and could be a good indicator of the different level of service they strive to provide.
I think this property has great potential and would love to see changes made to make it as exceptional as it could be!
- Official Description (provided by the hotel):
- * Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 km/2.2 miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, BookIt.com, Orbitz, Tingo, Despegar.com, Hotels.com, Caribbean Online Mgt Corp., Otel, Agoda and Venere so you can book your Hotel Riu Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Santa Fe Cabo San Lucas
- Riu Santa Fe Los Cabos
- Riu Sante Fe
- Hotel Riu Santa Fe Cabo San Lucas, Los Cabos