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Riu Santa Fe Hotel: Traveler Reviews


Riu Santa Fe Hotel
23453 - Cabo San Lucas B.C.S, Cabo San Lucas 23410, Mexico
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Traveler Reviews

76% Recommend
4.0 of 5 stars 852 reviews
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Decent All Inclusive Option in Cabo San Lucas

Riu Santa Fe Hotel

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3 of 5 stars
joeyjo78 1 contribution
Boston, MA
May 28, 2008 | Trip type: Couples
4/4 found this review helpful

Overall, I would say the Riu Santa Fe is a decent all inclusive option in Los Cabos. My wife and I just returned from a one week stay at Riu Santa Fe. We stayed from May 18th -25th.

As previously mentioned in prior reviews, there are definitely good and bad points about the hotel.

We booked our trip through Apple Vacations and did not have any problems with any of our travel plans or reservations. We had previously stayed at Riu Palace in Cabo 3 years ago and fell in love with Cabo San Lucas.

When arriving at the hotel, check in was very slow and a little unorganized. However, after a slight delay we were given a room on the third floor of building 6. The room was very nice and clean. We had a balcony with a view of the garden and the pool in the middle of the resort. The room had a king bed and plenty of space for two people. We used our safe, with no problem of theft.

We actually were happy with the location of our room because it was very central to all the places we were going throughout the week (beach, pool, food, drinks, ect.....)

Some of the positives about the Riu Santa Fe include:

1. Location, Location, Location:

The resort is situated in one of the best spots in Cabo San Lucas, The grounds are beautiful and from the beach or the pool bar you can look out and see “Lovers Beach" and the beautiful rock formations that have put Los Cabos on the map. The resort is only 2-3 miles from downtown Cabo San Lucas, also a big positive. My wife and I actually walked to the downtown area along the beach. (About a 40 min walk). We also took a cab one night for $10 each way.

2. Friendly Service:

We always seem to have pretty good luck with the service in Mexico. Although the service at the Riu Santa Fe was not the best we have seen, it was still pretty damn good.

3. The Weather:

Expect mid 90's with no rain if you are going to Cabo anytime soon.

4. Cabo Adventure Excursion

We went on the outdoor adventure canopy tour based on a recommendation made on Trip Advisor. This "zip line adventures" tour run by "Cabo Adventures" was well worth the money (About $88 USD per person). We booked the tour through the Apple Vacation Rep at the resort. The tour is about 1 hour north of the resort and was awesome.

Some of the negatives about the Riu Santa Fe include:

1. The Food Selection:

Compared to other all inclusive resorts we have stayed in Mexico, the variety and the quality of the food was below average, but I guess you get what you pay for? The four restaurants located at the Riu Santa Fe were also slightly disappointing, for example at the Asian Style Restaurant, the dinner was completely self-serve (buffet style). I recommend the Steakhouse and Mexican as the best places to go at this resort.

2. Dinner Reservations:

This system was a little crazy compared to other All Inclusive Resorts we have stayed at in the past. Basically, if you want to reserve a dinner reservation, you have to go down to the main courtyard where the breakfast buffet is located around 7AM - 9AM. At this time you will get a number and told to come back at a certain time, depending on the number you rec'd.

3. No Swimming on the Beach:

Based on our previous experience in Cabo, we kind of expected that we could not go swimming in the ocean at the resort. The undertow of the water and the size of the waves make it nearly impossible to go swimming near the resort, However, if you are feeling ambitious and really want to go in the ocean water, you can walk down the beach about 10-15 mins and there is a spot where the water is calm enough to swim.

In closing, I would rate the Riu Santa Fe about a 3 ½ out of 5. The resort still has to work about a few issues however, if you are looking for a middle of the road resort within your budget, I would definitely consider the Riu Santa Fe.

  • Liked — Location
  • Disliked — Food Selection
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 27, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, Older travelers, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Riu Santa Fe was aite...

Riu Santa Fe Hotel

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3 of 5 stars
KurrymanK 3 contributions
SS, MD
May 28, 2008 | Trip type: Family
1/6 found this review helpful

Went to Riu Santa Fe w/ family (extended family).

The hotel was great and the food was pretty good too...

The kids-club was great to have our oldest there for a few hrs. He liked/enjoyed the area.

They weren't very accommodating to the Seniors (our parents). Got a complete run-around for wheelchairs, even though I'd requested it (multiple times) well before our stay. Just took our parents ALOT longer to get to/from our rooms.

The rooms were designated well away from the main hotel amenities.

The cleaning crew actually stole some money from my parents. I understand we're partly to blame for not utilizing the safe but lessons learned.

Didn't understand the restaurant reservations as they ONLY served buffet style for reserved restaurants. We were actually expecting to be served. I think restarant reservations at all-inclusives are overrated. Think about it, we're guests. Just let us enjoy our stay w/o restrictions !!!

Breakfast was really good. The buffet was family/kid-friendly. They has nachos, pizzas and other favorites. Except for the reserved restaurants and no wheelchairs, service was great.

  • Liked — all-inclusive
  • Disliked — special needs accommodations and theft from guests
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since May 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Worth the money

Riu Santa Fe Hotel

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4 of 5 stars
AngNos 4 contributions
Chicago, IL
May 27, 2008 | Trip type: Friends getaway
4/5 found this review helpful

We just returned from our 7 night stay at the Riu Santa Fe. We booked 2 weeks beforehand and got a great deal! I almost booked through the Riu website but it wasn't working so I tried Funjet and got an even better price.
There were some good and some bad about this hotel but overall we really enjoyed it.
First off, it is a must that you get reservations for the Steak restaurant! I was totally shocked at how amazing the steak was. We actually were able to get in twice and I ordered the top sirloin both times and it was delicious! My friend had the ribs and enjoyed them (but we heard from someone else when they got it they were very fatty) and another friend got the rib eye which was also excellent.
The asian restaurant was also very good. It is buffet style but definitely a good change from the other buffets.
The Italian restaurant was OK. I had the risotto which was good but others in my party had the fillet and weren't that impressed.
The general dinner buffet (in La Baja) was decent. They had a good selection.
They say they offer 24 hour snacks. They do. They aren't great at all. They can be found in the sports bar and are hours old cold hamburgers (which you can warm up in a microwave).

Our room was very clean. The only problem is that we were in building 2 on the 3rd floor (which is technically the fourth floor) with no elevator. Apparently only building 7 has elevators. Gets a little tiring having to go up and down.
The beds (as with most I have experienced at hotels in Mexico) are very hard. No pillow-top mattresses in site!

The weather at this time was perfect. It did get cold the last 2 nights we were there. Luckily I had jeans and a hoodie that I wore coming in from Chicago! I asked our Funjet rep and he said that it isn't typically that cold this time of the year but to be safe right now....bring something warm!

We tried the flipping of the wristbands thing and snuck into the palace. We were able to get a round pretty good but then were caught at one of the bars. Apparently they are getting wise to this.

Overall, I would say this is a great place for the price. The beach and pools are very beautiful. It is very clean. The middle pool (not the one facing the ocean) is quieter which I enjoyed. I would say this is a good place to stay!

  • Liked — Steak restaurant and the beautiful grounds
  • Disliked — No elevators
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since July 18, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Had a Great Time

Riu Santa Fe Hotel

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4 of 5 stars
Sandyjo 1 contribution
Michigan
May 27, 2008
2/3 found this review helpful

We read reviews before we went and I must say some people obviously just like to complain. We arrived at about 12:30 and immediately got our rooms, we did choose to take care of our own luggage to make sure it got to our room when we did. Some others in our group didn't and they did have a bit of a wait. Everything is very clean (the staff is cleaning all the time) and everyone is extremely friendly. The food is what to be expected in an all inclusive buffet (better than our last vacation). If you want a great meal go downtown Cabo, there are several restaurants to choose from - we ate at Alexander's and Lorenzilla's, both were excellent but Alexander's is less expensive. It really does get quite cool in the evening - I had to buy a jacket. The pools are cold but refreshing. All in all we had a terrific time and I would return there tomorrow if I could.

  • Date of stay May 2008
  • Member since May 08, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Can I go back, please?

Riu Santa Fe Hotel

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5 of 5 stars
Rhaynedrop 9 contributions
Atlanta
May 27, 2008 | Trip type: Solo travel
5/5 found this review helpful

I've just returned from my trip to Cabo San Lucas and what a fantastic time I had. I'm a 29 year old professional woman and I traveled to Cabo for relaxation and rejuvenation. Although I was traveling alone, I met some really awesome people and had a blast.

When I first booked my trip, I was a bit apprehensive about the Riu Santa Fe because the price was "too good to be true" and I kept wondering what the catch was. However, when I pulled up to the hotel, all of my worries subsided. I was immediately impressed with the beauty of the property, the exemplary customer service, and the frlendliness of the guests.

I stayed in a king standard room, and it was very clean upon check in. I was a bit surprised that it didn't have carpet, but I loved the room nonetheless.

As far as restaurants go, you have to make reservations...so be sure to get there early enough to get a number. (I chose the mexican and the steakhouse for dinner) Both are great choices, but the steakhouse fills up quickly. The other two restaurants serve Asian and Italian food.

Breakfast was amazing!!!! (btw, you are able to go between the Riu Palace and the Santa Fe to eat) It's right next door.

While there's a beach at the hotel, we weren't allowed to go in. (The waves were too rough). However, there are enough pools and swimup bars to cool you down. I personally enjoyed lounging near the beach on a lounge chair.

The Renovaspa was INCREDIBLE! I scheduled a stress cure massage, and Petra (my massage therapist) was amazing.

I also took the Los Cabos City Tour. Its $47.00 and it lasts about 4.5 hours. Our tour guide was Rafael, and he's great...so if touring the city is your thing...Sign up for the Los Cabos City Tour.

The nightlife was amazing. While you will hear talk about Cabo Wabo...it was Squid Roe that I found to be the most attended and most fun.

I could go on and on about the Riu Santa Fe...Just know that you'll enjoy yourself and find that the amenities and customer service is worth every penny spent.

  • Liked — the renovaspa, the customer service, the beauty of the property, the breakfast,
  • Disliked — I can't really think of one right now.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since May 27, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d672603?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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