I give this resort 3 stars because of the location serene on the Sea of Cortez. Very pretty water, but not functional for play.
I travelled here with my husband two daughters ages 19 & 11 and my mother in law. We had adjoining rooms on the 2nd floor in building 4. This was a good location for us. In between the quiet pool and the loud/party pool where all of the poolside activities take place. Short walks to which ever side you wanted to be on.
Did not hear a lot of partying or noise except for a group of guys from Canada who stayed on our floor.
The hotel staff was awesome and very cordial. Did not like the idea that when I called for extra towels or an iron, we had to wait a whole day for the towels and the iron came the next day. The in room mini friges are stocked with sodas, beer and water. We advised housekeeping that we did not drink dark sodas and to switch out the pepsi's for 7ups instead. She took the pepsi's (about 5 of them) and brought only two 7ups. The next day, I had to make the request again and they finally got it right.
The property was extremely clean and spotless. Only insects in room were very very tiny ants. I saw about 4 or 5 and killed them on the spot. A mosquito or two when our balcony door was open. They were killed as well.
The mattresses weren't all that great, but were doable.
The food was okay a good variety in the main buffet area. The steak house and Mexican restaurants are used during the day for lunch buffet. I found better choices at the steak house for lunch. But it appeared that a lot of left overs from the big buffet were transported to the lunch buffets.
As for picking a restaurant for dinner at night, we were able to book 3 out of 4 during our stay. We didn't make it to the Mexican restaurant, but no heart break in that area since you can find some sort of Mexican food every night. This was not to our doing, but due to the public relations representative not booking us when she stated she would. She agreed to take care of our Steak nite and Mexican nite, but got side tracked. Almost didn't make steak nite.
If you like American ketchup, you may want to bring your own. The ketchup like in most other countries taste like sweet and sour sauce. The resort had a Mexican brand ketchup in bottles, but sometimes they were all gone. I find keeping the extra ketchup packets from restaurants in a zip lock bag comes in handy on vacation.
You can only book 2 nites at a time. We didn't get to book our 3rd and 4th nite dinners because my husband sliced his great toe on what we initially thought was broken glass in the infinity pool by the beach, but later found out that it was broken tile.
Yes, this sort of dampened our spirits and ruined his stay for two days. He had a 1 1/2 inch laceration that was deep enough for steri strips, but the doctor on the premises cleaned it really well and applied a bandage instead and advised to use wheelchair for two days and not put pressure on it. He was given a prescription for antibiotics and pain reliever which was delivered to him by the Public relations representative. She was very hospitable in transporting my husband to the medical facility.
We were never offered any sort of comps for this incident, just a room on a lower floor to keep my husband from having to travel the steps. The rooms weren't guaranteed to be adjoining so we declined them.
Back to the restaurants....If you have experienced all-inclusive a la carts before, then you would have expectations. The Asian and Italian restaurants were set up buffet style the entrée is served appetizers and desserts you have to get up and get. This really takes away from the experience.
You could basically get the same service in the buffet. The steak house is an open buffet area close to the beach. The food and choice was pretty good, the location would have been great if it weren't so cold. It can get very chilly at nite out by the ocean and we really couldn't enjoy our meal. They have these heaters up on the roof, but they did little justice.
The good thing is that we did not have to pay for the medical attention or medication since the incident was RIU's fault. Funny thing is that after this happened any request that we made was fulfilled expeditiously.
I would come back to Cabo, but maybe to a different resort. Preferably due to position on the beach.
- Official Description (provided by the hotel):
- * Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more less
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- Also Known As:
- Riu Santa Fe Cabo San Lucas
- Riu Santa Fe Los Cabos
- Riu Sante Fe
- Hotel Riu Santa Fe Cabo San Lucas, Los Cabos