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“Our review” 3 of 5 stars
Review of Hotel Riu Santa Fe

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Hotel Riu Santa Fe
3.5 of 5 Resort (All-Inclusive)   |   Camino Viejo a San Jose | Cabo San Lucas, Cabo San Lucas 23410, Mexico   |  
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Ranked #40 of 66 Hotels in Cabo San Lucas
Sharon, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Our review”
3 of 5 stars Reviewed February 23, 2013

The hotel is large, beautiful and spotlessly clean. Pleasant employes many of whom speak little
English. They have two infinity pools one of which is heated. Food is only fair and I like Mexican food. They have buffet breakfast and lunch. For supper you can eat in the buffet or you can make reservations in one of four restaurants. Unfortunately you must go early in the AM to get in line to make reservations for the next night. You cannot make reservations for more than two days in advance. Needless to say this is a major inconvinience. Wifi broke down for three days with no explanation and that includes those who paid 15.00 US dollars a day. To top off the vacation Apple was allegedly there to help us 24/7 did little more than sell tours at a price higher than one could get for himself. And finally when Apple told us we would be picked up 4:25AM on Monday AM for transfer to the airport. By 5:AM no apple bus so we tried to call all the numbers they gave us but either no answer or a machine. This resulted in $150 taxi to the airport. So Riu 3 stars Apple 0 stars. Quess who won't be using Apple again.

Room Tip: Try to pick a building that has an elevator. I am aware of only 1 building that has one. Carrying L...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,916 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,412)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 22, 2013

We went down for a wedding with about 30 other people....almost everyone ended up getting sick, to the point of one of the groomsmen almost collapsing during the ceremony. There is absolutely no toiletries in the rooms so make sure you bring your own shampoo and conditioner. Our tequila bottle stayed empty in our room for the whole stay.....we left a tip on our pillow every morning for the people who cleaned our rooms (which were not cleaned very well at all) and one morning we came back and the tip was gone but our room was not touched (not cool). We actually had to go up to the front desk to ask for toilet paper because they didn't replenish it. The entertainment was repetitive and only had a couple of good show's for the whole week. The scenery was beautiful and they did take very good care of the grounds. The food was horrible, the room cleaning was horrible, and the fact that so many people got sick was horrible....I would never stay here again and would defiantly never recommend this resort.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winkler, Manitoba, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 22, 2013

the resort was very clean, people were hospitable and location great but the food was dangerous. My son 19 yrs old was hospitalized for food poisoning in San Lucas. he was out of it for a few days + $ 3000 later of hospital bills. it was a scary experience.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 22, 2013

I was here in March 2012 the staff were awesome, food was good, and they put up with a lot! We were there with a group of 30 for a wedding, everything went off perfectly without a hitch! The pools are to die for and the view is amazing!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 21, 2013

We stayed at the Riu Santa Fe from Feb 10th th Feb17th
We were in building 7
The first 3 days were good, but then we all (4 of us) got violently ill ! We were in our rooms for 3 days throwing up !-
Lots of people were getting sick, So I talked to the Sunwing Rep(Julie from building 7 ) on Thursday, to Change Hotels, and she made it almost impossible to do,so we ended up staying
in the Hotel .- She actually told us word for word, people get sick here all the time and they aren't changing hotels, so what's the problem. As well as that we need to adjust to the food.

There was no room service, and had to call the from desk 3 times for water !
We tried to get the front desk to call the in house Doctor, and they gave us the number and told us to call ourselves (and then charged us for the calls)
I broke a glass on the floor at late at night ( not drunk, because I was sick), and called to have someone clean it up, and no answer over and over again ! so my BF had to walk to the front desk (sick) to get someone to come to the room ! ( 10 min walk)
The bedsheets the had mold on them ( I have pics)
There was no amenities in the room, so bring your own everything (even Lotion and conditioner)- No ropes or slippers in the ocean view room
Building 7 was the best building to be in , and the pools were great, but if you want more than nice pools and clean grounds , go somewhere else !
The so called snack bar consisted of Hamburgers and few sandwiches in a fridge ,Hotdogs and nachos and cheese (not what I would call a snack bar)
Okay maybe thats okay for 1-5 am at night but after 10pm, that was your only option.
I see some of the reviews say you can use the Hot tubs in the spa... well you can as long as you have an appointment to do so, unless you sneak past the front desk ( they are free)

Yes, people get sick on Vacation, but the way it was dealt with was awful. The manager insisted no one was getting sick, yet I met so many people that were getting sick. They only put out hand sanitizer in the buffet on thursday night after people were getting sick, but apparently according to the manager no one was sick?
Location was really great though, just be very careful with the food.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champlin, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2013

The resort was clean along with the room and the staff was kind and courteous. We were supposed to have an ocean view or garden view but had a cement wall with vegetation in front of it. I got really sick of buffet food - actually I got food poisoning on 2/13/13. I wasn't impressed with the steakhouse food either although I'm pretty sure I got sick from the breakfast buffet. I wouldn't reccommend eating the yogurt or any of the dairy. Many people at the resort got sick on the same day. Staff working with the buffet food don't wear gloves and I don't think the food was kept cold enough. Yogurt should be served in individual containers not in big bowls-maybe that way we'd know what we're getting! Getting sick really ruined half my week since I couldn't eat anything but toast or crackers for the next 3 days.

Room Tip: If you're a partier and want an ocean view building #7 is the place to be. Building #5 was quie...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario's Highlands, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 20, 2013

I stayed here from Feb 8 to 17 with a large group of people. We all got sick and some of us had to go to the hospital. We asked the front desk for help they would do nothing we talked to Manager Brenda about situation and got no were. We had to pay to use the phone to call for help and ask for a Doctor.$$$. Toilets would be pluged and it would take hours to get them fixed. Maintenance would unplug them using a snake like plunger, after they were done unpluging toilets they would wash the plunger in your sink of your room. (Hello!) ( I yelled at him) I met lots of other people in the 700 and 500 buildings that got sick. Staff and Mangers were rude at the front desk. I will never travel to Mexico ever again.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Santa Fe

Address: Camino Viejo a San Jose | Cabo San Lucas, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Cabo San Lucas
#22 Spa Hotel in Cabo San Lucas
#26 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Santa Fe 3.5*
Number of rooms: 902
Official Description (provided by the hotel):
* Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more   less 
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Also Known As:
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos

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