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Riu Santa Fe Hotel: Traveler Reviews


Riu Santa Fe Hotel
23453 - Cabo San Lucas B.C.S, Cabo San Lucas 23410, Mexico
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76% Recommend
4.0 of 5 stars 852 reviews
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Loved Cabo and the RIU Santa Fe…but still some growing pains

Riu Santa Fe Hotel

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4 of 5 stars
vacationguru77 1 contribution
Waterloo, Ontario
Apr 10, 2008 | Trip type: Couples
17/17 found this review helpful

We have been avid trip advisor users over the last few years and have learned a lot of great things that have helped us get the most out of our vacations south…but have never actually written a review so here it goes.

We stayed at the RIU Santa Fe from March 27th through April 3rd. Just to give you an idea of who we are…we are a young couple (age 26 and 24) and were traveling with another couple (age 29 and 25). The last few years we have stayed at Bahia Principe Tulum, Bahia Principe Punta Cana and Dreams Punta Cana (formerly Sunscape the Beach) and have really enjoyed all those resorts for many different reasons. We do not normally get too out of control as we like to get up early every morning and make the most of our days there so we were not treating this like a spring break vacation and we still had a blast here. We were just going for some relaxing time in the sun in a destination we had never been to and that is just what we got.

We were obviously a little tentative booking this trip back in January due to all the negative reviews but decided to keep an open mind and trust that over time some kinks would work themselves out. We are pretty easy going but work hard for our money and want to get good value for the dollars we spend.

We flew out of Toronto with Skyservice…flight and service were what you would expect from a charter flight. Transfer to the airport was smooth…make sure to giver through the airport after you get your bags…lots of timeshare people wanting your money. They will say Sunquest but are not actually the Sunquest person. The actual Sunquest rep is in an orange shirt and is outside by the buses.

When you get to the resort check in is easy…our room was ready which was nice. We were in building 7 which turned out to be great for us. As long as you don’t mind a bit of a walk (maybe a kilometre) to the buffet/lobby it is in my opinion the best place to be. We ate and drank so much that the walk was a nice way to enjoy the resort/weather and walk off the buffet!

Room was clean and well appointed with all you would need…king size bed, balcony, double sinks in the bathroom and a well stalked fridge. What more do you really need…we hardly spent any time there anyway.

We spent most of our time at the pool/pool bar to the left of the resort (facing the ocean). We found there was always good music and lots of action if you wanted it…and a short walk to a banana mama, corona or tequila popper. The entire resort is gorgeous…clean, new etc. You will not be disappointed!

Food is our top priority when we vacation. We like to frequent the a la carte restaurants get dressed up and make an occasion out of it. We had absolutely no expectations here after reading the reviews so it was not going to take much to impress us…that being said the food at the resort was really very good. Breakfast and lunch were by far the best meals. The breakfast buffet has everything you could ever want. The lunch buffet at the steakhouse has lots of selection even though we stuck to the guacamole and salsa mostly…it was so good. We ate dinner at the Italian, Steakhouse and Oriental. The Italian and Steakhouse were both buffet appetizers and dessert with a served entree and the Oriental was completely buffet. I was disappointed with this but I think it is just a case of them not having enough staff to adequately serve all the tables a full a la carte meal. None the less, the food in all three restaurants was good. The steak at the Italian was really good as was the salmon...and the sirloin at the steakhouse was actually pretty tender. There was some sushi at the oriental which was nice but it was not like what you can get back home. The reservation system is a bit of a circus and could use some fine tuning to say the least. They start giving out numbers at 7am just outside the Baja California (buffet). Then at 8am they have everyone with a number line up to book their reservations in order. We would always head over to the table to get our number at 7 or so and would get something between 40 and 60. If you want anything lower you have to line up a lot earlier. We heard that people were lining up to get there number as early as 6:15…just to get a number. Anyway, with a number like 50 you still pretty much have your pick of times and restaurants. We would get our number at 7…go for a run on the beach or around the resort and then get back by 8 to stand in line to book the dinner. It was nice to eat as many meals as you wanted at the a la carte restaurants but was a bit of a pain to book them. We ate out one night in Cabo…this is a must do…go to Mi Casa it is unbelievable and not too expensive. It is a traditional Mexican restaurant with traditional menu items and an awesome ambience…if you want the true Mexican experience you really have to do this. We were four people…each had two drinks, an appetizer per couple and an entrée each and the bill still only came to $125 US…not bad as far as I am concerned.

Taxis are really easy to get…it is $10 each way into Cabo…$12 to the far side of the marina where you would go to catch the sunset cruise. They are waiting at the front of the resort and are all over town so it’s easy to get back. Make sure you have your price before you get in though…that way they won’t try to hold you to any more.

We did three excursions…Sunset Cruise through Sunquest. Was $50/person and well worth it. You take a catamaran out into the bay, by lover’s beach and the arch and then out into the pacific for a bit to see the sunset. They serve wine and hors d'oeuvres…it is a great chance to get some good shots of lover’s beach and the arch. We went parasailing which was cool if you have never done it. We talked them down to $75/couple…not sure if that is good or not though. Be really carefull when getting into the boat from the beach. It is incredibly rough in the water so I would not suggest going in a water taxi unless you are in good shape. We actually saw one of the taxi’s get flipped over in one of the waves…dumped all 15-20 passengers out into the surf including all of their personal belongings...ie camaras, wallets etc. BE CAREFULL. The water is a bit calmer down the beach to the right about 500 yards and is safer. We also went deep sea fishing…caught 6 tuna and a 165 lb marlin…took us almost an hour and a half to bring it in. What a rush that was. We negotiated the price in town the day before ($430 for 4 people in a 33 foot boat…included bait and licenses for a full day). The boat was called “Gaviotas”. Carlos Pena is the owner (044) 624-115-3684 is his cell…he has 11 boats and runs a pretty good operation. You can find him in the Marina by the “Pirate ship”. Our captain was Chapa and we were really happy with them. If you are on your own and want to find people to go with the Sunquest rep is a really good resource to help you find other people in your situation. The only other thing we did was we went for massages down the beach…it is $20 for a 40 minute massage. There are about 5 different spots that you can do this down the beach…we went to two of them through the week and they were both great.

We went into town twice at night…both to Cabo Wabo…they have an awesome house band that literally plays everything. Drinks are not cheep but it is a must if you are heading to Cabo, and it’s a bit of an older crowd (25-45 ish…. El Squid Roe and The Zoo seem to have a lot of 16-19 year olds).

All in all this resort is great, staff is friendly, food quality is good and the weather is perfect. My only issue was with the service in the a la carte restaurants and the lack of washrooms near the pool…everything else was top notch.

If you have never been to Cabo and are considering Santa Fe I would encourage you to give it a go…you will not be disappointed. Keep an open mind, be flexible and easy going and remember you are on vacation…you will have a blast!

If you have any questions feel free to send me an email…I would be happy to help.

  • Liked — Location, location, location...so close to Cabo
  • Disliked — A la carte restaurants, can't swim in ocean
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Incredible Vacation

Riu Santa Fe Hotel

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4 of 5 stars
Anchwest 1 contribution
CA
Apr 10, 2008 | Trip type: Couples
6/7 found this review helpful

Just got back from Cabo, after an 8day stay at the RIU Santa Fe. My girlfriend and I had a wonderful time. I'm in my 40's she is MUCH younger. I think that others might expect a little too much... The RIU Santa Fe was enough for us. They have a huge pool and 2 swim-up bars that overlook the beach. There's another pool and pool-bar inside. We spent alot of time in the swim-up bar overlooking the beach, drinking a variety of alcoholic beverages, watching the water, the parasailers, waverunners, horseback riders, sailboats, cruise ships...until it was time for us to walk down the beach and do it all ourselves!

I thought the food was good. We had a nice buffet breakfast each morning, and had no trouble getting reservations for dinner at that time. Not that we made it to dinner. Well, once, to Mexican and it was very good! BUT!!!

We didn't come for the food! We came for drinks, sun, sand and the other activitys above! We got a water taxi for 10bucks, to take us to lovers beach, right in front of the hotel. Stayed as long as we wanted, did some snorkeling and swimming (a bit rough but fun) We also got a nice massage on the beach near the hotel.

It's a $10 taxi or $.70 busride into downtown. We went to town a few times to shop, eat and drink and I have to recommend the hands down greatest Margarita in the world, at The Monkey Business Bar it's a small outdoor bar among the shops just off Marina Blvd., near the Giggleing Marlin. They won the 2007 My Cabo Source's Best Margarita award.

If I had to complain it would only be that the pool swim-up bar we loved closed at 6PM. I think because it got chilly (my girl said freezing) at night. It was cold after sunset everynight. So we changed into dry clothes and took our drunk butts to the bar near the theater which was open til midnight. Then the sports bar or disco til 3. The shows at the theater were cheesy but fun. DO NOT MISS the Mariachi band if you get a chance, they were fantastic!!! The whole staff was great helpful and friendly, The bartenders were AWESOME! Thanks for fun memorable vacation...Andrew and Sara CA

  • Liked — Swimup bars
  • Disliked — Bars closed early
  • My ratings for this hotel
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d672603?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
I Love Cabo!!!!

Riu Santa Fe Hotel

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5 of 5 stars
babiexoxo 12 contributions
New York
Apr 9, 2008 | Trip type: Couples
3/4 found this review helpful

OK to start off, i book my trip for 800.00 4 nights all inclusive and i did it directly thru the riu and dirctly thru contenentel for the flights. which is m=not a bad price. and it included the shuttle to and from the hotel and airport which was excellent!! i read all the prior reviews and i was so scared of the theft issue i almost cancelled. so what i did was, i took my passport and all my money with me everywhere i went. i also used the safe after the 2nd day when i felt a bit more comfortable. i also kept the do not disturb sign on the door and did not let anyone in, not even to clean. i also kept the TV on full blast wen i was not in the room so that peopel would think there were people there. Cabo is beautiful i must say. i did get a 20.00 40 min massage down the beach, but bring water shoes because the sand is hot a ruff while u walk on it. the water is chilly in the beach and in the pool and you can not swim in the beach because the the waves are huge. take the water taxi for 10.00 round trip to lovers/divorce beach and you can swim and snorkel there. its beautiful!!!! my fiance proposed to me there over the weekend!! the food was good. the same thing every day but they have serveral options so u dont get too bored. i have had better but it still was good food. i never got sick. the hotel is beautiful and big. the people are very nice. i know spanish so it was easy for me to communicate. but overall, i would recomment the riu as long as u do not let the maids in and lock everything in the safe.....i heard of some theft while i was there as well. i also did the atv tour for 65.00 which was excellent!!!

  • Liked — the infinity pool and lovers beach
  • Disliked — the room decor were not as modern as the hotel decor
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 11, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d672603?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice Resort

Riu Santa Fe Hotel

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4 of 5 stars
sandeep9585 9 contributions
Orange County, CA
Apr 9, 2008 | Trip type: Couples
2/4 found this review helpful

This was a nice resort. Good service, nice landscaping and we really have no big complaints. Its a huge resort, so expect to do a lot of walking. Food was not so great, we've stayed at other reorts with better foord; but, because the buffet is so big we were able to find at least one dish we liked. Also, all food spots close around 10 pm, so when we can back from downtown late or wanted a late night snack, it wasnt available. Also, there is a mosquitoe problem, i killed at least 3-4 mosquitoes in the room daily. But we are pretty flexible and laid back, so it wasnt a big deal. The rooms had a fully stocked fridge with beers, coke and bottled water. Housekeeping did a good job of cleaning up. Beach and pool were beautiful.

  • Liked — Nice rooms, location of resort, atmosphere in general
  • Disliked — Food
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since January 13, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d672603?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Overall Good Experience

Riu Santa Fe Hotel

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4 of 5 stars
IAHawkeye 1 contribution
Algona, Iowa
Apr 8, 2008 | Trip type: Couples
11/11 found this review helpful

We just returned from a trip to the Riu Santa Fe during the first week of March. This is a great time to go to Cabo San Lucas as the weather is sunny and in the low to mid 80's daily! The hotel and its grounds are very nice and beautifully landscaped. Dealt with may different employees of the hotel and always received remarkable service!

As for the people who talk about the theft---don't be so careless! Anything of value should be locked in the safe. If you leave money or a camera sitting in the room...most likely it is going to find a new home. We had no problem with theft in our room.

Some people talk about a "sewage" smell in different parts of the resort. This is the water that comes from the resort irrigation system. I experienced the same smell throughout the city whenever I came upon any kind of irrigation. Not really an issue of the hotel, but the city water system.

As for the Food---breakfast was remarkable with many choices. Lunch was always pretty good in my opinion. The reservation restaurants were a waste of time. However, you did not have to show up at 6:00 to get a reservation...this is grossly exaggerated by some of the reviews you read on this site. This resort would have received 5 stars from me if it were not for the dinner choices. Dinner was below average at best.

The resort is a little more spread out than the average resort. I would not recommend this resort if you are not very mobile. However, I have read reviews that say it takes 15 minutes to get from the front lobby to Building #7. This is false. It takes 5 minutes to get from the lobby to Building #7. It is big, but not as enormous as some reviews will lead you to believe.

Overall, I was again satisfied with a Riu Resort. You won't be sorry if you choose this hotel.

  • Liked — Great Service, cleanliness, and value
  • Disliked — Dinner choices.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 14, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I do not recommend this hotel for People with disabilities
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d672603?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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