This was our second time at Riu Santa Fe. We love Cabo San Lucas and this resort offers a great value and access to great night life. The rooms are nice, but I would recommend requesting a ground floor unit if you have trouble walking. Most of the buildings don't have elevators, which doesn't bother me since on holidays I'm never in a rush. The food is fairly average, with our favorite restaurant being the Italian restaurant. The pools are nice and offer a great variety for relaxation or socializing/partying.
Our most recent trip to the Riu Santa Fe was with Sunwing Vacations... I wish there was a forum on Tripadvisor for rating companies that over packaged vacations, but there's not so I'm going to write my experience here...
On this particular trip, the Sunwing employee that checked us in upon departure from Toronto, failed to properly adhere the luggage tags to our suitcases. Needless to say, our luggage did not make it to Mexico. This in and of itself is something that I would never wish upon anyone, especially after spending hard earned money on a vacation that was supposed to be enjoyable and relaxing. But, to compound the situation, Sunwing reps at the resort were completely unhelpful in finding our luggage and didn't show the least bit of sympathy to our situation. We got that impression that as long as they gave us the $50/bag/day as lost luggage compensation, their job was done... Unless of course we wanted to buy an excursion! I made numerous calls back to Canada and spent quite a bit of time emailing to try and find our luggage. I eventually got a hold of the right person, only to find out we wouldn't be getting our luggage until we returned to Toronto at the end of our vacation! Sunwing claims that their customers' satisfaction is of their highest concern. This was clearly not our experience with Sunwing on our last trip.
Upon returning to Canada, I submitted a claim to customer service, which took 3 weeks to provide a proper reply. The reply that I received stated that we could claim another $100 in addition to the $600 ($50/bag/day) they gave us while in Mexico. How is that supposed to better the horrible experience we had with Sunwing? We spent about 4 times that to buy our vacation and used the the compensation that we did get to buy toiletries, a few items of clothing, and on phone calls and emails (to try and find our luggage).
We've been on vacations with Sunwing a few times, and up until our last vacation, we never really had any complaints. If Sunwing had done a better job with customer service while in Mexico and then after we got back, we probably would have continued to use their services. As it stands, I wouldn't use Sunwing again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.