My husband and I recently visited Cabo San Lucas and we stayed at the Playa del Sol. We booked our reservation through Interval World, the pictures of the resort online were beautiful, we were so excited!

Then we began looking on the Internet for places to see and things to do. We came accross several websites from people who had vacationed at Playa Del Sol. Our excitement soon changed to horror at some of the things we read. We still stayed positive and decided we would deal with things once we got there.

Our room was not that bad but it was not even close to the pictures on any of the websites we looked at. The room was satisfactory, it was always plenty cool which was nice since it was so hot outside, we received fresh towels and sheets each day and the room was clean. No bugs or bug spray smell as we had read one review where the room had dead bugs in it.

We tried for three days after we arrived to upgarde to another room, but that never happened. We told the front desk that there were plenty of dishes and even a baking pan but no way to cook and no microwave. Even though or confirmation reservation stated we would have cooking abilities. There was a coffee pot which was nice.

There are time share sharks everywhere. The worst is at the airport when you arrive. They will approah you and act like they are trying to help you with transportation. Beware!!

Over all it was a nice vacation and we were at least aware that what we saw on line was not what we were getting.

Should we go back again we will look at other resorts and do our homework before booking.

You will all agree that looking at the website, this resort looks amazing and a great deal and you will notice no pics or mention of the old building.

This resort has ONE new building which if you are lucky enough to get a room in. I believe there is only 30 something new build rooms. The other building is a private residence and the notorious OLD Building you hear the grumbles about.

I booked our room directly on the resort website. My confirmation told me I would have 2 double beds, bathtub, sea view etc etc, all that good stuff. We arrive and are handed our key on a string necklace. We are taken to our room and delighted to enjoy our highway view and our one twin bed, I wouldnt let my dog sleep in. Horrific!

I called reception and politely asked to be moved and confirmed my suspicion this was indeed the old building. We were told that there were no other rooms available. So we decided to go to reception and spoke with Tania, the front desk manager.

She offered to move us to another room in the same building, after being told they had no other rooms. I told her this was not what I booked and she told me 'oh well you booked it through our website you should call us next time.' ???! talk about false advertising not to mention over booking.

After a long game of stare out and several No's cant help you and no other offers of compensation. We were passed to the concierge lady who was lovely and very sympathetic. Im sure she deals with this several times a week. However, she did try to sign us up for a free breakfast and property tour, which is not mandatory!! FYI. I said to her is there where you show us the rooms we are supposed to be enjoying our vacation and we laughed! oh the irony!

So after agreeing to the new room with oooh bushy pool view on the ground floor, with a bed not fit for a family of fleas and curtains that would not close we woke up to a roof leak. I'd had enough.....I asked to speak to the manager.

The following day Tania found us on the beach and told us they had an early check out and we were moving to the new building! finally day 3, we could finally enjoy our stay.

Please be advised, I booked this stay on their website and you expect to get the room you ordered especially doing it directly and apparently, playa del sol club members and time share owners get priority on checking in to the new building, which again only has 30 odd rooms. They will take your booking and try and put you in the old building!!

GOOD THINGS about this resort. The staff were lovely and super friendly and very accomodating, even Tania cracked a smile when she found us a room. If you do stay here, make sure you get a massage on the beach, absolutely amazing, THANK YOU, best part of our vacation!!

Be sure to take a cab to The Hangman for dinner, the best food we had in San Jose and Zippers along the beach had great burgers and fish and chips.

First of all let me start by saying, i took was nervous getting stuck in old building after reading the reviews...I made my reservation through Interval Internation. We checked in on a Tuesday around 1:30pm, i told the guy behind the counter i wanted the new building, he said they were booked and i said i had called a few times before my arrival and asked for the new...he said not to worry, he was gonna get me a nice room...to my luck he put us up in the new building! what a relief ! Our room was beautiful! Really big! We got the 1 bedroom..huge room, big master bath and it even had a kitchenette in the bedroom, the kitchen was also very nice and big, over looking the large living room and a great view of the ocean, there was another restroom in the living area...it was perfect since it was just me and my boyfriend, we had our own bathrooms! During our stay we did Sunset Dinner Cruise which was fantastic and we also did some snorkeling which was fun! We went into cabo a few times for the night life since theres really nothing to do in San jose past 8pm! Kinda boring...during the day we hung out by the pool which is very nice. the pool bartender Maria Jose was possibly the best thing about my whole trip! She was nicest person, everyone loves her there! She makes killer pina coladas too! Ok, so problem #1 was on our 2nd night we got in from partying at cabo and there water dripping from ceiling, we called front desk and they sent someone up but because it was very late they said they couldnt fix till the morning when maintenance man came in, they said they could move us to another room just for the night, we agreed..they took us to the OLD BUILDING! YIKES! now i know why they hate it! its horrible! Air cinditioning sucked!bed sucked! we called then back and said we;ll take our chances and want to go back to our room which they let us ! Thank god! We left early the next day so when we got back everything was good as new.. Problem #2 onour last day on check out at 11am we asked if they can hold our lugagge since our shuttle to airport was not till 4pm, they said no problem leave them here and we'll take care of it, so we did! About an hour later we decided we wanted to go swimming so i went back to get my lugagge and they could not find it! they looked all over! i was getting really mad at this point! We had just ordered a lobster and steak lunch and at that point i wanst venhungry anymore! for 3 hrs they searched for our bags and nothing! they said they may have been picked up by a taxi and takento airport! i was furious! they said they were calling the airport to see if the were there but nothing! they made me fill out a report and give them a list of what we had and the cost of the items! They also paid for our $137 lunch bill! So finally we r off to airport without our lugagge...we get there and.....OUR LUGAGGE WAS THERE!!!!!!!!!!!!!!!!!!!!!!! the best feeling ever seeing my bags! They said someone left them out by the curb! SO lets justsay my biggest nightmare almost came true losing my lugagge but alas we found it! And got a free lobster meal!!! hahah! i would not return to this hotel only because its too far from cabo, about 30 minutes...

Nice resort. Staff is very friendly. I would suggest renting a car when arriving. This resort is for the person that wants to do nothing but graze at the pool. The beds leave alot to be desired, very unconfortable. The new building is the way to go.