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“Great views nice Hotel” 4 of 5 stars
Review of Hacienda Encantada Resort & Spa

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Hacienda Encantada Resort & Spa
4.5 of 5 Resort   |   Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico   |  
Hotel amenities
Ranked #21 of 65 Hotels in Cabo San Lucas
Certificate of Excellence 2014
Orlando, Florida
Top Contributor
167 reviews 167 reviews
52 hotel reviews
Reviews in 38 cities Reviews in 38 cities
102 helpful votes 102 helpful votes
“Great views nice Hotel”
4 of 5 stars Reviewed July 19, 2014

I sepdn a week in thi Hotel, this property has a very nice views, the rooms are big and all with ocean view a nice balcony where you can spend a nice time just see the sea or taking a nap, This Hotel have a 3 restaurants where you can take the breakfast with an amazing view and in the nigth you can enjoy the music in the Tequila Bar.

The staff is friendly somethimes a little slow but if you come for vacations maybe you didn;t note this.

I will come back soon.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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971 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
Date | Rating
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  • French first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
California
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 18, 2014

We are owners here but have not been back since 2008. Man the construction that has taken place since are last visit is amazing. As soon as we arrived we were treated as special guests as we were escorted to the owners check in lobby. Luis checked us in quickly without any problems. We were then taken to another small room where there were appetizers and drinks for free. They gave us an opportunity to go and listen to an upgrade pitch for the resort which we kindly declined. The bad thing is they kept calling us to come and listen to the pitch. We were taken to our rooms by golf carts and we had a room that overlooks the pool with a beautiful view of the ocean. The property is well maintained and everyone is very friendly and helpful. The hotel offers a free shuttle to their sister property the Marina Fiesta which allows you to enjoy a night out on the town. We did eat at Maria's Restaurant which I will write another review for. This place is great for people who want to relax by the pool, read a book and unwind. If you are looking for a cruise ship resort this is not the place. Everything shuts down by 10:00 pm. There is also no beach access where you can swim in the water. We hear they are continuing to build and that the last phase will have beach access. My wife had a massage and pedicure that she enjoyed and they have specials on MWF. We will definitely miss this place.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 16, 2014

Just returned from a great 7-day vacation in Cabo where we stayed at the Hacienda Encantada and all I can say is - we loved it! We chose this location because my fiancé's family owns a timeshare here. The Hacienda is really a gorgeous property which makes for really pretty photos. Golf carts are driven around by the staff to take you where you need to be like the pools, restaurants, or lobby. We walked half the time since it was really nice to stroll around.

This resort is located oceanfront about 10 minutes from the town. I personally liked this because I enjoyed feeling a little secluded and away from the crowds. We took the shuttle to their sister hotel Marina Fiesta on the days we wanted to check out the town and that was $5 each way/scheduled only every 2 hours. The resort has no beach because of the rocky shore but the awesome infinity pools overlooking the ocean more than make up for it. We probably spent half our time here. The pool bar was open with full service and their staff was very attentive.

Our only issue here was that their restaurants and drinks are quite expensive and since it's away from everything else, you can't exactly just walk to eat out. We solved this by making a trip to Walmart ($40 cab roundtrip) and stocked up on food and drinks to cook in our rooms. It's a pretty common thing to do there. Rooms come with a kitchen, dishes, and fridge.

Definitely a place to come relax!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennewick, Washington
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 12, 2014 via mobile

We had timeshare points we needed to use so we used our Hawaii points and went there. I was a bit skeptical because we only needed 3,500 points vs 11,000 for a garden view in HI but we were pleasantly surprised. Our units (3) were all in a row overlooking the infinity pool. They were comfy, beautifully decorated and extremely clean. The only drawback is there is no sandy beach here and it is a few miles from the center of town. I was perfectly content to stay at this beautiful property lying by the pool on most days. There is a shuttle into town for 5$ per person each way so it isn't a hassle being away from the center of town. We plan on staying there again the next time we go to Cabo.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Spa, responded to this review, July 30, 2014
We are very pleased of your comments and we will consider your suggestions. Thanks for visiting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

First time visit to hacienda encantada with a wife and group of friends. Beautiful luxurious setting - buildings, landscaping, pools overlooking the ocean and crashing waves on the rocky shore. The grounds and rooms were kept very clean, staff courteous and very service oriented, though dinner a bit slow at the restaurant. Drink order oddly took a long time to come. Lounging at the pools really nice, recommend the chaise lounges just above the shore. Front pool has ocean and shoreline views, uphill pool does not. Pools close at 8pm - we would've like to swim later. Nice stargazing at night since your a few miles out of town. (Use skyview app to identify stars at that latitude.) However, no ocean access swimming from the resort - the shore is too rocky. There are two great swimming/snorkeling beaches a few miles away but you'll need a rental car or taxi to get there (Santa Maria and Chileno Bay). Regular shuttles into town helpful. My wife and I had massages at the spa - very nice facility and staff and 40% off certain days of the week. Rooms have fridge and stovetop so you can stock up supplies for lunch and breakfasts. Rooms very nice. Stage one (lower level) has great views. Ours had a non-working fridge but they came and replaced it with a working one. Phones were out too but then were fixed after a couple of days. Golf carts there to shuttle you up the hill if you want or good little walk. Would be nice if they could have electric motors instead of gas engines. All in all a wonderful luxurious comfortable destination and/or base to enjoy Cabo from.

Room Tip: Stage one (lower level closest to the shore) is preferable in my opinion. Higher floors (up to 4th...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Spa, responded to this review, July 30, 2014
Thanks for your comments. Hopefully not be the last time you visit us. Come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union City, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 1, 2014

This property, although small for a time share resort, is none the less beautiful. It is about a 10 minute cab ride into town as well. And with the cab prices in Cabo, it can make for an unexpected expense. Prices at the resort are also a bit high, $4.00 for an iced tea with no free refills as an example, and it goes on from there. My biggest complaint with the resort however, is that my wife's wedding ring was stolen while in the room. After we conducted an extensive search (which included maintenance taking off the trap on the sink) and calling home to verify it wasn't there, the only conclusion that we could come up with was that it was taken by hotel staff. No we didn't use the safe, so sure it was our fault, but I have never stayed anywhere else where things have gone missing. All in all we had a great vacation, but due to the several things I mentioned above, I would not stay here again.

Room Tip: Pretty much all the rooms have some sort of ocean view.
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Spa, responded to this review, July 3, 2014
We are so sorry about your lost, as you mentions we do everything as possible to find your ring. As you said the safe purpose is to avoid these kind of situations. Either way the hotel managers has begun an investigation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NW Arkansas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 30, 2014

I stayed in Building 3 June 7-14. Our check in time was 4:00. We arrived at 2:30 and front desk said room was not ready and would be ready in an hour or so. I would not arrive next time til 5 pm. That seems to be the time when rooms are ready. It is not a swift process to check in. They want you to sign up for sales presentation when you already tell them you are a timeshare owner and do not want any more timeshares. Travel to lobby was by golf cart. This resort is on side of hill. Very little sand beach and very rocky. I love to walk the beach and this is not the resort for that. Resort is being finished in phases. Room had leak from air conditioning system. Had to put pan under drips to catch water- about 1 to 2 cups a day. Golf cart drivers were great!. See my photo of the infinity pool. It was the best thing about the resort.

Room Tip: Chose Building 3 closest to Ocean. That has best views and best grill. All rooms have ocean view.
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Spa, responded to this review, July 3, 2014
We are sorry about the inconvenience during your check in, we would work improving the process, also with the air conditioning. We suggest calling reception when you have any problem, that way our maintenance staff can take care of it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Encantada Resort & Spa

Address: Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Cabo San Lucas
#12 Business Hotel in Cabo San Lucas
#16 Luxury Hotel in Cabo San Lucas
#18 Romantic Hotel in Cabo San Lucas
#19 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hacienda Encantada Resort & Spa 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Unique and breathtakingly beautiful, this spectacular Contemporary Hacienda style Luxury All Inclusive resort located on the Tourist Corridor in Cabo San Lucas offers magnificent panoramic views to the Sea of Cortes, romantic settings, distinctive dining, spacious and luxurious accommodations, and a variety of venues for special events. Your will be amazed of the bright, terracotta colored, Mexican Hacienda style buildings that are beautifully decorated with handmade Talavera tile murals, vases, classical sculptures, Spanish colonial fountains, contemporary art for contrast, and upscale traditional Mexican furnishing, driving them to experience an authentic Mexican ambiance throughout their stay. ... more   less 
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Also Known As:
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort And Spa
Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos

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