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“Beauty, relaxing, but short on serenity” 4 of 5 stars
Review of Hacienda Encantada Resort & Spa

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Hacienda Encantada Resort & Spa
4.5 of 5 Resort   |   Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico   |  
Hotel amenities
Ranked #23 of 66 hotels in Cabo San Lucas
Southport, North Carolina
1 review
1 helpful vote 1 helpful vote
“Beauty, relaxing, but short on serenity”
4 of 5 stars Reviewed January 5, 2013

We loved the accommodations. Everything physically about the resort is lovely and very well attended. Service from all personnel was gracious and friendly.
Our ONLY complaint is probably part of Mexican culture, but nonetheless....the volume of music EVERYWHERE reduces the "serenity" of the location with it's "holistic gardens, etc." This seems to be common everywhere we went, not just in the resort. Loud rock (80's) music is piped into all common areas all day long. It sometimes makes it difficult to carry on a conversation with this distraction and since the restaurants are elevated on a cliff overlooking the resort, any event that they had with music was unbelievably loud and downright annoying.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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801 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Plano, Texas, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2013

It was our first trip to Cabo and it won't be our last! This resort was beyond our expectations due to the service and value of our stay. We reserved Grayline for our transportation to and from the airport and were pleased with their services...BUT take note NOT to accept to visit with anyone until you walk outside the airport and see the BRIGHT GREEN shirts of Grayline as instructed. Otherwise your time will be taken for timeshare discussions. Once we were at Hacienda Encantada, our inclusive vacation was greatly enjoyed. PROS: Great and personal waitstaff, quiet and relaxing, exceptional views, beautiful rooms and comfortable beds, free shuttle to the Cabo marina when all inclusive. CONS: No beach swimming and nothing open after 10:00 on location but there is 24 hr room service. It would have been nice to have a piano bar or some type of bar with entertainment until midnight.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2013 via mobile

We just left HE, and it was mostly great. It is a beautiful property. The rooms are very nice and clean. The view is breathtaking. The service was impeccable. We enjoyed our trip very much, other than one huge issue. We paid for the optional "all-inclusive" while we were there, and it was kind of a joke. Tipping is expected. You get an allotment of 4 bottled waters per day in your room (not unlimited like every other hotel in Mexico) and if you are not on the all-inclusive you pay for every bottled water. We signed a bill every time and if you did not sign it they kinda chase you down. Also they advertise 3 restaurants for dinner- but kids are not allowed at 1 of them which basically gave us one nice dinner option each night if we didn't want to eat by the pool. Also getting towels with a pool card was annoying. We have traveled to Mexico no less than 10 times and have never experienced these issues with an AI. If I were to go back I would not do the all inclusive. And I would go back, with a lot of lessons learned. The service, cleanliness, and beauty of the hotel was a major plus, and HE could be great without the confusion of the AI. It seems like they have a bit of an identity crisis- they either need to be an all-inclusive and honor that, or not.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2013

You're in Mexico, DO NOT stop as you're attempting to make your way outside of the terminal. There are several gentlemen dressed in khaki pants who will direct you to speak with them (or their associates), do not stop - push on until you step outside. The gentlemen you just passed by were 'time-share' sharks and have nothing to do with the airport, nor your hotel. Once outside the terminal expect to pay $15 (per person) to get to the hotel from the airport; about a 30 minute ride. The hotel is not in town, but we knew this before arriving. That said, the location offers PHENOMENAL views; especially sunsets! Each day would paint gorgeous landscapes; pictures simply do not do justice. The views along with the well-kept grounds are impressive. The Grounds staff takes pride to ensure the hotel is clean. You'll catch staff raking lines in the sand to keep up the appearance of the facility.
Check-in only took a few minutes (per couple) and then we were moved along to the "Welcome Desk", aka - Time Share person. The sales person was polite and offers a few free packages [spa, booze cruise, etc.] to attend a 90 minute seminar. The pitch wasn't high pressure, but you need to be able to say no and ensure they understand you're not budging.
Next we needed to wait for our rooms to be prepared (we had arrived early) so we shot down to the Phase I pool area, closest to the ocean. We had purchased the all-inclusive package and decided to enjoy drinks and chips/salsa. Spent a few hours down by the pool and slowly made our way to our rooms. Upon leaving we were all asked to sign bills, which had made us a bit nervous as we assumed it was "all-inclusive". Everything was fine, there was no additional charge, the hotel simply needs to track food/drinks to it's guests.
The rooms were GREAT. Unfortunately our room had two Queen sized beds, so we used one bed as a storage area and slept in the other bed. Everything in the room worked as it should and were quite clean. The balcony offered great views. On the last day, outside out balcony we spotted whales - pretty cool.
As for food, I would say the hotel could use some improvement. Not a large selection [on the menu] and not many restaurants to choose from. Basically, we ate at the same place daily. Compared to other resorts, I think HE could improve their selection and choice they offer its guests.
In regards to activities, LACKING is putting it lightly. There was nothing going on during our entire stay. With the AI package the shuttle to/from town [to the sister hotel] was free from 1000am-1030pm. We used the shuttle to hop in/out of town throughout the stay.
The staff was hit and miss. Our pool side waitress refused to smile and often we had to track her down to get a drink/food order in. She wasn't rude, however she wasn't inviting either. On the other hand, I can't say enough positive things about Paul. Paul made sure to remember everyone's name and make sure you had a smile on your face. Paul's interaction with our group was excellent and made our stay more enjoyable.
Only onsite fee we had not accounted for was the optional tip package, which is $7.00 a day per room. Very reasonable and fair.
Overall I would say the HE is a great facility and is value for sure.

Room Tip: Top floor rooms are quieter. We didn't have any issues, but our friends who stayed on a lower f...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Spa, responded to this review, January 7, 2013
Comments like yours help the traveler. Thanks for your words and I hope very soon again and remember to share your photos on facebook of Hacienda Encantada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 3, 2013

Do not buy membership here. We brought a membership at HE last year, and we were trying to book our first stay at Encantada. I have 3 problems that the customer support did not help at all. (1) we requested our unused 2012 week to be rolled over for $25 as suggested by the representative last month, in Dec. Somehow, this did not get processed. Now it's January. the customer support says the rollover deadline has expired that we need to pay $125. the customer service says there is nothing they can do, cannot even go back to the recording of the call us requesting the rollover. (2) we have been told over 3 phone calls that we're on the 1st on the waiting list for our trip booking. Today, we were told that we're on the 2nd priority, even though the customer support claimed that the priority does not change. I don't know how the system works, but they couldn't explain how we were moved down on the waiting list. (3) I see there are many rooms available on Expedia and other sites, why members get put on the long waiting list? We paid a lot of money to buy the membership and its privileges, the resort is only interested in making more money rather than servicing the members who had already paid a fortune.

  • Stayed February 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2013

Set into hillside with spectacular ocean views and Great sunsets. Interesting architecture with beautiful attention to detail everywhere. Grounds are extremely clean and well kept even
the xeroscape cactus gardens had patterns raked into the gravel. Infinity Pools, hot pools, swim up bar, kids pool but no swimmng beach immediately accessible, but apparently there are beaches walking distance we just never bothered. Best fish tacos poolside, the drinks were nice and the hard working staff always very pleasant.
Rooms were great, and nicely kept throughout our stay complete with towels fashioned into different origami birds daily. Free wifi in our rooms and poolside worked great. Very quiet hotel which suited our family, bars and resteraunt closed at 10pm, food was good and plentiful. We had all inclusive which worked out for us and was good value. We rented a car at the airport (insurace is expensive) and enjoyed some afternoons exploring Cabo San Lucas and San Jose del Cabo, however the hotel does have a shuttle service to CSL.
The staff were all round very friendly and helpfull and they made our stay very enjoyable. A big shout out for soccer player Paul who concierges, drives the shuttle (and made a name braclette for my daughter), what a great guy!

Room Tip: Ocean side for view
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 1, 2013 via mobile

I had a waiter call my room without stop 12 times to get me to go down to the pool area and sign a bill that I had forgot to sign when I left the pool, I had already asked for the bill before having to leave (due to a hungry baby) and they never brought me, however they knew my room number and I'm staying at the place for the whole week, you think he could have waited one day or simply brought it to my room, instead he choose to call over and over until he woke up baby and interrupted my rest; this is the sane waiter that the previous day had ignored me and my wife when we were having lunch poolside. place has no concern for the well being of its guests and no proper concept for service

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Spa, responded to this review, January 3, 2013
I´m very sorry about your coment and I offer you a sincere apology to you and your family. We really appreciate your opinion and I ask you to please write and e mail with name of the waiter so we can take the appropriate action because that is not the attitude of our company. Regards and again thanks for your feedback. abriseno@mexicograndhotels.com
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Additional Information about Hacienda Encantada Resort & Spa

Address: Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Cabo San Lucas
#16 Luxury Hotel in Cabo San Lucas
#18 Romantic Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hacienda Encantada Resort & Spa 4.5*
Official Description (provided by the hotel):
Unique and breathtakingly beautiful, this spectacular Contemporary Hacienda style Luxury All Inclusive resort located on the Tourist Corridor in Cabo San Lucas offers magnificent panoramic views to the Sea of Cortes, romantic settings, distinctive dining, spacious and luxurious accommodations, and a variety of venues for special events. Your will be amazed of the bright, terracotta colored, Mexican Hacienda style buildings that are beautifully decorated with handmade Talavera tile murals, vases, classical sculptures, Spanish colonial fountains, contemporary art for contrast, and upscale traditional Mexican furnishing, driving them to experience an authentic Mexican ambiance throughout their stay. ... more   less 
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Also Known As:
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort And Spa
Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos

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