The Hacienda Encantada Resort & Spa was as picturesque as we had hoped for our destination wedding in November. The grounds were manicured perfectly and the rooms were more beautiful than the pictures can do justice. The staff -- particularly Cesar, Nacho, and Francisco -- provided some of the best service we've had anywhere during our week long stay. Our wedding coordinator, Edith, despite having just been hired after our first coordinator quit unexpectedly, did a wonderful job catering to our every need. Both Edith and her assistant were excellent at taking charge and diverting the pressure from my husband and I so we could enjoy our 40 guests that came to celebrate with us. Our wedding cake, which we ordered half cheesecake and half vanilla (although we received coconut), was absolutely delicious. We received more compliments on the cake than the food at our reception; everyone was very impressed. We enjoyed the food and thought, for only having two real restaurants (and two pool-side grills), the variety was plenty. We particularly loved the experience we had on our final Thursday night when dinner was set up outside by the infinity-edge pool/cliff-side. It was absolutely beautiful and the food was the best we had all week!
Although we seemed to be a bit younger than the owners and rest of the crowd, we still enjoyed ourselves and met some nice visitors during our stay. The complimentary shuttle to the sister resort at the Marina was great for our guests that wanted to see a little more of Cabo, but we greatly appreciated its proximity from the resort for those that wanted to stay more low-key.
In all, the resort was clean, the staff was friendly, and the views were absolutely stunning. We couldn’t have asked for a better location/weather for our wedding week.
Our biggest negative was the handling of the "all-inclusive" plan. When we checked-in, we were handed a sheet that listed all of the liquors, by brand, that were included in the plan. The first day went great; we made it a point to ask whether the drinks we were ordering were included in order to prevent any unnecessary charges and the bartenders were accommodating -- although, they did run out of some liquor rather quickly and were unable to restock until the next day. However, the next 6 days the resort seemed to be well out-of-sorts in terms of organization. We were told one day that a certain drink was included, and then the next day it was not. The drink selections varied, even between the two pools, depending on who was serving us. This got annoying very quickly as we were unsure of what we could order and where. Fortunately, though, we were expecting charges for these drinks at check-out and they were not charged. This leads me to believe that the resort is aware of their poor communication between bartenders and management. Hopefully, they recognize that it will only cause more problems for them in the long run if it is not addressed.
Although we cannot remember names specifically, we noticed that the service at the activities pool seemed to lack in comparison to the infinity-edge pool. We’re not sure whether it was with just with our group and us being a bit more rowdy than the other crowds, or whether this was a problem with everyone. But several bartenders seemed to ignore our orders and have quite the attitude when we would ask a second, third, fourth time for our drinks/food. We had several guests that had to ask 2-4 times for their orders to be filled, which definitely put a damper on the festivities on occasion.
Wedding planning wise, we were a little apprehensive prior to our arrival since the previous coordinator, Ana, and the new coordinator, Edith, seemed to be on different pages. As it turns out, Edith was very professional in addressing our concerns and the broken promises that Ana made prior to her departure.
The only complaint regarding the room that we had was that our shower did not drain properly and we had tiny ants that seemed to gather around the sinks.
Overall, our guests seemed to have a good time and enjoy the amenities (and views!) of the resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.