My husband and I were traveling with our 1 and 1/2 year old. We typically stay at the Marina Fiesta (though not on the beach, you can't beat the short walk into town), and had booked the Marina Fiesta for this trip. A couple of days before we left for Cabo, we got an email that the hotel pool was being renovated. Considering that is where we spend most of our time, we had to book another hotel with less than a week's notice.
After reading the great reviews of the Villa del Arco, we decided to give it a try. I was extremely disappointed for a number of reasons.
The first half of our trip (5 days), we were at the Sheraton Hacienda del Mar (which I highly recommend) for a wedding, then we moved to the Villa del Arco to be closer to town for the second half. We had a late check out (1:00) from the Sheraton and went over to the Villa del Arco. They refused to let us check in before 3:00 or 4:00. We have been going to Cabo for years and years and have never had a hotel make us wait until the "official" check-in time. Even after explaining we had a baby, they made us wait.
As others have posted, there is construction everywhere at this hotel. We asked that we be as far from the construction as possible because of our baby. They put us in a room on the first floor right next to the lobby and RIGHT next to the construction. Our room was hot so we turned the a/c in both the living room and bedroom on full blast and left for dinner.
Upon our return at 8:30 pm, the room was still hot even though the a/c was blowing full blast. We told the front desk and they sent a repair person who said the doors weren't shut all the way and that was the problem (we hadn't opened any of the patio doors). He told us to give it 20 minutes and it would be fine. At 9:00 it was still not working and they finally switched us to a different room.
The a/c in the new room worked in the living room but not the bedroom. We didn't realize this until halfway into our trip because the weather was a little cooler and the a/c from the living room helped keep the bedroom cool. Finally the day before we left I had them fix it. Also, our room smelled like sewage, as did most of the outside area near our room. We think they were doing something with the sewer line in the construction. One other bad point--the water pressure is HORRIBLE.
The day we checked out, I called and asked for a late check out. The guy at the front desk asked for what time (check out is 11:00am) and when I said 1:00 he actually laughed at me and said no. I asked for noon and he said he'd check. He then told me they did not have late check outs at all in that hotel (????). I asked to speak to a manager and after telling me to hold on, he came back and said the manager had said 1:00 was fine. Needless to say, they of course disabled our keys at 11:00 anyway.
Our friends who stayed there at the same time had similar experiences.
I do have to say the rooms are beautiful. We were in the 1 bedroom suite, which is great. I especially love that there is a washer and dryer and full kitchen. Also, the pools were great. There is one area near the ship that is great for kids--very shallow with water that shoots up. Our daughter had a great time in the pool.
Overall, though the hotel looks great, it needs a lot of work when it comes to management. The waitstaff at the pool was great, though.
Considering we had to drive into town any time we wanted to go (despite what the description says, it is too far to walk way into town from hotel), I would much rather stay at the Sheraton over the Villa del Arco.


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