We have stayed here two times. In the summer of 2011 and 2012. We are scheduled to return in
July 2013. The staff is wonderful and very helpful. Food is Amazing. Trust me, I know food and all the meals were spectacular. We had an amazing time. This is our favorite place in the world to stay. Service is top-notch! The only disappointing part was that last year we noticed that the restaurants had long wait times or there was no availability even though there were empty tables. Strange. This was the only disappointment. Lack of staff it seems during the night for the restaurants.

I found this property after scouring the internet for a great location near Cabo San Lucas that had a beach you could swim in the ocean. Wow did we find just what we wanted. We traveled on the 26th of Dec 2012 and stayed for 6 days. The rooms are large, beds sleep wonderful, very clean and the staff were so helpful. Now THE DESERT SPA is fabulous!!!! I loved the products so much I bought them all to bring home. The Agave body lotion.....I have used everyday since we have been home. Thanks again for such a great stay and we will be back!!!!

We booked a five night, six day family vacation at the Villa Del Arco Beach Resort and Desert Spa in Los Cabos, Mexico. We are not strangers to traveling in Mexico and have stayed in the Los Cabos area on various other trips. This trip was booked through Costco.

The food and food service staff were good. The beds were comfortable.

The whole reason we picked Los Cabos was to relax and swim in the warm water.

Strike 1: We were placed in a hotel room where there four giant electric fans approximately twenty feet away from the exterior wall of the room. Apparently part of the air conditioning system. These fans actuated periodically, several times both day and night. The electric fans were very noisy. I thought that a helicopter surely had just landed on the building by the associated sound. Needless to say, we all woke up each time the fans actuated, all night long.

Strike 2: The temperature of the swimming pool water was approximately 65 degrees (Fahrenheit). We were told that there was a temporary failure with the pool heating system and that the normal pool water temperature would be restored by the next day. That did not happen. In fact, the pool water in the adjacent sister hotel (Villa Del Palmar) was also cold, an indication that cold pool water is hotel standard rather than a rare occurrence. The pool water remained cold for the next five days and likely long after we left the hotel. Unless you like cold pool water, don't waste your time and money by checking into this resort. I have photos that show hundreds of people gathered around the pool, but none actually in the pool because the water was so cold. Just ask me to forward the photos and you will see.

Strike 3: There was thermostat control on the room interior wall, but no operative heating system within the hotel rooms. The air temperature in January is cool in Cabo (approximately 55 degrees Fahrenheit). We froze at night.

I don't expect perfection, but I do expect a reasonably good standard of care considering the cost of the resort. It just did not happen. This hotel is unprepared.

We spent a fantastic week at Villa del Arco on the all-inclusive/meal plan. We were traveling with a group of 14 people including a couple that travels extensively and stays at many very high end/luxury business hotels and resorts. Everybody was very happy and Villa del Arco exceeded our expectations (the 'luxury' travelers said that it was the best resort they had stayed at in Mexico).
The rooms are beautiful and clean and the beds are very comfortable. If you are not happy with your room assignment (i.e. bad view), the front desk will do their best to accomodate.
The pool is gorgeous and the ocean was calm enough to swim in (which may not always be the case - make sure you check for the warning flag before getting in the water). The poolside, beach, and restaurant service is great.
If you are expecting the typical Mexican all-inclusive experience here, with endless mediocre buffets and watered-down swim-up bar drinks, do not come here. With the exception of the breakfast buffet, everything is ordered off the menu. (There is also a breakfast menu in additional to the buffet - the eggs benedict, mimosas, and espresso drinks are great!). The food is very high quality. We tried all of the restaurants at Villa del Arco as well as 'Bella California' - the Italian restaurant at the sister resort (Villa del Palmar) and they were equal to any higher end restaurants at home. The wine was very good as well. I would have happily paid full menu prices at home for these meals. I cannot overemphasize just how impressed we were with the food quality. The sushi should be mentioned as well - it was great (and this is coming from sushi lovers from Vancouver!). Yes, signing the check at the end of each meal or round of drinks is a bit odd for an all-inclusive, but I am more than happy to do that if it means that the food quality is on par with a four star resort at home.
The spa is amazing as well - very professional and quite an impressive facility.
Thank you to the staff at Villa del Arco. We had a lovely time and hope to return very soon!