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“El Patrone Now One of Our Favorite Cabo Restaurants” 5 of 5 stars
Review of Villa del Arco Beach Resort & Spa

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Villa del Arco Beach Resort & Spa
4.0 of 5 Hotel   |   Km. 0.5 Camino Viejo a San Jose, Cabo San Lucas 23450, Mexico   |  
Hotel amenities
Ranked #12 of 66 hotels in Cabo San Lucas
Leawood, Kansas
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“El Patrone Now One of Our Favorite Cabo Restaurants”
5 of 5 stars Reviewed December 27, 2012

The entire food staff was replaced last year when a Ritz-trained operations manager took over the management of La Estancia and Villa Del Arco. He hired Gabriel, a young chef trained in Argentina, who established a strong reputation in Chicago and Teluride before bringing his family here. We have avoided the ocean side restaurant in recent years. It now ranks as one of our favorites in all of Cabo, right up there with Hacienda. Food service, preparation and flavor were simply outstanding. Two items stand out -- the three mole sauce dinner with superb and distinct flavors on beef tenderloin medallions and shrimp -- and the red snapper entree. The restaurant reminded us of finer dining experiences in Europe. Rather than the monstrous portions served in so many Cabo dining establishments, the portions were reasonable and the sauces and other dishes designed to create a melody of tastes. We paid $250 for a much less enjoyable experience at Ruth's Chris on Christmas night at the Puerto Paraiso Mall; the meal we enjoyed tonight was $49 after our Gold Card discount. That gets a five star value rating from me. If only we could spend that money in town and come away with a similar taste sensation.

It's clear hotel management is working to improve all aspects of service. We do own a time share for Christmas week here. We have been coming for ten years and the reports of bad experiences suggest to me either hard to please people or we've just been very lucky. Wait staff here is terrific, friendly and service oriented.

We purchased our time share here and can't wait to return each year; the food was the only thing that made this a generally four star experience for us. Today, it's a five star experience.

Room Tip: Ask for Ocean View rooms on the north side of the building and you will receive a clear view of the...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VDA-GM, General Manager at Villa del Arco Beach Resort & Spa, responded to this review, January 10, 2013
Dear Customer,

We are so happy to hear that you had a great time in our Property. We trully strive in providing the best for our clients.

I love to see you back to our Resort and host you again as you deserve.

Thank you for your comments!


Best Regards,
Sr. Jorge Herran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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951 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2012

Wow! Just returned from our vacation and have to say, it was by far, the best experience ever! We work a lot of hours and really want to make sure each vacation we take gives us the best bang for the buck. We absolutely hit the jackpot with VillaDelArcoCabo.com and DestinationCabo.com. I did a lot of research and price comparisons and Destination Vacations beat them all. AND they have a ton of information on the resorts, Cabo, activities, and advice on everything from where to eat to where and when to pickup groceries for our group. They are in Cabo several times a year, and more importantly knew who to work with to make our vacation the best. They even worked with the resort on some special requests we had talked about. One of our group had a flight delay, but Destination Vacations helped us contact the transportation company, kept in contact with us until they were on the way to the resort so we could greet our missing friend with a chilled local tequila! Every time we ate out, it was on the recommendation from Destination Vacations and we all thanked them with a toast at each meal ;-). We had an exceptional vacation and can't wait to do it again! This time we have several more friends who are going, after hearing all of us rave about the incredible room prices and overall great experience!

Room Tip: All the rooms have a view of the ocean!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VDA-GM, General Manager at Villa del Arco Beach Resort & Spa, responded to this review, January 10, 2013
Dear Customer,

We are so happy to hear that you had a great time in our Property. We trully strive in providing the best for our clients.

I love to see you back to our Resort and host you again as you deserve.

Thank you for your comments!


Best Regards,

Mr. Jorge Herran
VDA-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 17, 2012

There were lots of negative reviews on this property, which we booked via Costco travel on the advice of a family friend who stayed here in spring. Someone said they were accosted, someone else said they were ripped off, there were lots of negative comments on timeshare sales tactics, etc. I took these seriously and had my guard up when we got there.

But not once were we bothered with timeshare people (we have dealt with them in Whistler, same game--free stuff if you sit here and let us try and get you to prepay for the next 20 vacations, etc.). The staff was not only helpful but very pleasant. Given the wide range of guests we mt at Villa Del Arco, language & cultural differences, etc. it's to be expected there are some issues as there always are with hotels no matter the country or how much you spend.

Our room was very nice and relaxing, plenty of room with kitchen & washer/dryer combo. They pool area was well taken care of and the food was very good. We did not go all inclusive because we wanted to spend time and meals in the town, and we are glad we did that. Doing the math it was cheaper to get a few meals per day from Costco and/or nibble at the taco bar as wanted, and hit the town for the fun restaurants. I will say I am very sick of Mexican food but it's still my favorite, had some great food at Del Arco in the Pearl restaurant and the Bucanero has a great daytime menu. The location is perfect for us--close enough to town we can walk the beach to Mango Bar, etc. but far enough away to be quiet and with fewer party animals (you know who you are, I love you but now I have little kids). Lots of families with kids and this made it fun for ours as well.

Do make sure you understand the checkout procedures, with people from all over the world coming and going they do have some procedures that are slightly different viz a viz checkout, paying your room tab, etc. but they were flexible in our checkout time (we have two little kids who needed a nap before a long day of travelling home).

Loved this place, we'll be back next year.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VDA-GM, General Manager at Villa del Arco Beach Resort & Spa, responded to this review, January 10, 2013
Dear Customer,

We are so happy to hear that you had a great time in our Property. We trully strive in providing the best for our clients.

I love to see you back to our Resort and host you again as you deserve.


Best Regards,

Mr. Jorge Herran
VDA-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 15, 2012

During our recent honeymoon stay at the Villa Del Arco, valuable diamond earrings were stolen from our room. Without a doubt, this resort is beautiful, if your want to risk losing your valuables though.

Oh sure...the so-called Chief of Security visited the room to investigate. However, we required a translator to assist, at this Hotel which caters to 95% English Speaking Americans.

As part of the investigation, it was determined from a review of the electronic lock that there were 3 separate incidents where different members of housekeeping entered our room, during our absence. Initially, we were assured that there would be "lie detector tests" administered on all 3 of the personnel. Later, we were informed that that would not be the case. Inside job maybe?

After nearly 30 days of exchanging communications that involved (1) The Director of Sales (2) The Regional Director of Operations and finally (3) The Rooms Division Manager, they informed us that they couldn't prove that their hotel employees were involved and that we needed to file a claim with our personal insurance carrier.

The worst part is that we are timeshare owners with the Villa Group and had expectations of a more reasonable outcome with some form of restitution.

Overall, be sure to place everything (except your suntan lotion) under lock and key. Be assured that the tiny safes provided in each room are incapable of securing all of your personal valuables otherwise. Don't waste your hard-earned money investing with this Company. You can do better by purchasing a vacation package through Expedia, Orbitz, etc.. Their new gimmick is to try to charge you 15K or more, to convert all current owners from a 30 year term ownership to a point program. No wonder the Resort owners are debt-free.

BEWARE.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridian, Idaho
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 13, 2012

My wife and come a little late so our standard room was taken so we were upgraded to a jr suite the view from the bacony was great we could see the Arcos right in front of us the rooms were great and very clean only down side is the time share they do bug you the first day you get there just learn to say no yhank you

Room Tip: get the upgrade forthe view its worth it
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VDA-GM, General Manager at Villa del Arco Beach Resort & Spa, responded to this review, January 10, 2013
Dear customer,
We are so happy to hear that you had a great time in our Resort and We will be very happy to host you again.

Thank you for your comments.

Best Regards,

Mr. Jorge Herran
VDA GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2012

We had a beautiful stay and booked through Bob Easton at Destination Vacations. Bob always does a great job getting us what we want. Beautiful 3bdrm penthouse! The service was great too! The waiters at the pool were always very attentive - especially Cristino (hope I spelled it right). If you just avoid the time share folks everything always works out great. Also, a staff member named Irene that is a chef at the breakfast buffet was fabulous!

Room Tip: Of course you always want closest to the beach on high floor!
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VDA-GM, General Manager at Villa del Arco Beach Resort & Spa, responded to this review, January 9, 2013
Dear Client:
It was very nice to host you in our Resort and we trully appreciate your comments. We sincerely hope to see you back and provide the Services you deserve.


Sincerely

Mr. Jorge Herran
Villa del Arco Mananager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 30, 2012

My family was staying at another "all inclusive" in Los Cabos and had been invited to tour this property being promised free wave runner rentals. Thought it was worth to look at it. The facility is very nice but not much nicer than the Royal Solaris where we were staying.
Our first introduction was to Pete Alegre who is new with the company. Very nice young man originally from Texas. Gave us the tour and no pressure.
My husband and I sat in on the presentation that lasted over an hour with the usual hardcore pitches to buy with another salesman who brought in "the boss" several times in an attempt to close us.. We had originally started at $40K and by the time we left they were offering us a deal at $9K. We still didn't buy. Afterwards we met up with someone who said they were staying there as an "all inclusive" for $115/day without having to buy.
All I can say since we didn't stay there. We did get the free wave runners for about an hour which was fun.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Villa del Arco Beach Resort & Spa

Also Known As:
Villa Del Arco Hotel
Villa Del Arco Hotel Cabo San Lucas
Hotel Del Arco
Villa Del Arco
Del Arco Hotel
Villa Del Arco Cabo San Lucas
Villa Del Arco Beach Resort & Spa Cabo San Lucas, Los Cabos
Address: Km. 0.5 Camino Viejo a San Jose, Cabo San Lucas 23450, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cabo San Lucas
#10 On the Beach Hotel in Cabo San Lucas
#11 Family Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Villa del Arco Beach Resort & Spa 4*
Official Description (provided by the hotel):
Stunning seaside views, historic scenery and high-energy entertainment results in a carefree and unforgettable vacation in the heart of El Medano Beach at Cabo San Lucas's Villa del Arco Beach Resort & Spa.If you're looking for a high-end, family-friendly resort, you've found it. In addition to its lavish surroundings with the wondrous El Arco rock formation on the horizon, Villa del Arco boasts a full-scale pirate ship, exotic cuisine, the renowned Desert Spa as well as numerous athletic and cultural activities.All 225 spacious, colorful and air-conditioned suites offer kitchens or kitchenettes and private balconies facing either the azure Sea of Cortez or our lush, exotic gardens.Our meticulous staff is committed to providing guests with "The three Rs": Relaxation, Recreation and Romance (yes, even for those with the kids in tow!). As our General Manager likes to say, "We offer experiences that make you forget the time and simultaneously remember every moment." For a lavish experience you are not soon to forget, we invite you to be our guest at Villa del Arco Beach Resort & Spa. ... more   less 
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