If not for my experience at the check-out, my review would be much more positive. But when my family and I were checking out we experienced such rude and reckless behavior from a service oriented business that I would never stay at this hotel again. Allow me to explain.
We arrived on a Thursday for four nights in Cabo and checked into out room without any problems. We had to lug all our bags down several flights of stairs because the single employee at the front desk did not seem very enthused about getting anyone to help us (there is no such thing as a staff member devoted to helping guests with bags, or the assignment of persons to any particular jobs, such as seeing to housekeeping requests, as far as I could tell ). No mind. We were happy to be in Cabo and to be at our hotel ready to start our vacation.
We stayed in the "Presidential Suite"--which is a two BR room suite with a living room, dining area, and kitchenette. Going on their posted quotes, this is their most expensive room. Generally we were pleased with the space and quality of the room and the amenities--especially the private patio leading out from the living room where we could relax and get a pretty clear ocean view. The features of the room were certainly not five star--perhaps what you would expect from a small, old hotel in Europe in regards to the decent but not great bathrooms, bedspreads, linens, dishes, etc.--but this is what we expected given the relatively low price we were paying for a room of such size in a hotel on the "Corridor." It also should be noted that our bathroom sometimes had a nasty stench, and a couple of cockroaches and even small lizards were a constant presence until we had them removed (we determined there was a hole in the stucco wall near the front door which may very well have served as their point of entry). Everything was expected except for the bugs and lizards--which to my mind is unacceptable in any resort hotel, and especially unfortunate when a hotel has lots of potential. Finally, the living room had a nice large Sony TV with dish network service, in case this is at all important to you.
The main issue I had with the hotel was upon checkout. My father had checked out and paid the bill when, upon reviewing it, I noticed that the bill came to about $100 more than I was quoted in an e-mail confirmation. When I dared ask about the discrepancy, the trouble started. I first politely approached the woman at the front desk, who immediately raised her voice and in a tone of derision yelled that the hotel converted the hotel rate in dollars to pesos at a conversion rate of 11 pesos to 1 dollar. So what's wrong with that, you might wonder. For starters, our room rate was quoted in dollars--not pesos. This includes the e-mail confirmation we received about our reservation. There was no mention of being charged in pesos or what the hotel's conversion rate would be. Second, an 11 to 1 ratio is high, especially considering that everywhere we went in Cabo the conversion was 10 to 1. So I guess the game is for you to get a low conversion rate when the price is quoted in pesos and you are paying in dollars (e.g. the price is 100 pesos, which at 10 to 1 is $10, but which at 11 to 1 is $9.10) and get a high conversion rate when the price is quoted in dollars and you are paying in pesos (e.g. the price is $200/night, and at 11 to 1 this comes to 2200 pesos whereas at 10 to 1 it is only 2000 pesos). BUT at least other hotels and businesses have the decency to accept payment in pesos when they quote pesos and accept payment IN DOLLARS when they quote IN DOLLARS. This hotel quoted in dollars and then charged us in pesos at a jacked up exchange rate (the real exchange rate is roughly 10.5 pesos to $1). Without prior notice of such a practice. It's one thing if a business is going to announce a price in pesos, accept dollars when someone wishes to pay in dollars, but then also charge a favorable exchange rate. This is pretty common, at least in Cabo. But to quote in dollars and then inflate the amount you owe by claminig only to accept payment in pesos--without advance notice--borders on fraud. Of course we paid with a credit card, which means that that credit card company converts the (inflated) peso amount that the hotel charged into dollars at the going exchange rate and then charges us this amount in dollars. Nice little scam for some extra petty cash.
But the worse part of the experience was asking management about our bill. After being rudely and agressively brushed aside by the woman at front desk, she houghed off to the back and brought out a manager--apparently to intimidate us. He did no real explaining, but also with a tone of extreme derision informed us that somehow the Mexican government required the hotel to follow this absurd policy. Then another male manager leapt out from behind an office door and screamed and yelled at us as with his finger pointed in a threatening manner. We had a plane to catch, and I could see this was going nowhere. So we left with a dismal end to an otherwise enjoyable stay. I seemed very clear to me that they had gotten their money and therefore felt like they had carte blanche to talk to and treat us anyway they wanted.
My bottom line advice to travelers: Do not stay at this hotel.
To the owners: get rid of the bugs and varmints and other removable blights, especially whatever employees, managers or supervisors feel that it is OK to behave so rudely and aggressively to paying (actuallly paid) customers. The behavior on the part of your employees was simply unacceptable. It is also unfortunate because the hotel does have so much potential--the grounds are well kept, and walking on the lovely tiled steps to a room, the pool, or the beach has the feel of staying at an intimate Spanish villa. The beach is beautiful and close to being private, providing guests with a welcoming feel into a Pacific paradise. If only the same could be said of the above mentioned staff.






