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Marbella Suites en la Playa: Traveler Reviews


Marbella Suites en la Playa
Transpeninsular Highway Km 17 | Colonia Cabo Real, Cabo San Lucas 23400, Mexico
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Traveler Reviews

81% Recommend
4.0 of 5 stars 29 reviews
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Horrible Management

Marbella Suites en la Playa

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2 of 5 stars
LocalEmissary 1 contribution
Chicago
Jul 5, 2007
3/4 found this review helpful

If not for my experience at the check-out, my review would be much more positive. But when my family and I were checking out we experienced such rude and reckless behavior from a service oriented business that I would never stay at this hotel again. Allow me to explain.

We arrived on a Thursday for four nights in Cabo and checked into out room without any problems. We had to lug all our bags down several flights of stairs because the single employee at the front desk did not seem very enthused about getting anyone to help us (there is no such thing as a staff member devoted to helping guests with bags, or the assignment of persons to any particular jobs, such as seeing to housekeeping requests, as far as I could tell ). No mind. We were happy to be in Cabo and to be at our hotel ready to start our vacation.

We stayed in the "Presidential Suite"--which is a two BR room suite with a living room, dining area, and kitchenette. Going on their posted quotes, this is their most expensive room. Generally we were pleased with the space and quality of the room and the amenities--especially the private patio leading out from the living room where we could relax and get a pretty clear ocean view. The features of the room were certainly not five star--perhaps what you would expect from a small, old hotel in Europe in regards to the decent but not great bathrooms, bedspreads, linens, dishes, etc.--but this is what we expected given the relatively low price we were paying for a room of such size in a hotel on the "Corridor." It also should be noted that our bathroom sometimes had a nasty stench, and a couple of cockroaches and even small lizards were a constant presence until we had them removed (we determined there was a hole in the stucco wall near the front door which may very well have served as their point of entry). Everything was expected except for the bugs and lizards--which to my mind is unacceptable in any resort hotel, and especially unfortunate when a hotel has lots of potential. Finally, the living room had a nice large Sony TV with dish network service, in case this is at all important to you.

The main issue I had with the hotel was upon checkout. My father had checked out and paid the bill when, upon reviewing it, I noticed that the bill came to about $100 more than I was quoted in an e-mail confirmation. When I dared ask about the discrepancy, the trouble started. I first politely approached the woman at the front desk, who immediately raised her voice and in a tone of derision yelled that the hotel converted the hotel rate in dollars to pesos at a conversion rate of 11 pesos to 1 dollar. So what's wrong with that, you might wonder. For starters, our room rate was quoted in dollars--not pesos. This includes the e-mail confirmation we received about our reservation. There was no mention of being charged in pesos or what the hotel's conversion rate would be. Second, an 11 to 1 ratio is high, especially considering that everywhere we went in Cabo the conversion was 10 to 1. So I guess the game is for you to get a low conversion rate when the price is quoted in pesos and you are paying in dollars (e.g. the price is 100 pesos, which at 10 to 1 is $10, but which at 11 to 1 is $9.10) and get a high conversion rate when the price is quoted in dollars and you are paying in pesos (e.g. the price is $200/night, and at 11 to 1 this comes to 2200 pesos whereas at 10 to 1 it is only 2000 pesos). BUT at least other hotels and businesses have the decency to accept payment in pesos when they quote pesos and accept payment IN DOLLARS when they quote IN DOLLARS. This hotel quoted in dollars and then charged us in pesos at a jacked up exchange rate (the real exchange rate is roughly 10.5 pesos to $1). Without prior notice of such a practice. It's one thing if a business is going to announce a price in pesos, accept dollars when someone wishes to pay in dollars, but then also charge a favorable exchange rate. This is pretty common, at least in Cabo. But to quote in dollars and then inflate the amount you owe by claminig only to accept payment in pesos--without advance notice--borders on fraud. Of course we paid with a credit card, which means that that credit card company converts the (inflated) peso amount that the hotel charged into dollars at the going exchange rate and then charges us this amount in dollars. Nice little scam for some extra petty cash.

But the worse part of the experience was asking management about our bill. After being rudely and agressively brushed aside by the woman at front desk, she houghed off to the back and brought out a manager--apparently to intimidate us. He did no real explaining, but also with a tone of extreme derision informed us that somehow the Mexican government required the hotel to follow this absurd policy. Then another male manager leapt out from behind an office door and screamed and yelled at us as with his finger pointed in a threatening manner. We had a plane to catch, and I could see this was going nowhere. So we left with a dismal end to an otherwise enjoyable stay. I seemed very clear to me that they had gotten their money and therefore felt like they had carte blanche to talk to and treat us anyway they wanted.

My bottom line advice to travelers: Do not stay at this hotel.
To the owners: get rid of the bugs and varmints and other removable blights, especially whatever employees, managers or supervisors feel that it is OK to behave so rudely and aggressively to paying (actuallly paid) customers. The behavior on the part of your employees was simply unacceptable. It is also unfortunate because the hotel does have so much potential--the grounds are well kept, and walking on the lovely tiled steps to a room, the pool, or the beach has the feel of staying at an intimate Spanish villa. The beach is beautiful and close to being private, providing guests with a welcoming feel into a Pacific paradise. If only the same could be said of the above mentioned staff.

  • Date of stay July 2007
  • Member since July 05, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Nice view but had some problems with roaches and spiders

Marbella Suites en la Playa

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2 of 5 stars
DK74 1 contribution
Chicago, Illinois
Jul 2, 2007 | Trip type: Business, Family
2/2 found this review helpful

Marbella Suites has lots of potential. It is a beautifully designed property, the rooms are clean and neat and It is on a beautiful stretch of the beach, wonderful, peaceful view of the ocean. Pleasant staff for the most part but that's really where the positive review ends.

I would not recommend staying there. We were there for four nights in the Presidential Suite-- close to $400 per day-- and not a day went by without roaches, gekos or various spiders crawling around. I literally could not sleep for fear of being bitten and the only reason I could not leave is b/c my family was with me and they have a high tolerence for wildlife and didn't want to hassle with it. But if there are any other ladies out there like myself who aren't into killing roaches every day-- don't stay here.

The place was clean so I think the roaches were coming in from under the door and through the walls. It is not an upscale resort. The sheets, bedding amenitites are no more than you'd find in a Motel 6, Holiday Inn or Ramada Inn. They have AC units in each room but they are so loud that my husband had to turn them off at night which made the room sweltering hot.

One other thing to keep in mind. This hotel is a "smaller boutique hotel" so they quote you a price but then charge you another exchange rate which can be more than the going rate, i.e. even if the exchange rate is 10.5 pesos to the dollar they may charge you 11.3 pesos to the dollar in order to make a little more money. They said that this was standard in the area for smaller hotels, which is probably true but we were not aware of it.

Overall-- I cannot recommend this hotel. If you're going to Cabo-- spend a little more and stay at a nicer place.

  • Liked — Friendly staff, great location, clean property
  • Disliked — Roaches and various bugs every day, ants in kitchen, quoted two different rates, no room service, loud A/C units,
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since July 02, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $119 (year-round)
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Nice, quiet, picturesque

Marbella Suites en la Playa

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4 of 5 stars
durancd 3 contributions
Charleston, South Carolina
Jun 11, 2007 | Trip type: Family
6/6 found this review helpful

Marbella En La Playa is a great place to stay if you're looking for a private beach and peaceful, serene surroundings. The place is like a villa nested on the beach. The staff was pleasant, the restaurant food was good and reasonably priced, and the pool and bar were very nice and clean.

I think my room was priced a bit on the high side for what it was (we rented the royal suite for a family of four). It was large, but the air cond. in the living room did not work very well even after asking to have it serviced.

The house keeping people were very dilligent and our suite was maintained nicely and consistently.

Pros:

Beautiful and well-maintained surroundings (trees, gardens, pathways, tiled stairs, etc. Place was like fantasy island.

Very nice restaurant--excellent views from every table, sun shaded with bamboo overhang, and very picturesque. Food was priced well and quality of food was super--never had a bad meal.

Staff is cordial--not necessarily jumping out of their skin to help you and their English (waiters, pool people) not as good as some of the larger hotels, but nonetheless they did a great job. I speak Spanish so this was a non-issue for me. Front desk staff always there to help and service by all was very good indeed.

Beach is excellent. Probably one of the best beach experiences I have had in Mexico, chase lounges are padded, you get nice, big pool towells at the pool bar to use anywhere, and the beach is clean and has virtually no traffic.

Safety/security: nobody in my family ever felt scared or insecure while at Marbella. They provide a safe in your room, and staff watched over things carefully.

Parking was great--they let you park inside the compound near the fountain if there was room, and have a small parking area right outside. It was like coming home each night and parking in your own carport.

WiFi Access is free in the relaxing lobby of the front desk area. It is an outdoor area with comfortable furniture and gorgeous views of the ocean.

Free telephone room with two phone lines linked to the USA--you can call home for free to USA and Canada. Nice feature, considering roaming cell phones will likely cost you 1.00/1.50 per minute for calling back home.

Satellite TV (we had a huge Sony TV) - nice.

Cons:

Lots of stairs and no elevators--those with weak knees or cardio/pulmonary issues should consider this fact. The trip between the front desk and our suite was a work out. If you buy groceries, you'll have to carry them to your suite. They do have a non-staired ramp for a section of the stair area, but most areas are Mexican tiled stairs. They are pretty, but will still excersize your legs.

Telephone room and computer room were not air conditioned, while we were there, making them very uncomfortable to use. The computer room appeared to have air, but when I turned it on, it did not work. Hey, you're supposed to be on vacation anyway, so what the heck! That's what my wife told me, anyway.

We had three power outages whlie there during a week's time. Not sure if this is the local facility pushing their breakers too hard or what. My parents were staying up the road and did not have any power outages. Hmmm.

Beer selection: it appears that the local distributors of beer must make good deals if hotels and time shares only sell certain brands. I found this the same at the TrendWest Coral Baja. They only sell Tecate, Dos Equis, and Sol--three beers I cannot stand the taste of. If you don't like those beers or you like something other than your typical "coke and sprite" selecton of soft drinks, you best be visiting Costco of Cabo or Megafoods. I like Modelo, Pacifico (made in Mazatlan), and Carta Blanca--none of those were available here.

Screens: there are no screens on the windows or for the giant sliding glass doors. I'm blaming the huge cockroaches on my leaving windows open during the day. So, if you don't like bugs, keep the windows and sliders closed.

View: the view from our Royal Suite was very pretty, but partially obscured by a red roof in front of us, which was of another suite. You could see the ocean, but could not see the sand on the beach. I'm not sure that the view is like of the smaller suites.

Room quality. The rooms have nice amentities, but our particular suite, the Royal Suite, had dilapitated grout, some bathroom doors in bad shape, and though nice and clean, seemed a bit outdated. We were still happy with it, but if you're picky about things like that, it is something to consider.

Sewer smell: two days when the wind was not strong, there was a horrible sewer stench. One day it was so bad we stayed inside until it passed. I think this is a Mexico (Cabo) issue, not Marbella, as we experienced this at two other resorts in the area while visiting.

All in all, I'd recommend the Marbella. I don't know what the smaller rooms have for amentities, but the reservations manager is excellent at communicating via phone and email and can answer any questions you have. I think this would be an excellent place for a couple going on a honeymoon or a family looking for an alternative to the noisy and crowded hotel scene. And for those wanting to tan on the beach without being disturbed, this place is super for just that.

  • Liked — Quiet, beautiful
  • Disliked — Lots of stairs, poor beer selection
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since June 11, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Shopping, Spa, Skiing / Winter sports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A Diamond in the Rough

Marbella Suites en la Playa

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3 of 5 stars
SPECTREGIRL 1 contribution
new york city
Apr 16, 2007 | Trip type: Couples
3/3 found this review helpful

Marbella Suites En Playa has SO MUCH potential. The structure of the building is beautiful... but the place really needs some fine tuning.

We stayed there because it was one of the few hotels on the beach that wasn't a mega-resort or mega-expensive. It's a boutique-style hotel right in the middle of everything, on a really nice beach.

My frustration with the place was the lack of staff and the lack of attention to small details. With just a little more renovation, this hotel could be amazing.

The people who work there are really lovely and very helpful. But there are so few of them.

The pool/restaurant area is so well designed, but they need better furniture and bettter music. Just a little more ambiance.

The hotel is on one of the best stretches of beach in Cabo. It is just beautiful. It's also nice because it's surrounded by private homes -- so there are not a lot of people on the beach, it's very quiet. At sunrise you can see dolphins just off the shore.
On the down-side, they need more than the four lounge chairs that they supply for the beach. And waitress service would be nice down there too!

When we first checked-in we were given a room on the ground-level in the back. Not good. It was damp and dark, and there was a dead roach in the shower. That really turned me off.

We went back to the front desk and upgraded to one of the rooms closest to the beach, on the upper level. It was really well furnished, really clean and very big.

As I understand it, they are slowly renovating the hotel... so hopefully this will change things for the better.

If you decide to try it, have an open mind and don't expect it to look like Las Ventanas or the One and Only.

I would stay at Marbella Suites again.

PS. I had one of the best massages of my life at Marbella Suites.
What a surprise.

  • Liked — IT'S CENTRAL LOCATON, AND IT'S SIZE.
  • Disliked — LACK OF STAFF. LACK OF DECOR IN SOME AREAS.
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Member since April 15, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $119 (year-round)
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Loved the deserted beach and sunset views

Marbella Suites en la Playa

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4 of 5 stars
SenoritaHombre 1 contribution
Quakertown, Pennsylvania
Mar 29, 2007 | Trip type: Couples
3/3 found this review helpful

We loved the peace and quiet. The Mexican hacienda-style architecture and price were what attracted us. My husband and I speak Spanish and we wanted a place where we could feel comfortable doing so with the staff. It was a real treat to meet and speak with Edgar and Umberto and the young woman tending bar whose name I forget but who resembles actress Salma Hayek. Perfect for those who don't want crowds, drunken parties, and all-inclusive over-indulgences. We visited in November 2006; unfortunately I see from the hotel's Web site that room rates have gone up significantly for 2007, and that the powers that be are starting up "vacation club" ownership.

  • Liked — friendliness of staff
  • Disliked — deserted location meant car rental was necessary to get to marina and other attractions
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since May 15, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d581288?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $119 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Marbella Suites en la Playa Address

Transpeninsular Highway Km 17 | Colonia Cabo Real, Cabo San Lucas 23400, Mexico