With all the great reviews about this place, I was expecting a top-quality experience for my first visit to Cabo. The hotel is lushly tropical and beautiful, located on a cliffside only feet from the ocean; however, it is old and dated and has limited in-room amenities. Amenities that were promised (free Internet, free phone, water on arrival) leave much to be desired - Internet was NEVER available in our room and unreliably spotty throughout the public premises, free phone was only available in the stuffy unair-conditioned lower lobby, and much-needed water on the day of arrival was never to be found. The free water was requested but never delivered as promised. Overall, I didn't find the service to be all that outwardly friendly or helpful - just plain mediocre.
We got an awesome last-minute rate for the place as occupancy was extremely low. Room 33 had a sucky view of the emergency walkway and the pipes that dripped throughout the night anytime someone in the numerous higher floors used water. The water system was under maintenance for several hours on the first evening of our stay, providing an additional inconvenience. The additional bed in the room is really just a futon and does not come with sheets (I guess they have to be requested?) Sleep was difficult when there were occupants above us, as you could hear their footsteps and water usage. Regarding steps, there are stairs to everything and everywhere in this hotel - if you are disabled, stay clear from the Marbella - if you are fit, you will get plenty of exercise! However, don't plan on exercising in the gym - there's no air conditioning and you won't last more than five minutes in the stuffy little room they offer.
The barside pool was heavenly when there were no kids in it (Go early in the morning or in the twilight hours for a peaceful swim). The crime-scene tape and traffic cones reminding bar patrons to not fall in was a minor visual detractor. Beach towels were generally unavailable - when found keep it and re-use it for your stay.
One of the best parts of the hotel is that it is far from the noise and distraction of the busy cities of Cabo San Lucas and San Jose Del Cabo. However this also means that you will be spending time waiting for the bus (very convenient and very cheap - 20 pesos one way) or finding a place to park in town. The buses, while old and rundown were the best value of the trip, offering plenty of great sight-seeing of the beach, the rocky landscapes, and the other resorts along the twenty-minute trip to Cabo San Lucas.
From the airport, the hotel is accessible by bus, but the dropoff point will be very difficult to find for first-time Cabo visitors as it is one half mile from the terminal! The return trip is long (nearly one hour) but is a very inexpensive and pleasant ride when the bus is not full. NOTE: If you do not book your hotel transfer ONE DAY PRIOR to your arrival in Cabo you WILL NOT be able to use shared shuttles, leaving cabs ($55 - $90) and public bus (27 pesos) as your only options!
Avoid this hotel if you have difficulty navigating steps and stairways.
Avoid rooms in the 30s. Vie...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear mr. Tuckman8:
Report response as inappropriate
Thank you very much to have taken the time to post your review of your recent stay with us. I am truly sorry we did not meet your expectations, guest comments are very important for us and I thank you again for allowing us to improve our service for our future guests.
Complimentary water is always offered upon arrival, I will certainly check this directly with our department heads involved to assure you that this unacceptable situation will not happen again.
I also apologize for the inconvenience caused by our scheduled maintenance to our water filters, we tried to minimize this by scheduling it from 12 am-2 am and by notifying all guests prior to it so that it wouldn't be noticed.
Our Hotel was built in the 1950's and we take pride in the fact that we are one of the last vintage hotels in the area that still retains the Old Mexican charm, which i think is one of our best and most recognizable assets.
We do offer Free Wi-Fi to all guests, available thru-out the property, from our lobby to the beach, but due to the fact that this is a concrete structure and to the layout, a small number of rooms will get a weaker signal inside, but as soon as you step out to the balcony the signal is strong. Just in case, we also offer free use of our guest computers, as well as free phone calls to the US and Canada from our phone room, which like the rest of the hotel, is an open air space.
Our One Bedroom Garden view Suites only have one bed, the futon is not an extra bed. However we can always set one up in the room upon request.
We set beach towels every morning on our sun loungers or in baskets by the pool for guests to take, but they are also available at our Pool Bar, were you only need to ask the person in there.
I really hope you will give us the opportunity to visit us again, and show you our excellence in service.
Please, do no hesitate to contact me directly if you like.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.