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Sheraton Hacienda del Mar Resort & Spa: Traveler Reviews


Sheraton Hacienda del Mar Resort & Spa
Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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80% Recommend
4.0 of 5 stars 262 reviews
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Mexican Architecture and Surprising Size

Sheraton Hacienda del Mar Resort & Spa

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4 of 5 stars
GnomeAwayFromHome 9 contributions
Palmetto, Florida
Sep 18, 2007 | Trip type: Couples
5/6 found this review helpful

My stay was one week after Hurrican Henriette, but there were no signs whatsoever of a previous storm. The weather was outstanding (not a cloud in the sky, not a drop of rain although it was close to being as humid as Florida).

I took the advice of other TA members and booked my transportation to the hotel through Transcabo (www.transcabo.com). It was $28 for one-way versus $50 for a cab. Once you arrive at the airport, the timeshare solicitations are outrageous. Even if you ask where the rental cars, taxis or Transcabo pick-ups are, you will be directed to a timeshare agent posing as tourist help desk. Pass go and proceed to the outside immediately.

The hotel was much much larger than we expected as half of it is a timeshare. The architecture is visually stunning as it is based on traditional Mexican buildings. At check-in, they had our wrong rate, but it was quickly fixed. After check-in, you will be directed to a timeshare desk. If you choose to participate, you will be offered a credit for food or spa, but it is not high pressure to do so.

I had an oceanfront room, but do know that there are pools and other things between you and the ocean. Our room was on the first floor and for the first time ever, there were earplugs provided by the hotel on our nightstand. I now know why being that the room above was very noisy and the waves crashing can be loud too. If you have the option, go for the second floor room if you get an oceanfront room.

The room and the entire resort are extremely clean. The restaurants are quite pricey are all of them in Cabo (one was closed for renovation preparing for the high season). Don't go expecting a cheap trip to Mexico. There are four pools and drink servers throughout. Although there is a drink of the day that offers 2-for-1, do know that my Pina Coladas cost $10.00 each after you add in a tax.

Angelina at the Concierge Desk rocks. She is knowledgeable and goes above and beyond in helping you (so be sure to tip her well).

Do know that Mexico charges a 10% tax on everything so be prepared to see it on anything you buy with a credit card. There is a National Rental Car desk at the hotel making it easy to get a car. Locationwise, the hotel is literally between San Jose del Cabo and Cabo San Lucas so it is easy to get to either. Transportation to SJDC is around $35 and CSL is $10 per person through the shuttle service.

Although the beaches are not swimable (as aren't many in Cabo), two of the best are within 2-3 miles of the hotel (Playa Chilleno and Playa Santa Maria).

Overall, the hotel is beautiful, the service is excellent, but it was a pricey trip for us. We would definitely go back to this hotel in the future, but we might try one or two others to compare. If nothing else, Cabo is an excellent place to get away, fish, dive/snorkel and party. Viva Cabo!

  • Liked — The hotel made you feel like you had enough to do without leaving the property.
  • Disliked — The room was a bit noisy (but surprisingly provided earplugs on the nightstand).
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 29, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Company Incentive Trip

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
LadyGator97 7 contributions
Lake Mary, FL
Sep 17, 2007
6/6 found this review helpful

I took a group of 30 of our top sales employees and their guests to Los Cabos from Sept 9-13, 2007. The weather was great...a bit humid but I'm from Florida so it wasn't anything new. It was the week after hurricane Henriette hit.

To start off we used AMI travel company for our group arrivals at the airport. They also transported us to our events and then took everyone back to the airport. They were very helpful with information.

I booked all our events on my own. On Monday, we did a sunset cruise through Mario at SunRider. White they took some time to get me the information on where to pay prior to our arrival, they did a GREAT job. The Sunrider was in for maintenence so my group of 30 took the Adventurer and it is made for about 130 people so we had plenty of space on our private charter. Food was average Mexican..similar to a Mexican buffet you would see in the USA. Great staff and alot of fun at the end dancing.

The next day we did Cabo Dolphins and that was an experience of a lifetime. Unfortunately it is only 30 minutes that you share with others in the water but it was so cool. Everyone really liked it. I got a deal with the group and then got a deal on the pictures so everyone could get one free from us (we paid for them) Very high tech on the whole picture thing. Great location for a private event.

We then walked over to our private snorkel/sail on Pez Gato. Again, great crew. Good sandwiches (did the American buffet..try the cucumber dressing) Nice amount of time snorkeling. Snorkeling pretty decent even though the waters aren't clear as the caribbean. Just love the catamaran. Boat was perfect for 30 people.

Went out to Cabo Wabo and Giggling Marlin after the sunset cruise and had a fun time. Taxi back to Sheraton was $40 for a van.

Our hotel was the Sheraton Hacienda Del Mar. LOVED IT! Great pools and if you do the 2 for 1 happy hours that jump from bar to bar, it's not too bad to drink. They have a swim up pool bar that has happy hour from 4-5 each day. Great nachos at the resort. Best kept secret was Girasoles on the 4th floor of one of the buildings. $15.99 all you can eat breakfast with a great view and a nice breeze.

You can't swim at this ocean but the pools are incredible so no need get sand in your bathing suit.

Food....Mixed reviews on the sushi at the sports bar, Had dinner at Pitahayas and it was very good. Prices weren't as bad as I thought. Breakfast at Tomatoes was a bit pricey. Room service was good. Had the Surf and Turf buffet for our group on the last night at Tomatoes and it was very good. $38/person.

I was very impressed how clean the place was...hotel, road to hotel and to downtown, Cabo Wabo. It was more than I expected. Got the group water at Costco. they take your USA card. Everything is in pesos so practice your dividing by approx. 10 and don't paning when 16 cases of water is $1400+ .

I highly recommend all the people above. I have received so many great compliments on my planning. Save your company money and book with each group individually before contacting the DMC for travel. Saves quite a bit and easier to work out deals. Enjoy!!!! message me if you have questions.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Bad Service

Sheraton Hacienda del Mar Resort & Spa

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1 of 5 stars
mleigh100 1 contribution
Los Angeles
Aug 29, 2007 | Trip type: Family
0/6 found this review helpful

Very poor service.Three restaurants closed.Awful smell from toilet,not corrected. Buffet breakfast no better than a cheap motel!

  • Liked — view from room
  • Disliked — smelly toilet
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Family with young children
  • Age group 65+
  • Member since August 29, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Really Great!!!

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
BizBag 10 contributions
Scottsdale, AZ
Aug 26, 2007
3/3 found this review helpful

Stayed here for 3 nights end of Aug 2007. Beautiful resort and well manicured. I had one of the best massgaes I have had although the men's locker room was a bit sparse...as many are..The staff was absolutely delightful on all levels.. We only had one brush with a "timeshare" stalker but they only hit on the couple we were with and never on us. The beds were the BEST we have ever had. We had an ocean front room on the second floor with a large private patio overlooking the negative edge pool and the beach. The food was good but not great but we never had a really great meal in Cabo, even in town. The one problem with the rooms is that with Saltillo tile in the rooms, when any high heel hits the floor above you or if anything gets dropped on the floor above, you feel like your in a sub getting "pnged" by sonar...right to your skull....But overall, a really great resort and beautiful...

  • Date of stay August 2007
  • Member since December 26, 2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Value for Your Money

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
Xylina 17 contributions
Manhattan Beach
Aug 26, 2007 | Trip type: Couples
4/4 found this review helpful

Beautiful place, multiple pools, rotating happy hour, great location, very relaxing, newer fitness machines, lush grounds, small convenience store on site, large room, etc. I booked the room through RCI for $400 total for an entire week. The fitness room is free if you are RCI/owner. If you stay as a hotel guest, you are supposedly charged a fee. You drive past two security guards so it is very safe and the hotel is located a ways off of the highway which is nice. The staff was very friendly as well. We had to call maintenance twice to come fix the tub drain in order to use the jacuzzi tub but it never was fixed correctly. This is my only complaint, and it's a minor one. Be prepared to walk a lot. My room was 3715 and it was the building highest up on the hill, but it did have a partial ocean view and an unusually large patio. Unfortunately, two restaurants were closed for remodeling while I was there, but we were able to experience some restaurants in town (which is only a few minutes away) as well as stock up our fridge with items from Costco (even closer than town).

Restaurants: If you love sushi, you MUST go to Nick San either in town or at the Palmilla shops. It was soooooo amazing. The Lobster Roll with soy wrap and ponzu was to die for. You will not be disappointed. Rolls range from $7-20. There's a full bar and sake. I wish it was here in Los Angeles so I could go back more often. Also, at the marina, Los Deseos offers delicious Mexican/Seafood with an outside patio next to the boats. Yum! In other reviews, people suggested Gardenia's Tacos and rightfully so. It is located a block away from Mc Donald's next to Varita's nightclub. The fish tacos and shrimp tacos served with multiple salsas/toppings was so good. Costs $2 max per taco, a great place for lunch. La Trattoria is across from Squid Row and has nice, large salads and wood fired pizza. Thursday at 6pm is a big fiesta at The Office in town on the beach. Edith's provides the food, and Edith's is known as one of the nicer restaurants in town (same owners). I really enjoyed Edith's but it is expensive ($40 steak entree). In San Jose, Tequila's offers great food in their back open patio as well as El Tulipan. We will definitely be going back there.

Driving: Be careful. In order to make a left turn, you must first get in the far right lane and wait for a left arrow. It's crazy. Garage parking is provided at the Paraiso Mall for $1. Park there as it is difficult to find parking. There are some one way streets that aren't clearly marked, so look at a map.

My only negative experience was when a police officer made me pay her in order to not write me a ticket (I almost turned down a one way street but didn't actually do so and she was standing right there). She originally wanted $60 but I only gave her $20. Once I parked my car, I saw her down the street pulling over a truck for the same thing-this street is after Squid Row just before the market.

Activities: Taking the boat to Lover's Beach as well as jetskiing was so much fun. Swimming with the dolphins is not worth the money! I did it in Puerto Vallarta and it was much better. In cabo, they don't allow pictures because they want you to purchase theirs for $17 and it costs $165 to swim with them. They have too many groups of people in the pool at one time. For surfing, there's a short drive to Zipper's, Acapulquito, the Rock, and Middles. They are all very close together and if you pull in to 7Seas Restaurant, you can surf/shower/eat/rent boards there. My husband was amazed at the selection of rental boards available. There are approximately 100 to choose from, all shapes and lengths, and it costs $28 for 2 hours, or $38 for all day. Beats having to pay the extra luggage fee with your airline to bring your own board down.

I would definitely go back to the Sheraton Hacienda del Mar-it is a gorgeous resort with great amenities.

  • Liked — The immaculate grounds
  • Disliked — 2 restaurants on site closed for remodeling
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 19, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sheraton Hacienda del Mar Resort & Spa Also Known As

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico