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“Fantastic Hotel - great service, food & views” 5 of 5 stars
Review of Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
4.0 of 5 Resort   |   Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico   |  
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Ranked #21 of 69 Hotels in Cabo San Lucas
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Boston, MA
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“Fantastic Hotel - great service, food & views”
5 of 5 stars Reviewed March 1, 2010

My husband & I spent 5 nights in late Sept 09 at the Sheraton Hacienda del Mar. We are well traveled throughout the US, Europe, Caribbean and South Pacific and this was one of the best vacations we have ever had. It was clearly off-season, a few weeks before high season kicked in with the fishing tournament, so it was very quiet at the hotel and in town. My only complaint is the way the hotel handled our upgrade, but everything else was great. The service at the hotel was top-notch, not one complaint. Everyone was very friendly.
We had an oceanfront room with a king bed. The only difference between Ocean Front and Ocean view is the OV may have some obstruction – not a total 180 degree view but still great. We went with Ocean Front because we wanted a king bed, and they supposedly only had doubles available at that time in Ocean View.
There are several pools on the property, 3 of them along the ocean, so you have great views when sitting by or swimming in the pool. One is an infinity pool.
There is free internet available in the lobby - they offer both connections as well as computers.
The food was very good at all the restaurants, and not that unreasonable for a hotel.
Upon check-in we did get roped into agreeing to go on their timeshare tour – I’m not even sure how it happened – but it actually turned out to be beneficial because of all the incentives they give you. It was worth it, but only if you take advantage of all the bonuses you get. We agreed to do it at 8am the next day, it takes about 90 minutes or so, but we were just chatting a lot with the rep we were assigned as he was from the same hometown as my husband, he was a retiree from California, so we were closer to 2 hours, but you could definitely keep it shorter. For our time, they fed us breakfast, gave us the cash ($45) for the taxi back to the airport, $100 gift certificate for Pitahayas (their fine dining restaurant), $100 gift certificate for the spa, VIP discount card that gave 25% of Pitahayas, 30% off Spa and 15% off Girasoles (their local cuisine), and unlimited discounts on activities, which were great savings. We knew we wanted to do an ATV tour and Snorkeling tour so I had researched companies/prices before we left. I’m glad I didn’t pre-book, because we saved a bundle after the timeshare tour. For instance, the ATV tour should have been $90 for a double. We paid $40 (+10 insurance & $6 park fee + tip, which everyone has to pay) – so we saved $50 plus they pick you up at the hotel, so no taxi fee. The snorkel trip should have been $49 each, but we only paid $15 each – saving $68. We were going to do the dolphin excursion, which listed for $99, but with the discount would have only been $70, but we just ran out of time. They have all activities available: fishing, sailing, diving, etc. When you are getting your activity vouchers, just avoid getting roped in with another pitch from one of the girls there, they try to get you to visit some activity center just say no thanks – that is very sketchy. We figured we saved about $350 + breakfast, which was well worth the 2 hours of our time, and you could always try to haggle for more.
We ate several times at Tomatoes and Girasoles. Both very good. The shrimp quesadilla at Tomatoes is excellent! They offer a limited breakfast buffet for $15 which includes fruits, toast, eggs/omelets, bacon, juice and coffee. It was the best deal on the menu – plenty of food. At Girasoles, ask for the Mexican Coffee for desert. It is not on the menu, and they won’t do it when they are busy, but they do a little show for you in making it and its yummy. They also offer breakfast – and is a good deal – for $15 it includes a mimosa or Bloody Mary. We also really enjoyed Pitahayas. The food was fantastic, as was the view. It is expensive, but after our $100 gift card, dinner only cost us $50, so see what I mean – take the timeshare tour. We had lunch and drinks twice with pool service (from Sirenas), which was also good. Unfortunately Delfines & de Cortez were closed for the off season while we were there, so I have no advice on those. The Sheraton has a shuttle which runs every 90 minutes to downtown for $10 r/t per person. It’s a good deal and very reliable, cheaper than a taxi. It drops off at the mall, which is in the middle of everything. We used it several times.

In Cabo, we ate at Cabo Wabo (strong margaritas!, good tacos), Desperados (great ribs!) and Jack’s. We had wanted to try Felix’s (for the salsas) but they were closed. Cabo is not cheap like other places in Mexico, expect to pay the same as if you were dining in the US.

Do the ATV tour at Migrino Beach with Amigos (www.amigosactivities.com) it was fantastic, one of the most fun things I’ve ever done. We went on the catamaran/snorkel cruise with La Princesa. The crew was really nice and accommodating. They take you past Lands End to see the arch and sea lion colony, though we didn’t get as close to the sea lions as I had hoped as there was a lot of boat traffic that day. Then you head to Santa Maria bay. The snorkeling was not very good. We had a storm come thru the day before so the visibility was a little murky and there didn’t seem to be a lot variety in the fish. Also, there were about 6 other catamaran tours in the bay, but I think that is really all that was available unless you take the trip up to Palumbo, which is a couple of hours away. After snorkeling the serve you some sandwiches, chips, salsa & guacamole. All along there are sodas, waters & beers available and they always make sure you have a drink in your hand if you want it. We had a mix of people on the boat. There was a family with 2 small girls, several honeymoon couples, ourselves (we are 40) and an older (60?) couple, so it is welcoming for everyone. The trip was very smooth and beautiful, I’m not the most comfortable on boats but it was fine. Again, for $15 each, it was well worth it. I may have been disappointed in the actual snorkel if I had paid $49 each. I had a friend who did the sunset cruise and that was extremely pleased with that, so if you just want to get out to see the arch, maybe take the sunset cruise and skip the snorkel. Also, because of the current, you can’t swim in the ocean right off the beach, so with the snorkel we were able to, so that was nice – the water was so warm and the color is spectacular.

Everyone takes US dollars, but be careful on the conversion, stores in town will sometimes screw you. Do the math in your head and give them as close to it as possible, otherwise they ask for more and most likely pocket it. If you have pesos, that would be best.

Most importantly - make your transportation arrangements before you travel – that is a must. We had read about the timeshare sharks at the airport so we knew to keep our eyes focused on the door. Once you get thru customs and claim your luggage, do not speak or make eye contact with anyone until you are outside and you see a sign for your specific transportation company. Do not let the vulchers inside distract you, they will say anything to get you – just keep walking. They try to trick you, asking for your paperwork so that you stop. Remember, don’t talk to anyone until you are outside. We arranged a shared van shuttle thru CaboSanLucastours.net. It was $12.50 each for the 1-way to the Sheraton ($25 total). They are very nice and easy to deal with. There are constantly changing issues with taxis in the area and at that time transportation companies could only drop off at the Sheraton – not pick up, you needed to take a taxi back to the airport, which was $45 for the two of us.

A great trip and highly recommend the Sheraton Hacienda del Mar.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
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English first
Scranton, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2010

Beautiful hotel the rooms were awesome views of the ocean were great would def return to this hotel

Stayed October 2009, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 26, 2010

Problems from start to finish. Arrived at night, impossible to see exit from highway coming from airport...drove right past into Cabo. Internet in the room stopped working, so we had to change rooms; they wanted so badly to move us to a room at the same price tier, they actually asked us to wait while they fixed a toilet leak in the new room (while there were plenty of better rooms available immmediately). Worst problem: security latch on our door was so loose, it actually swung back when we closed (or tried to open) the door. We returned from dinner, couldn't get in, and thought someone had broken into the room, major scare. Had to storm the lobby *three* times before security and maintenance were dispatched to the room. Many minor issues as well. $9 for a cotton bandanna? $30 for a bottle of generic sunscreen?? Beyond greedy. No male attendents in the spa. Most pathetic shrimp cocktail in the world, clearly made with ketchup. Four stars my a**.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Pasadena,CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2010

This hotel is amazing. The restaurants are some of the best food I have had in Cabo (I go every few months) and the staff is great. I left my Tiffanys jewelry once in my room after checkout and went back later and they had it waiting for me. It is on the water and the pool is amazing, This is not like a US Sheraton but one star above I think. You should definately stay here

Stayed March 2009, traveled on business
Was this review helpful? Yes 2
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Vancouver
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 16, 2010

We stayed for 8 days, tried the Tomatoes restaurant for their wonderful BBQ dinner, ate at the Girasoles for their famous Mexican Breakfast. Perfect beach area, nice pools. Room service needs minor improvement, no coffee for the in-room coffee machine for 3 days in a row, they missed cleaning our room once and after they cleaned it, they forgot to replaced the dirty coffee mugs and empty our garbage. Other than that, it was perfect.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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Grand Rapids, MI
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2010

We stayed in the el cheapo room and it was the most goregous place we have ever stayed! The grounds were lovely, many pools to choose from...Some busy, others quiet. The fitness center had was adequate for a week of "vacation" workouts. It was spread out, but the walks were so very nice I didn't mind. We were there with a large group for a wedding and it was just devine. We have plans to go back!

Stayed October 2007, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
104 reviews 104 reviews
36 hotel reviews
Reviews in 49 cities Reviews in 49 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed February 10, 2010

The Sheraton resort is on 28 sprawling acres set back from the main road in a secluded area with a few other resorts. It feels a world away from the rest of cabo and that's a good thing. We went in January. The hotel didn't seem that crowded but I think the timeshare villas were busy. Lots of the 50+ crowd vacationing or families with kids under 3. Hotel has a mexican feel to it which I liked, and has meandering stone pathways all throughout the resort and around the villa buildings. We just spent evenings walking around the resort.

Rooms: We had an upgrade to an Ocean Front Suite. All the rooms have tile floor which i had heard can be noisy but we had no problem. Bathroom was spacious and bed super comfy. Our wrap around balcony was great to sit outside and see the ocean. The furniture was on the older side in terms of decor, but went w/ the look of the hotel.

Grounds/Pool: 3 or 4 pools. Some of them warmer than others. A few were freezing and too cold to go in. They should heat them in the winter time as it was breezy. The beach chairs need replacing as the cushions were old,but they provided towels to cover them. We had no problem getting a good spot everyday and we are NOT chair holders. Some folks reserve their chairs at 6:30 am (we saw them from our balcony) and then don't come back until noon. The hotel staff doesn't monitor this, and they should.

Gym/Spa: I didn't use either but checked out both. Gym is huge with state of the art equipment. Spa looked like it had amazing treatments and Tues and Wed were 50% days. I just never got around to going.

Service: Restaurant service was excellent. Never waited long for anything, very attentive. We used concierge a bit and found them helpful with no problems. There is the Link in the lobby and everyone has 30 minutes of free internet per day which is nice. Plus free coffee in teh morning by one of the restaurants.

Restaurants: The few we tried we liked. Felt the prices were reasonable and the food good.

Beach: Beach is beautiful to walk on, and very wide. Water is too dangerous to swim in. There is a great breeze when laying out, you don't even feel hot.

Getting around Cabo: We used Taxi's to get around which is expensive, but we didn't feel comfortable driving. And after parking downtown and the car cost it really didn't pay. The hotel has a shuttle service to downtown for $10 per person roundtrip, but some times it's full and if you have more than 2 people in your part a taxi is cheaper.

Cabo Tip: If coming from the states exchange money ahead of time and DO EVERYTHING IN PESO's. The taxi drivers will screw you. It's 200 peso's from the Sheraton to town by taxi which equated to $15.50 US when we were there. But the drivers say "$20" when you ask how much, essentially give themselves a tip on top of a tip. Many of the local places don't put prices on the merchandise and quote you in US dollars, which means they make a killing on the exchange rate.

Downtown: Downtown Cabo San Lucas has great restuarants and shopping, but the locals sort of hit you up to buy stuff which gets annoying. San Jose Del Cabo has beautiful art galleries and jewelry shops, and also has good restaurants.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cabo San Lucas
#11 Top resorts Hotel in Cabo San Lucas
#15 Luxury Hotel in Cabo San Lucas
#16 Romantic Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#18 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos 4*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Hacienda del Mar Resort & Spa, Los Cabos captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
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Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Hacienda Del Mar Golf & Spa Resort Los Cabos Cabo San Lucas

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