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Sheraton Hacienda del Mar Resort & Spa: Traveler Reviews


Sheraton Hacienda del Mar Resort & Spa
Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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Traveler Reviews

80% Recommend
4.0 of 5 stars 262 reviews
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Very Beautiful and Relaxing

Sheraton Hacienda del Mar Resort & Spa

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4 of 5 stars
itching2travel 16 contributions
San Jose, California
Jun 3, 2006
28/28 found this review helpful

I stayed at the Hacienda del Mar for 3 days/2 nights at the beginning of June 2006. I had a suite with 2 queen beds (extremely comfortable with very nice pillows and linens), 2 bathrooms, 2 balconies (one that was very large where I could sun bathe), a kitchen, living room and in-room-jacuzzi. I paid $553 USD per night, and it was worth every penny. The property is extremely beautiful with many fountains, and they take excellent care of the landscape. The pools all overlook the ocean, and the resort is located on a private beach. I loved that you could take a long stroll on the beach without all these other hotels around.

The service was excellent. I ordered room service twice, and both times, I received very speedy service. The front desk staff were extremely helpful and very courteous. The concierge also went out of their way to arrange for my transportation to the airport. While I was snapping pictures on my camera of the beautiful property on several occassions, the bell desk staff quickly offered to take pictures so I could be in the photos. I didn't have a single negative experience there.

Here are some of my other experiences there with the spa and restaurants:

Spa:
I had a 50 minute deep tissue massage. If your treatment is after 5 p.m., they take 20% off. The spa stays open until 11 p.m., and there is nothing better than having a spa treatment then having a few cocktails and heading to bed! The masseuse was very good...one of the best massages I've ever had. The spa is clean and very quiet.

Totamoes Restaurant:
This is a casual restaurant that serves breakfast, lunch and dinner. I went there for dinner and lunch. The food is not poor but not excellent. It's a great place for casual, okay food. The cocktails are great here.

Pitahayas Restaurant:
This is the resort's signature restaurant, serving lots of seafood. The menu is pan-Asian and is pricey ($30 plus per entree). I had the blackened mahi-mahi with mango-papaya relsih, which was very good. My friend had the mahi-mahi with garlic butter, which she raved about. My other friend had the trio of lobster tail, salmon with wasabi butter and prawns. She also said it was excellent. So, the food is very good, but the cocktails are pretty bad. I ordered a strawberry daiquiri, and it looked and tasted like a 7-11 cherry slurpy with a dash of alchohol. My friends had a lemondrop and said it was very sour. Order the food and go to one of their other bars for drinks.

Business Center:
The young male who works there went out of his way to help me send an important email and didn't even want to charge me for internet use.

Helpful Hints:
* Don't forget to tell them about taking 20% off your spa treatment if your reservation is after 5 p.m. Go a little early and enjoy the steam room or sauna.
* Ask for a room away from the front of the hotel. It's a beautiful view overlooking the fountain, but not too far from that is a large area where loud humming noises come from. I think it's how they air condition the whole place...anyway, it's loud and hums all day, all night. You can barely hear it if you close your door, though. Ask for a room facing the beach, away from the front. They have better views anyway.
* Make your arrangements for transportation from the airport to hotel before you get there. It's $15 per person each way. My friends and I used TransCabo. It takes about 30-40 minutes in either direction. If the hotel concierge asks if you want to "share" a taxi, take it only if it suits your timing. I thought it would be cheaper to share, so I left the hotel 3.5 hours before my flight and ended up paying the same amount.
* As soon as you pass through the Mexican customs, take your bags and go straight to your taxi or shuttle. Otherwise, you're hounded by sales people trying to get you to buy timeshares. Same at the hotel...after you check in, go straight to your room, otherwise they direct you to a table where they try to act like they are showing you map of activities and the local area when all they are doing is trying to build up to selling you a timeshare.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since June 03, 2006
  • I recommend this hotel for An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved Cabo and this hotel!

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
A TripAdvisor Member
Washington, DC
May 22, 2006
13/14 found this review helpful

After reading reviews on here I was a little worried - but was quickly turned around upon our arrival! We had no problem checking in and they even upgraded us to the honeymoon suite! We were on the fifth floor with a jacuzzi outside overlooking the pool, golf course and the ocean! The views were incredible. This hotel was immaculate and all of the staff was more then willing to help. The other great thing about this hotel is it's location! We were only about 5-10 mins from downtown. Right in the middle of Cabo del Sol. I could not imagine staying further up.
The pools did get busy but there was always a chair somewhere to sit. I highly reccommend finding the happy hours! Each pool or bar has them at different times during the day. It can save you in the long run. As for Cabo being expensive....NO WAY! Yes, the hotel can be pricey but if you head down to the marina there is food that can be found at all prices! We had a surf and turf and an excellent restaurant called Alexander's on the marina for only $24 a person!!! The food at this restaurant was incredible!
We are definately going to head back to Cabo and would stay at this hotel time and time again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2006
  • Member since May 22, 2006
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Really, really loved this place

Sheraton Hacienda del Mar Resort & Spa

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4 of 5 stars
A TripAdvisor Member
Denver, CO
May 14, 2006
11/12 found this review helpful

Before visiting we had read plenty of comments about expensive food, expensive drinks, etc., and my advice is, well, "get over it!"....We were very satisfied with our choice and will be returning again next year. May is a great time to go...avoid spring break mania earlier in the year and hurricane season in the summer months. Temps in the 90's and literally not a cloud in sight the entire time we were there! This is a very nice resort with immaculate grounds, uber-friendly and attentive staff, and numerous options for relaxation, swimming, eating and the like. We're in our early 40's and have two children, ages 3 and 6, and this place could not have been better for our needs and desires for a quick get-away vacation to Mexico. We've stayed at nice hotels in Cancun, Puerto V, Ixtapa, and other places in Cabo and this place is head and shoulders above them all. De Cortez restaurant is highly recommended for an easy and casual-to-dressed-up surf and turf dinner. Their sea bass and red snapper dishers were impeccable and their desserts were good as well. Even had a little jazz duo for some listening enjoyment to accompany the pounding surf literally yards from the outdoor patio. Tomatoes restaurant is an easy stop for breakfast, lunch or a casual dinnner although the food selection is average and overpriced. Would highly recommend the Mediterraneo (sp?) restaurant on the south west side of the development near the suites for a great dinner at a reasonable price. The staff there were easily the most accommodating and entertaining of all the restaurants and the food was outstanding at what seemed to be lower prices than the other restaurants, with the exception of Pitahayas. The views are incredible also as the restaurant is located on the fourth floor with views of the Sea of Cortez to the south and west. Check this place out - you will not be disappointed. We plan to come back next year at the same time.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2006
  • Member since May 14, 2006
  • I recommend this hotel for An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beautiful and affordable!

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
A TripAdvisor Member
Chicago, IL
May 8, 2006
19/20 found this review helpful

My boyfriend and I just got back last night and felt compelled to review (or avoid work). We spent the last week at Hacienda and really enjoyed our stay. We were traveling with a tight budget so we were smart about how we spent it. We went to CCC the first day on the public bus and spent $ on booze and food staples since our unit had a great kitchen! We made breakfasts in the room, had cocktail hour everywhere (you can bring your own drinks everywhere public---beach, pool, grounds), enjoyed town as much as the resort. My advice is to take the hotel shuttle as it is $5 each way and runs every hour and a half. Taking the public bus is easy and cheap (but you have to walk from the highway, @ 3/4 mile). The taxis are $20 and perfect for a flexible schedule or late nighters (shuttle stops at 9:30 in town). The hotel is expensive for their services but the included aspects are thoughtful (great rooms, beds, appliances --even a juicer and a blender!!!!, large fresh pool and room towls each day, and pretty much amazing views from everywhere). The staff was friendly and accomodating. I got sick and they sent a nurse to examine me as well as comp'ed our breakfast the next day.
I highly suggest eating in town as the food was great! Walk around a bit and try avoiding the obvious restaurants on the marina. There are great restaurants across the way from the mall (where the shuttle drops you off): Mariscos Mazatlan, the Hangout Cafe (if you craze pizza in their wood-burning oven), Crazy Lobster and all the others around there whose names escape me. You can get a great dinner with app's, drinks and 2 entrees for under $50.
We enjoyed the happy hour specials at the resort bars (strong drinks!) as well as some of the restaurants. You pay the premium for not having to leave (which could cost upwards of $40/rt) to eat dinner so factor that into the price and they won't seem as ridiculous. The sushi bar is some of the best I've had!
I hope this helps. I'd be happy to answer any questions that might help your visit. I'll add photos in a few days.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2006
  • Member since May 08, 2006
  • I recommend this hotel for Young singles, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Go & Relax!

Sheraton Hacienda del Mar Resort & Spa

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4 of 5 stars
ChicagoLRR 2 contributions
Chicago
Apr 22, 2006
12/13 found this review helpful

Great hotel – relaxing, nicely laid out, great pools, beautiful beach, NO timeshare pitches! Food is expensive, but my sense is that’s true at all the high-end resorts. Food in town at 3+ star restaurants is the same. As other reviewers have said, food in only mediocre here. One knock is how inconvenient they make it to play tennis. They have a relationship with the adjoining development, Cabo del Sol and four isolated courts at the entrance of the resort (not walkable and no water, telephone, etc.). Bacically, playing tennis here is a huge hassle. Also, definitely rent a car if you plan to leave the resort more than once or twice.

Quick Takes: San Jose is more enjoyable than San Lucas which is honky-tonk land – the modern mall and cruise ships ruin the town). Great art shops in San Jose (Habaneros). Best meal was at Los Adobes in Todos Santos (other than that not much; unspoiled Pacific was great ---- developers will be there soon!). Best bar/restaurant: Latitude 22+ (tough to find but fun). Whoever called Cabo “Mexico Light” hit it on the head.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2006
  • Member since April 07, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $257 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sheraton Hacienda del Mar Resort & Spa Also Known As

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico