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Sheraton Hacienda del Mar Resort & Spa: Traveler Reviews


Sheraton Hacienda del Mar Resort & Spa
Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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80% Recommend
4.0 of 5 stars 262 reviews
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Would definitely return again

Sheraton Hacienda del Mar Resort & Spa

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4 of 5 stars
alteredcookie 4 contributions
Houston, Texas
Sep 12, 2005
13/13 found this review helpful

The Sheraton was a nice change from some of the other resorts we stayed in the past in Mexico. We stayed at one of the Riu resorts last year, and this was considerably better.

From the time we checked in, the staff was always polite and responsive. We did get the timeshare pitch as soon as we arrived, but it really wasn't too bad. We decided to attend their presentation as we received a free breakfast and a $100 certificate to dine in one of their restaurants. Considering how overpriced everything is at the resort (not exclusive to the Sheraton), we went ahead with it. They tell you it will take about 75 minutes, but be prepared to spend about 3 - 4 hours. It was nice as we saw the rest of the resort, and got some good information out of our "timeshare tour guide" on some things to do while we were in Cabo. At the end, we just told them no and picked up our gifts. There wasn't any additional pressure after this point.

One negative was that a couple of the rooms for our party had some air conditioning issues. We had to call them twice to come fix the air in our room, and the other party had to call three times. They did eventually show up to fix the problem.

The food was pretty decent. It was overpriced, but good. If you plan to drink a lot, I would certainly recommend you do it outside of the resort. A virgin Pina Colada cost about $8. Sodas are around $4. We went to the Jungle Bar in downtown Cabo and got 2 for 1 Pina Colada's for $3.

The pools were fantastic. We were traveling with our 2 year old daughter, and she had a wonderful time in their children’s pool. The nice thing was that the children’s pool was attached to the adult pool. This way we could stay near her, and still enjoy the water as well. There were also plenty of waiters around the area if you wanted to order some drinks.

For the golfers, we did have a chance to play the resort ocean course. All I can say is that it was UNBELIEVABLE! I don't play much, but I've never seen anything like this. Hole 17 was fantastic as you hit the ball over the surf. Of course, you pay a considerable amount of money to play this course. Green fees are around $200, but it's certainly something to see. Also, the free taco's after the front nine is a nice touch. But I guess after the green fee, they can afford to give out free tacos! Also, the prices in the pro shop are in USD, not pesos. Something to remember as most of the golf shirts are in the $180 - $200 range. One of the members in our party found this out the hard way when he attempted to purchase one. After a little embarrassment, the shirt went back to the rack. The best deal is the driving range. $10 for an hour, and they provide the clubs for free. They also provide a cooler full of ice cold water.

I would certainly recommend this hotel for anyone staying in Cabo. Just pack a suitcase full of food so you don't have to pay the hotel's inflated prices!

  • Date of stay September 2005
  • Member since September 12, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $255 (year-round)
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Right location - Wrong Hotel

Sheraton Hacienda del Mar Resort & Spa

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2 of 5 stars
A TripAdvisor Member
New York, NY
Sep 11, 2005
9/9 found this review helpful

First, my family and I travel frequently. We've been all over the world and have stayed in a wide variety of accomodations, from the most posh to average hotels. The Sheraton Hacienda del Mar is at the bottom of our list.

My family and I spent 8 days at the Sheraton Hacienda Del Mar and would NOT recommend this hotel. First, upon arrival, you are given a sales pitch for the timeshares. Having absolutely no interest and a full day of travel I found myself in the wrong state of mind for vacation - not what a hotel should do. Shame on you Sheraton. Next problem was the renovation of a bar between the 2 main pools. From 9am to 6pm there were jackhammers, drills, hammering etc.. I live in NYC, don't really need this on vacation. When I made the reservation nobody said there would be renovations and there was no notice on the website either - shame on again Sheraton. Finally, needed hotel maintenance staff in our rooms 3 times during our stay to repair toilets and tubs. My advice to this hotel is to shut it down for a few weeks to do necessary repairs.

On the plus side, the hotel staff was very nice and the location and setting quite beautiful.

We ate at all the restaurants and found them avaergae and overpriced - my recommendation is to go to San Jose Del Cabo for dinner - The food is superior.

We would definately come back to Cabo, we just would NEVER stay at this hotel again.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay August 2005
  • Member since September 11, 2005
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We will try other places before returning here

Sheraton Hacienda del Mar Resort & Spa

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2 of 5 stars
A TripAdvisor Member
Denver, CO
Sep 11, 2005
9/11 found this review helpful

This was the first tropical vacation for my husband and I. We had a relaxing, but not perfect holiday. The grounds, ocean/beach and location of this resort were beautiful. Our room was nice, the porch with ocean view a plus, all the pools were lovely, the staff were accomidating and friendly. However, our biggest gripe was cost of food and beverages the LACK OF COMPLIMENTARY transportation to and from Cabo, San Jose, or the airport from the resort. Considering the prices at the Sheraton, charging $10.00 a person round trip (for every ride!) to only Cabo was irritating. While the retaurants and drinks at the resport were good, they were pricy. Therefore, getting to Cabo for entertainment, (and a little change in atmosphere) or San Jose for activities, (and purchasing groceries and beverages) or even back to the airport became a source of stress and inconvience. Also, the shuttle only leaves and picks-up every 1.5 hours, and leaves for the last time from Cabo at 9:30. So enjoying a late dinner and some margaritas after 10 will require an even pricier taxi back. We will investigate other resorts before returning to the Sheraton. Its inconviences and the cost of available food and drink have caused us to look elsewhere for our next vacation.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay September 2005
  • Member since September 11, 2005
  • I recommend this hotel for An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Most Beautiful Place Ever

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
A TripAdvisor Member
Livingston, Texas
Sep 7, 2005
5/5 found this review helpful

We just returned from a wedding at the Sheraton in Cabo. Our experience was very pleasing. The hotel & its grounds are a paradise in the middle of a desert. The people were very friendly, maids, gardners, & wait staff. We did not do the time share presentation. We know better, they are very aggressive anywhere you go. The room was clean & very nice. We had a deluxe oceanview. It partially viewed the ocean & the golfcourse. It was very quiet & away from all of the activity at oceanfront & had it's own pool outside our building. We ate at Tomatoe's often. Pricey. but offered a good variety & was very, very, good. We also ate at St Cortez. Very very very pricey, but good as well. The beach was gorgeous, but we chose not to swim, it looked too dangerous, but there are plenty of pools. We took many walks on the beach day & night. The taxi's are $5.00 us dollars per person one way. Not too bad unless you go into town often. We only went into town twice. We enjoyed staying in the calm setting of the hotel. You will enjoy your stay if you come with the knowledge it is expensive coming to Cabo. You will pay alot of money for anything at such a top shelf resort. We don't usually do trips like this, but the wedding brought us here & we loved every moment we were here. Our daughters, 11 & 16 also enjoyed the hotel very much. If we are able to one day we would like to visit the Sheraton again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2005
  • Member since September 07, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $255 (year-round)
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Loved the Grounds, Architecture

Sheraton Hacienda del Mar Resort & Spa

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2 of 5 stars
A TripAdvisor Member
California
Aug 7, 2005
6/8 found this review helpful

We just returned from a 8 day stay at Sheraton Hacienda Del Mar Resort with our two daughters. I loved the architecture and the manicured grounds. We have all travelled the world, but have never encountered a time-share registration-deal forced down-your-throat which we found ourselves involved in right after our arrival. I did not even know what hit us! The lady was a great salesperson in the lobby. Anyway we were not able to check into our room which was supposedly being cleaned until after 3:00 pm (check-in-time) and were referred to the Tomato Restaurant, I heard later from most other guests they had encountered the same scenario. Makes you wonder. Anyways my husband did not like the food at any of the restaurants at this resort other than Pitaya's, which was great. The restaurants are all way overpriced, also in town, $2,000 for food alone was not enough for the four of us for our 8 day stay! Three of us got sick halfway into our stay with the stomach flu, I needed a Dr. because I fainted from god knows what. He thought it was not the food we had at a certain restaurant in town the day before, not sure what caused it, but I did hear other people talk at the pool about the same symptoms. If I went to Cabo again, I would certainly stay in a room with a kitchenette and at least be able to prepare a bowl of oatmeal with some fruits for breakfast. Thank you. The store at the restort was not open due to construction. But we all got a lovely tan and did have a good time despite all the little handicaps. Would I return, I'd have to really think about that one....

  • Date of stay July 2005
  • Member since August 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sheraton Hacienda del Mar Resort & Spa Also Known As

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico