My first impression of the Sheraton Hacienda del Mar was that it was a beautiful hotel. Very impressive throughout the site. It was clean, the pool systems were great and the rooms were definitely a four-star quality. But once I got beyond the glossy surface I saw that it wasn't as nice as it should be.

The meals were very hit-and-miss. We would have one good one and three bad ones, but the restaurant that seemed to have the best odds was Garisoles (sp??). The rest were poor at best. And the service was generally slow and it felt like no matter how often I heard "no problem" I knew that would mean whatever I wanted wouldn't get done. I went to the concierge about something three times. It never was taken care of no matter how often they said it would be. And when we checked out we had a problem with our billing that we had been told would be "no problem" the night before.

The topper was that my wife and I both had money taken from our room on our last day. There was only a two hour window when it could have happened, and that was when the cleaning boy was in there. It was the last straw in a five day stay that was mostly good, but the bad spots were glaring.

My wife and I were just married and flew to Los Cabos for our honeymoon April 18- 22nd. The flight there was great however this ended up becoming our first complaint. Check in at the Sharaton Hacienda del Mar was at 3pm and we got there at 12:30pm. We got our bags checked, however we could not do anything until our room was ready. The people at the desk kept telling us to check back at 2:30, then 2:45, then 3:00... then it became 3:20 and they finally told us our room was available but the maid was still cleaning the bathroom. We were furious and complained profusely and they never gave us a room-upgrade or free meal to compensate...

Almost everything after that at the resort was amazing. The pools are awesome, the rooms are very nice, the food at all the restaurants are very very good (and everything tasted very natural and healthy by the way– unlike most of the greasy fast food we are used to in America).

We enjoyed everyday there and met a ton of very nice people and other couples. The staff at the resort is extremely nice too.

We ventured into downtown Cabo a few times. Its beautiful, right off the harbor- reminding me a lot of the inner harbor of Baltimore, MD. A tip: always share a cab with others (if possible) into and leaving town because the taxi's there are very expensive. You can take a shuttle from the resort also into town, but it stops running around 9pm.

I definitely recommed this trip and actually cannot wait to go back. It is incredibly beautiful there and this trip was one of the most fun I have ever had.

My husband and I along with two other couples visited Los Cabos a few weeks ago. While planning our vacation, we unanimously chose the Sheraton Hacienda del Mar Resort and Spa. The pictures on the internet were beautiful and liked the fact it had a wide variety of choices for restaurants. The pictures fell short in describing the hotel. We all thought the hotel was amazing, the view was wonderful and the rooms were extremely nice. The Sheraton is definitely a luxurious five star hotel. Unfortunately the service is very poor. I had never experienced such racism and was extremely disappointed at the Sheraton staff. We were always kept waiting at the restaurants and at the pool. Our first bad experience was at “Los Tomates Restaurant” for breakfast. We were kept waiting for about 30 minutes until we complained to the host and we still had to wait an additional 10 minutes to get our food. In the 30 minutes we waited for our food, the waiter never came to check on us nor to let us know the status of our order. He did not ask if we needed refills on our beverages unless we called him. We did notice that the staff was extremely attentive to those who were “WHITE” or at least appeared to be of white race. We were always questioned about our room number when charging items to the room or when getting towels. They made sure to double check to see if that was a valid room number. This made us feel very unwelcome. One comment from the bar tender at one of the Sheraton's restaurant was that most of the staff does feel that those that are of white race leave bigger tips and therefore get the best service. We feel we paid too much for the service we received. I did write a letter to the Sheraton right after our trip and until this date I have never heard back from them.

Just got back yesterday and can't wait to return!!!! All I know that Mexico is good for the soul and The Sheraton didn't let me down. All the food I had at the restaurants and roomservice was great! Lunch and drinks at the pool everyday were pricy, but you have to remember you are at a resort. Didn't do the time share thing, but I heard you got great discounts. The hotel is noisy and if you wan't to sleep in, forget it!! But grounds were beautiful, staff was very helpful, room was great(paid for a garden view but got and ocean view) especially the jacuzzi. One piece of advice, transportation to and from airport by Cabo Express got messed up-use the taxi service-it is more expensive but you will get to the airport in time to clear customs and catch your flight home (almost missed mine)!!!!