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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
4.0 of 5 Resort   |   Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico   |  
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Ranked #21 of 69 Hotels in Cabo San Lucas
Certificate of Excellence
Cleveland, Ohio
2 reviews
3 helpful votes 3 helpful votes
“Excellent stay”
4 of 5 stars Reviewed July 29, 2014

We had a great time at the Sheraton at Hacienda del Mar. Hacienda del Mar is a large complex that comprises both the vacation club / time shares (about 2/3 of the rooms) and the Sheraton (1/3 of the rooms). Our room was a standard room which was very nice. They brought 2 free bottles of water each day (sometimes 2x per day) and left chocolates in the afternoon.

Many people have written about how beautiful the property is. We had no problem with bar / pool service or the shuttles being on time. Everything was very easy and the staff was overall very helpful.

The only reason I'm giving this 4 stars is that the food is fairly expensive. However, its not too bad if you take advantage of the cheaper options. For brunch, always go to Girasoles which provides all you can eat with free mimosas for $17.50. The other breakfast restaurants were more expensive. For a cheap dinner, grab a bite at the sports bar and play pool or ping pong. Drinks were also expensive, but stick to beers or the happy hour drinks during the 2 for 1 happy hour.

For partiers, I wouldn't stay here as its outside of town and there arent late night options nearby. Excellent place for couples, families and friends.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review, July 30, 2014
Thank you for taking the time to share your experience with us at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you enjoyed the property, as well as the many amenities we offer, including the pool and bar. Here at the Sheraton we strive to deliver an experience that exceeds all of our guests' expectations. Thank you for choosing the Sheraton, Los Cabos. We look forward to your next stay with us.
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1,171 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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English first
los angeles
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 27, 2014

We don't necessarily think of staying at Sheratons when we travel but the price was right and the reviews were good for our July trip.

First, the hotel and the villas next door is huge. The property is a community which is good because you have a variety of pools and can usually find chairs without a problem. There are also a number of restaurants and plenty of staff to assist. The staff are usually very helpful, but strangely the front desk staff was difficult. I had a 10 minute conversation, practically an argument, with the concierge about why I was charged for a phone call that the desk itself placed when I wanted to play golf on property. I had called down for them to help and they transferred me, then charged me for the phone call -- until I questioned it. I've never experienced that before.

Second, and this is about Cabo in general, do not go in July or August unless you want to sweat the entire time and spent hours a day in AC. It was 99 degrees one day with nearly the same humidity. Everyone there will tell you that this isn't the best time of year to visit (a reason why the rates were so good) so think twice. It's also a time of year that areas of the hotel including the kids pool were under repair. The last 2 days were very nice, but our first 4 were really difficult.

We liked that the room had connection to NY channels abc, cbs, nbc and fox. This was very nice for our 12 year old and not found in every hotel in Cabo. The front desk offered games, which was great and room service and pool service didn't have a crazy extra charge for delivery. Also a very nice touch.

Our room was quiet and a short walk from the main hotel and the pool behind our room. We slept well and except for the noise coming from adjoining rooms during the late morning, we were very satisfied with the room.

The gold course at the hotel (across the street) was great and they pick you up and deliver you back free of charge. Play after 3 or 4 in the afternoon and you'll have a quick nice round.

The food wasn't great. Serviceable but nothing really memorable. Their tomatoes restaurant was fine as was girasole for brunch. The bar near the pool offers ice coffee and every other drink. Basically this hotel is just like staying in the US with a touch of Mexico.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review, July 28, 2014
Thank you for taking the time to share your experience about your stay at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We apologize for any inconvenience or hassle that you may have experienced during your stay with us. Here at the Sheraton we strive to deliver a level of service that surpasses all of our guests' needs. We are delighted to hear you were able to enjoy the property's golf course and the comfort of your suite. Thank you for choosing the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We look forward to your next stay with us.
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Cincinnati, Ohio, United States
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 26, 2014

Beautiful grounds and views of the crystal clear ocean. Multiple pools from which to choose. The property has an older look, but that is part of the appeal. In fact, we decided to sit through their sales pitch for their vacation club and came VERY close to buying a time share. The climate is perfect and the views outstanding.
The Tomatoes restaurant was good....maybe above average. We ate 3 of our 5 dinners off the grounds as there are so many fantastic places to choose from in Cabo. Took the shuttle into town one night. It worked out, but we had to wait for a while to catch the shuttle on our return trip. I'd recommend taking a taxi.
Rooms were clean but very average. However, we spent very little time in our room, so that was not an issue for us.
Oh - and not related to this hotel, but Cabo in general.....bring lots of $1 dollar bills. No one - not even the clerk in the little store on the hotel grounds or the taxi drivers - seemed to have change for a $5 or a $10.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review, July 28, 2014
Thank you for taking the time to review your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you enjoyed your stay with us, and were able to enjoy many of our amenities including the pools and onsite restaurant, Tomatoes. We apologize for any inconvenience you may have experienced traveling within Cabo. Here at the Sheraton we strive to exceed all of our guests needs. Thank you for choosing the Sheraton. We look forward to your next stay with us.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2014

Hotel was overall very nice: grounds, cleanliness, service, etc. Only downfall was that this was a $20 (US) each way to and from Cabo San Lucas. The "Tomatoes" restaurant cooked our deep-sea fishing catch (about 40 lbs. of tuna) so we could travel home and also cooked some of it the same night for us.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review, July 22, 2014
Thank you for sharing your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you enjoyed the many amenities we have to offer, including the property and service. At the Sheraton Hacienda del Mar, we strive to deliver a level of service that exceeds all of our guests expectations. Thank you for choosing the Sheraton Hacienda del Mar, we look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 19, 2014

We recently stayed her as we were getting married at the Cabo del Sol golf club. It's definitely an older property but well kept. All of our guest stayed here as well and no one had any complaints. The service was excellent, rooms were clean and comfortable, and the food was decent.

If you've ever been to Cabo or not, keep in mind that this hotel though close to town is still considered the corridor. So if you plan to stay here, plan to take taxis or shuttles to town or rent a car. There arent many food choices on the property, but the town is close enough to go out to everyday.

Overall wonderful experience and I would recommend the hotel any day.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review, July 21, 2014
Thank you for taking the time to write about your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you and your guests all enjoyed your stay at the resort and that the hospitality of our staff did not go unnoticed. We strive to offer all our guests a level of service that exceeds their expectations, and are thrilled that we were able to do that for you and help create a pleasant wedding trip for you. Thank you for choosing the Sheraton Hacienda del Mar and congratulations on your marriage!
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Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 19, 2014

We have just landing back in the good old USA. I was on a family vacation we had 8 family members on this trip. The place is nice, when you first check in your heart is broken, you can't swim in the beach. Ok, well the pools are wonderful in the pictures. Only they pools are crowded, you can't move the umbrellas either you have one or you don't.

The food was ok. Once the staff notice that you booked thru Costco they seem to treat you a little different. They ask for your vouchers up front, and seem not as attentive. We had vouchers for breakfast and $200 in food credit. Did not even use it all. The restaurants closed early, there will be no late night snacking done.

This was not my first trip to Mexico, however this trip was different than the rest. I often felt as if I was always tipping someone. The bellmen, the cabs, the waiters and the housekeepers. Bring a lot of singles. You will need them.

This place is for the mature traveler that is not looking to have late night fun. They had nothing really for my teenager and pre-teen the pool is the focus of the resort. Pools close at 11pm that was cool. Just know that there are not a lot of activities for the younger crowd.

Please beware of what your getting for your money.

Room Tip: We had a deluxe ocean front view room. However, the view was obstructed by the palm trees. Ask them...
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review, July 21, 2014
Thank you for taking the time to share your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you and your family were able to explore many of the amenities offered at the resort including the pools and restaurants. We always have room service available for our guests so that they may dine whenever hunger hits. We are also located just a short drive from Cabo San Lucas and San Jose del Cabo, both of which offer exciting nightlife for any guest who wishes to explore. Thank you for choosing the Sheraton Hacienda del Mar, we hope to see you again soon.
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Sydney, Australia
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 16, 2014

This was an amazing resort in an excellent location. A beautiful beach to walk and swim. Fantastic restaurants and pool bar service!!! I can't fault it on all accounts, right up there for su with one of our best holiday experiences!!

Room Tip: Buildings 22 -26 are close to the pool and beach.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review, July 17, 2014
Thank you for taking the time to share your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort. We are delighted that you enjoyed your stay with us and that you were able to enjoy many of the amenities at the resort. We are also glad that our staff took such good care of you. Thank you for choosing the Sheraton Hacienda del Mar, we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cabo San Lucas
#11 Top resorts Hotel in Cabo San Lucas
#15 Luxury Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#16 Romantic Hotel in Cabo San Lucas
#17 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos 4*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Hacienda del Mar Resort & Spa, Los Cabos captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
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Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Hacienda Del Mar Golf & Spa Resort Los Cabos Cabo San Lucas

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