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Sheraton Hacienda del Mar Resort & Spa: Traveler Reviews


Sheraton Hacienda del Mar Resort & Spa
Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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80% Recommend
4.0 of 5 stars 262 reviews
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Fantastic resort!!!!

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
A TripAdvisor Member
ny, ny
May 31, 2004
5/6 found this review helpful

We just returned from the Sheraton Hacienda Del Mar (5/21-5/29) and I must say, this was one of the nicest layouts of a hotel I've ever seen. Certainly one of the top 3 in Cabo. Prior to the trip, I read the reviews posted here and a few kind of made me nervous about a few things however, once we we arrived, I could tell it would be a fantastic trip. The hotel seems to be the only one down there that is really spread out and authentic feeling. Buildings do not exceed 4 floors and the architecture of each villa is impressive and very colorful. The rooms were all extremely neat and well kept throughout the day with miads stopping by 2-3 times daily to change towells and make beds. We had a deluxe ocienview room which gave us a nice view of the pool area as well as the sea of Cortez. No complaints on the view or the room itself. Beds were very comfy and the bathroom was generous in size. I'm a tall guy so the huge walk-in showers (in addition to the jacuzzi) were a pleasant surprise. The only problem we really had with the room was that because everything was tiled and concrete, it led to somewhat noisy mornings when the housekeepers rolled their carts down the hallways and the noise echoed. Nothing too serious though.

The pool was great, and despite some people saying it was too small, we felt the 4 large pools were very spacious and well placed. Not to mention we ended up on the beach much of the time as it seemed to be completely empty and we basically had a whole beach bar to ourselves. The service throughout the hotel was superb. We've never met friendlier people anywhere.....this includes the town as well. We found that the timeshare portion of the hotel had things at a bit less cost (ie. mini markets, restaraunts, etc.) but the two main restaraunts were great as well. De Cortez is well worth the money for a nice quiet dinner on the beach and a low key evening. Again, a bit pricey but worthwhile....You're on vacation!!!!

To get to town, we usually paid $5 one way each on the hotel shuttle which comes about 10 times daily and then just caught a taxi home if we were to be later than 11pm on our return in the evening. So about 300 pesos or 25-26 US roundtrip. But to be honest, once you're there you dont even think about those expenses. So if you like the look of this hotel I say stay here......you'll love it and you'll find it will meet and exceed your expectations. In town there is a bunch to do although there are only a few big nightclubs.......it's more of a couples town we found. 3 restaraunts we tried and loved were Nik San .....great sushi Mi Casa......superb authentic mexican cuisine ..... and Trailer Park ......sounds funny but hands down the biggest and best lobsters/seafood in town. All of these I'd definitely go back to and recommend to anyone.

Overall, the trip was great, the hotel was immaculate (So many types of plantlife tended to 24/7 by the gardeners) and I wouldnt stay anywhere else if I went back. I'd be surprised if anyone would have a complaint about such a resort.......But then again, everyone has their own tastes. If you like authentic Mexican architecture and top notch service, you will appreciate this hotel. We can't wait to return one day!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2004
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic Getaway

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
1californiagirl 18 contributions
aliso viejo, california
May 8, 2004
2/3 found this review helpful

My husband and I just returned from Cabo 4/29 - 5/6). After reading reviews on this site, we decided the Sheraton would be ideal. The hotel is situated in The Corridor - which was perfect for us. Its about a 15 min. ride from the downtown area. We were looking for R&R and found it at the Sheraton. If you are looking for "night life" and a lot of action, I suggest finding a hotel in the downtown area. I booked a deluxe garden view room, however, since we are Starwood Preferred Members, we were given a free upgrade to a partial ocean view room. Fantastic location within the hotel. Throughout the hotel, we found the staff to be friendly, polite, attentive and accommodating. In the evening, maid service provided us with clean towels; straightened the bed linens; plumped our pillows and left chocolate candy on our bed!!! Overall, the hotel architecture is very attractive; grounds were immaculately kept; pools were clean. Reminder: The hotel is expanding and there is construction going on at this facility, however, it was not distracting. If you prefer to lounge on the beach, the hotel has a private beach - during our stay, the surf was a little rough. As others have stated, the restaurants are a bit pricey - but to us, it was well worth it. You can take the shuttle to town for $10.00 roundtrip p/p which we did. Note: This hotel is part of the Hacienda Del Mar, timeshares, - we were invited to go to an orientation but chose not to go and was pleasantly surprised that the timeshare staff did not harass us. If you went to the presentation, you were given a $100 gift certificate to use at one of the restaurants along with discounts for some of the activities they have in Cabo. Oh, by the way - you can drink the water there. Bottled water is very expensive in Cabo - so be forewarned!! Check-out was simple/easy - no problems with our bill as others have stated. I would highly recommend this hotel!!! Perfect getaway vacation!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $255 (year-round)
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great place

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
A TripAdvisor Member
riverside ca
May 1, 2004
2/4 found this review helpful

Have stayed there 10 time in the last 4 years. Best place in town nicely done. Plently of swimming pools, room service is great (try the hamburgers) drinks are pricey

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $255 (year-round)
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Overall, one of the best resorts in Cabo.

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
NJMCB 2 contributions
Middletown, NJ
Apr 22, 2004
52/53 found this review helpful

My wife and I just returned from our first visit to Cabo. During our weeklong vacation, we visited quite a few of the other resorts that we had researched before settling on the Sheraton. Based on what we saw, we definitely recommend the Sheraton Hacienda del Mar for all but those who are expecting either: (a) nonstop action, or (b) Four Seasons level service and luxury.

The first choice you have to make is your preferred location - in the quiet and relaxed Corridor area or in the town of Cabo itself. If you're looking for busy beaches with jet ski and boat rentals, boisterous beach bars, and other restaurants and bars within walking distance, you need to stay in town. We thought the Pueblo Bonito Blanco on Medano Beach was a real nice hotel for that purpose. Solmar Suites was more rustic and a little farther away from the action but we actually liked its location on the Pacific side of town. The Hacienda del Mar on Medano beach (no relation to the Sheraton Hacienda del Mar) looked nice from the beach but we didn't visit it.

We wanted a little more space and solitude while still being reasonably close to the action. The Sheraton Hacienda del Mar was perfect in that regard. It's one of the southernmost resorts in the corridor and only about a five-mile ride into town. The resort is one of the newest in the corridor and we think overall the grounds were the second-best of the hotels we saw. The Palmilla was the best, but it's way up near San Jose and thus is more inconvenient if you plan on going to Cabo at night (it’s probably a 15-20 minute drive). It also costs a fortune.

As with most of the Cabo hotels, the Sheraton Hacienda is part of a larger resort development. It appears a single developer or maybe the government buys up each cove/beach area and then sells or leases parts of each area to different hotel chains. The Sheraton is located in the Cabo del Sol development, which it shares with the Fiesta Americana Grand, two Jack Nicklaus golf courses, and the Sheraton Hacienda del Mar Vacation Club. It is a very impressive layout with lush tropical plants and palm trees lining every cobblestone street and pathway. The overall grounds and the three beautiful pools were the top features of the Sheraton.

The Vacation Club timeshare units are not actually a part of the hotel. These luxury units flank both sides of the hotel and are indistinguishable from the hotel from an architectural standpoint. We stayed in the hotel itself, which is relatively small. The Vacation Club units had a separate check-in building, concierge area, etc. but the pools and restaurants are open to both the hotel and Vacation Club guests and the overall resort is essentially one unit. Personally, we liked the existence of the additional Vacation Club areas because it added breadth to what would otherwise be a pretty small hotel. Instead, it becomes a nice-sized resort with a ton of amenities (multiple restaurants, 3 pools, 2 hot tubs, a sports bar, etc.). We would give the resort grounds a 9 out of 10.

I’m a good swimmer and even brought swim fins with me, but like many beaches in Cabo the beach in front of the Sheraton is only swimmable at certain times. The main problems are the immediate dropoff into deep water, the strong and unusual currents caused by the steepness of the beach, and the ubiquitous underwater rocks. The water was also cold in April – probably about 66-68 degrees or so. When we first got there, the waves were nonexistent and some people were swimming because the currents were fairly reasonable (we didn’t because the water was too cold that day). Later in the week, the water warmed a couple of degrees but the waves had kicked up and were causing some really dangerous currents. The Sheraton put up red flags but a couple of brave guests went in briefly anyway. My sense is that children and average swimmers rarely would be able to swim there; more experienced swimmers also would have some problems due to the currents and the narrow area where there are no rocks. However, you can almost always go in up to your knees or waist, and swimmable beaches can be found at the nearby Santa Maria or Chileno beaches or downtown at Medano beach, though you’ll need transportation to get to those areas. The Sheraton beach itself was very nice looking and there were plenty of places to sit on the beach including numerous padded lounge chairs with umbrellas. Since most of the beaches in Cabo have the same problems re: swimming, I’ll give the Sheraton beach setup a 7 out of 10.

The rooms in the hotel were very spacious, perfectly clean, modern and well equipped (in-room Jacuzzi, free safe, hair dryer, walk-in shower, large balcony). The décor was Hacienda-style, which at first struck me as a little bland (bare off-white walls, tile floor) but then grew on me. The bed was extremely comfortable. There were a lot of families staying at the resort because it was Easter week. Our particular room was near the elevator and was located under a room that had a family staying in it. Add in the tile floors and it was rather noisy – fortunately, we had brought a sound machine with us to mask some of the hotel sounds. We would give the rooms a 7.5 or 8 out of 10 just because we didn’t get that ultra luxury feel due to the décor and also due to the somewhat-more-than-average noise factor.

We do not deal with hotel personnel as much as some people on this site seem to do. The few times we did (check in, bellman, maids, check out) we had no problems whatsoever and everybody was extremely pleasant to deal with. We paid only $131/night because we booked six months early, but upon request we were still given a free upgrade from a garden view room to a partial ocean view room (possibly because we are members of the Starwood Preferred Guest program, though we just signed up for it prior to this trip). We had no other special requests and were not expecting to be individually pampered like guests at Las Ventanas or the Palmilla so our view of the service is limited. We had no billing issues when it came to checkout. Waiters and waitresses frequently asked us if we wanted drinks while we were near the pool or on the beach. I would agree that restaurant service was a bit slow, but the same slowness existed at just about every other restaurant we visited in Cabo. We were called a few times to attend a timeshare presentation but it didn’t rise to an annoying level. We’ll give service an 8 out of 10 based on our limited interactions.

The Cortez restaurant on site was very good but a bit pricey ($90 for us even though we didn’t get appetizers, desert or wine and had just a couple of beers). The casual restaurant near the beach was fine for lunch, though again on the expensive side ($11 for a cheeseburger, etc.). The costs at other resorts and most other well-known restaurants and bars were about the same – Cabo is definitely an expensive place. For example, the cheeseburger at the Westin’s casual restaurant was $12+ and at Las Ventanas it was almost $20. At the Sheraton, beers generally cost about $4.25 on site and mixed drinks are $6+. We purchased some drinks and snacks offsite and brought them back to the hotel to keep costs reasonable. We’ve been to Cancun, Hawaii, California and other places and we live in an expensive state, but the prices for food just about everywhere in Cabo definitely make you take notice. One mainstream recommendation: The Office on Medano Beach during Thursday or Sunday evenings when they have a Mexican-style stage show (particularly good for kids and fun-loving adults). Two offbeat recommendations: The Tropicana in San Jose for dinner/dancing (very nice interior; Mexican-style jazzy music); Zippers near San Jose and the Palmilla (casual lunch on the Costa Azul beachfront).

We rented a car, which we strongly recommend in Cabo unless you simply plan to relax at your resort without visiting the towns for restaurants and nightlife. The Sheraton offers free and convenient parking. We did not inquire about public transportation or taxis but we didn’t see too many shuttle buses (not anything like Cancun, where the busses are so frequent they almost dominate the roads) and taxi service is fairly expensive. Driving in the Cabo area was very easy, as was finding free parking downtown. We loved the convenience of having a car which allowed us to visit other resorts, other beaches, San Jose or Cabo pretty much every night, and Todos Santos (not really much to see unless you like to look out your window as you drive, which we do).

Compared to the other resorts we saw, we thought the Sheraton Hacienda del Mar had the best balance. The Westin was dramatic but we liked the Sheraton’s grounds and pool better and the Sheraton is a little closer to town; the Fiesta American Grand doesn’t share the same flat area as the Sheraton and is stark and dry on the non-beach side in contrast to the Sheraton’s palm-lined walkways, etc.; the Pueblo Bonito Blanco and Rose are a quiet oasis in the mix of Medano beach but still are a little too busy for us; the Twin Dolphin is very nice but small and deathly quiet – it’s designed for a total getaway and isn’t really a full-service resort; Las Ventanas is extremely impressive but perhaps a bit too starkly white and too quiet for our tastes – again, it’s designed for ultra luxury and has a price to match; the OneandOnlyPalmilla is probably our favorite due to the beautiful grounds and high level of service, but we need to make a lot more money before we can afford to stay there, plus it’s the farthest resort from downtown Cabo.

All in all, if you want a very pretty and extremely well-maintained resort that has a lot of amenities, a high class of people, and is relatively close to Cabo, then the Sheraton Hacienda del Mar can’t be beat.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
We hated it!

Sheraton Hacienda del Mar Resort & Spa

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1 of 5 stars
A TripAdvisor Member
Apr 21, 2004
2/15 found this review helpful

We checked in last week after spending four nights at the Hilton Los Cabos. We had an oceanfront master suite at the Sheraton. Really, a nice room. The Sheraton advertises itself as a 171 room hotel. In fact it is also a huge timeshare resort. Therefore, the pool area, which was not built to accommodate so many guests is over crowded. Even without the timeshare, the pool area (which is important to me since the beach is not swimable) is much smaller than it appears in the photos and is not espcially appealing. Okay, I would say it is sort of ugly(the photos on the website are misleading). Adding to this were the throngs of people, lack of available chairs, and pool water that was not clean enough to even urinate in! When you check in you are issued two towel cards. Each card may be exchanged for one towel. Hey this place is supposed to be five star. Give me a break. I want to cover my cheap plastic half broken chaise lounge so it will be at least sort of comfortable. Really, dont let the pictures fool you, this pool area is really lousy. In contrast, the Hilton Los Cabos (----------------------) has one of the nicest pools in all of Cabo with similar room rates as the sheraton. Although part of the hotel is also a timeshare it does not have the feeling of the Sherton. We checked out after about four hours at this hotel. I really dont recommend it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico