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Sheraton Hacienda del Mar Resort & Spa: Traveler Reviews


Sheraton Hacienda del Mar Resort & Spa
Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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79% Recommend
4.0 of 5 stars 261 reviews
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Overall, one of the best resorts in Cabo.

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
NJMCB 2 contributions
Middletown, NJ
Apr 22, 2004
52/53 found this review helpful

My wife and I just returned from our first visit to Cabo. During our weeklong vacation, we visited quite a few of the other resorts that we had researched before settling on the Sheraton. Based on what we saw, we definitely recommend the Sheraton Hacienda del Mar for all but those who are expecting either: (a) nonstop action, or (b) Four Seasons level service and luxury.

The first choice you have to make is your preferred location - in the quiet and relaxed Corridor area or in the town of Cabo itself. If you're looking for busy beaches with jet ski and boat rentals, boisterous beach bars, and other restaurants and bars within walking distance, you need to stay in town. We thought the Pueblo Bonito Blanco on Medano Beach was a real nice hotel for that purpose. Solmar Suites was more rustic and a little farther away from the action but we actually liked its location on the Pacific side of town. The Hacienda del Mar on Medano beach (no relation to the Sheraton Hacienda del Mar) looked nice from the beach but we didn't visit it.

We wanted a little more space and solitude while still being reasonably close to the action. The Sheraton Hacienda del Mar was perfect in that regard. It's one of the southernmost resorts in the corridor and only about a five-mile ride into town. The resort is one of the newest in the corridor and we think overall the grounds were the second-best of the hotels we saw. The Palmilla was the best, but it's way up near San Jose and thus is more inconvenient if you plan on going to Cabo at night (it’s probably a 15-20 minute drive). It also costs a fortune.

As with most of the Cabo hotels, the Sheraton Hacienda is part of a larger resort development. It appears a single developer or maybe the government buys up each cove/beach area and then sells or leases parts of each area to different hotel chains. The Sheraton is located in the Cabo del Sol development, which it shares with the Fiesta Americana Grand, two Jack Nicklaus golf courses, and the Sheraton Hacienda del Mar Vacation Club. It is a very impressive layout with lush tropical plants and palm trees lining every cobblestone street and pathway. The overall grounds and the three beautiful pools were the top features of the Sheraton.

The Vacation Club timeshare units are not actually a part of the hotel. These luxury units flank both sides of the hotel and are indistinguishable from the hotel from an architectural standpoint. We stayed in the hotel itself, which is relatively small. The Vacation Club units had a separate check-in building, concierge area, etc. but the pools and restaurants are open to both the hotel and Vacation Club guests and the overall resort is essentially one unit. Personally, we liked the existence of the additional Vacation Club areas because it added breadth to what would otherwise be a pretty small hotel. Instead, it becomes a nice-sized resort with a ton of amenities (multiple restaurants, 3 pools, 2 hot tubs, a sports bar, etc.). We would give the resort grounds a 9 out of 10.

I’m a good swimmer and even brought swim fins with me, but like many beaches in Cabo the beach in front of the Sheraton is only swimmable at certain times. The main problems are the immediate dropoff into deep water, the strong and unusual currents caused by the steepness of the beach, and the ubiquitous underwater rocks. The water was also cold in April – probably about 66-68 degrees or so. When we first got there, the waves were nonexistent and some people were swimming because the currents were fairly reasonable (we didn’t because the water was too cold that day). Later in the week, the water warmed a couple of degrees but the waves had kicked up and were causing some really dangerous currents. The Sheraton put up red flags but a couple of brave guests went in briefly anyway. My sense is that children and average swimmers rarely would be able to swim there; more experienced swimmers also would have some problems due to the currents and the narrow area where there are no rocks. However, you can almost always go in up to your knees or waist, and swimmable beaches can be found at the nearby Santa Maria or Chileno beaches or downtown at Medano beach, though you’ll need transportation to get to those areas. The Sheraton beach itself was very nice looking and there were plenty of places to sit on the beach including numerous padded lounge chairs with umbrellas. Since most of the beaches in Cabo have the same problems re: swimming, I’ll give the Sheraton beach setup a 7 out of 10.

The rooms in the hotel were very spacious, perfectly clean, modern and well equipped (in-room Jacuzzi, free safe, hair dryer, walk-in shower, large balcony). The décor was Hacienda-style, which at first struck me as a little bland (bare off-white walls, tile floor) but then grew on me. The bed was extremely comfortable. There were a lot of families staying at the resort because it was Easter week. Our particular room was near the elevator and was located under a room that had a family staying in it. Add in the tile floors and it was rather noisy – fortunately, we had brought a sound machine with us to mask some of the hotel sounds. We would give the rooms a 7.5 or 8 out of 10 just because we didn’t get that ultra luxury feel due to the décor and also due to the somewhat-more-than-average noise factor.

We do not deal with hotel personnel as much as some people on this site seem to do. The few times we did (check in, bellman, maids, check out) we had no problems whatsoever and everybody was extremely pleasant to deal with. We paid only $131/night because we booked six months early, but upon request we were still given a free upgrade from a garden view room to a partial ocean view room (possibly because we are members of the Starwood Preferred Guest program, though we just signed up for it prior to this trip). We had no other special requests and were not expecting to be individually pampered like guests at Las Ventanas or the Palmilla so our view of the service is limited. We had no billing issues when it came to checkout. Waiters and waitresses frequently asked us if we wanted drinks while we were near the pool or on the beach. I would agree that restaurant service was a bit slow, but the same slowness existed at just about every other restaurant we visited in Cabo. We were called a few times to attend a timeshare presentation but it didn’t rise to an annoying level. We’ll give service an 8 out of 10 based on our limited interactions.

The Cortez restaurant on site was very good but a bit pricey ($90 for us even though we didn’t get appetizers, desert or wine and had just a couple of beers). The casual restaurant near the beach was fine for lunch, though again on the expensive side ($11 for a cheeseburger, etc.). The costs at other resorts and most other well-known restaurants and bars were about the same – Cabo is definitely an expensive place. For example, the cheeseburger at the Westin’s casual restaurant was $12+ and at Las Ventanas it was almost $20. At the Sheraton, beers generally cost about $4.25 on site and mixed drinks are $6+. We purchased some drinks and snacks offsite and brought them back to the hotel to keep costs reasonable. We’ve been to Cancun, Hawaii, California and other places and we live in an expensive state, but the prices for food just about everywhere in Cabo definitely make you take notice. One mainstream recommendation: The Office on Medano Beach during Thursday or Sunday evenings when they have a Mexican-style stage show (particularly good for kids and fun-loving adults). Two offbeat recommendations: The Tropicana in San Jose for dinner/dancing (very nice interior; Mexican-style jazzy music); Zippers near San Jose and the Palmilla (casual lunch on the Costa Azul beachfront).

We rented a car, which we strongly recommend in Cabo unless you simply plan to relax at your resort without visiting the towns for restaurants and nightlife. The Sheraton offers free and convenient parking. We did not inquire about public transportation or taxis but we didn’t see too many shuttle buses (not anything like Cancun, where the busses are so frequent they almost dominate the roads) and taxi service is fairly expensive. Driving in the Cabo area was very easy, as was finding free parking downtown. We loved the convenience of having a car which allowed us to visit other resorts, other beaches, San Jose or Cabo pretty much every night, and Todos Santos (not really much to see unless you like to look out your window as you drive, which we do).

Compared to the other resorts we saw, we thought the Sheraton Hacienda del Mar had the best balance. The Westin was dramatic but we liked the Sheraton’s grounds and pool better and the Sheraton is a little closer to town; the Fiesta American Grand doesn’t share the same flat area as the Sheraton and is stark and dry on the non-beach side in contrast to the Sheraton’s palm-lined walkways, etc.; the Pueblo Bonito Blanco and Rose are a quiet oasis in the mix of Medano beach but still are a little too busy for us; the Twin Dolphin is very nice but small and deathly quiet – it’s designed for a total getaway and isn’t really a full-service resort; Las Ventanas is extremely impressive but perhaps a bit too starkly white and too quiet for our tastes – again, it’s designed for ultra luxury and has a price to match; the OneandOnlyPalmilla is probably our favorite due to the beautiful grounds and high level of service, but we need to make a lot more money before we can afford to stay there, plus it’s the farthest resort from downtown Cabo.

All in all, if you want a very pretty and extremely well-maintained resort that has a lot of amenities, a high class of people, and is relatively close to Cabo, then the Sheraton Hacienda del Mar can’t be beat.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
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We hated it!

Sheraton Hacienda del Mar Resort & Spa

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1 of 5 stars
A TripAdvisor Member
Apr 21, 2004
2/15 found this review helpful

We checked in last week after spending four nights at the Hilton Los Cabos. We had an oceanfront master suite at the Sheraton. Really, a nice room. The Sheraton advertises itself as a 171 room hotel. In fact it is also a huge timeshare resort. Therefore, the pool area, which was not built to accommodate so many guests is over crowded. Even without the timeshare, the pool area (which is important to me since the beach is not swimable) is much smaller than it appears in the photos and is not espcially appealing. Okay, I would say it is sort of ugly(the photos on the website are misleading). Adding to this were the throngs of people, lack of available chairs, and pool water that was not clean enough to even urinate in! When you check in you are issued two towel cards. Each card may be exchanged for one towel. Hey this place is supposed to be five star. Give me a break. I want to cover my cheap plastic half broken chaise lounge so it will be at least sort of comfortable. Really, dont let the pictures fool you, this pool area is really lousy. In contrast, the Hilton Los Cabos (----------------------) has one of the nicest pools in all of Cabo with similar room rates as the sheraton. Although part of the hotel is also a timeshare it does not have the feeling of the Sherton. We checked out after about four hours at this hotel. I really dont recommend it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
This is a Special Place

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
Johmo 5 contributions
Columbia Falls, MT
Apr 16, 2004
2/2 found this review helpful

Just returned from a terrific time in Los Cabos and the Sheraton.
Concur with others view of the beauty setting of this resort. The private and beautiful(yes it is swimmable some of the time)beach protects you from the deluge of vendors at Medano, or near San Jose.
Medano is rapidly turing into PV/Cancun overcrowding effect. Jr. suite was roomy, comfortable, kitchen a real bonus. The food here IS overpriced, we made our own breakfast/lunches. The best restaurant deals, and in our opinion, best restuarants are in San Jose--Tropicana and Tulip Tree stand out here. A car is great for trips to towns, don't miss Todos Santos, and neraby beaches-Santa Maria/Chileno. We did the time share, got $150 for on-site resturants, bottle Kalua, blanket, discount for activites-worth it?? I guess. If you have a car and want to save on food and eating, first stop should be Costco (outside Cabo), then the Mercado on the main drive intown -with parking! just past Squid Roe. Even tho this is Mexico Lite, it still is Mexico and standards and efficiency may not be the same as 5 star American equivalents-if that does not suit you--go to Hawaii!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Honeymoon Dream

Sheraton Hacienda del Mar Resort & Spa

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5 of 5 stars
A TripAdvisor Member
Washington, DC
Apr 9, 2004

Our review is a little late, but we went here in September 02 for our honeymoon. This place was beautiful, great service, wonderful food. The resort restaurants were a little pricey but very convenient. We went to the city Cabo San Lucas with the shuttle and spent time downtown to shop and check out the beaches and different restaurants. We visit a few other resorts and we were so happy we selected the Hacienda Del Mar, the golf courses are unique and beautiful. We were were extremely impressed with the gardens and landscaping at the Hacienda. We plan to visit often in the future!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
This is a great place to stay

Sheraton Hacienda del Mar Resort & Spa

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4 of 5 stars
jeepboy1 1 contribution
Reno, NV.
Mar 23, 2004
9/9 found this review helpful

First of all, yes, this hotel is expensive to stay at. This was our second stay at this hotel, and after reading the reviews on this site I decided to keep mental notes about the place to pass on. First, the staff here was almost unanimously very friendly and helpful. Pool service was quick and the waiters were nice. Rooms are kept spotlessly clean, as are the grounds of the hotel. As for the hotel and the grounds, they are beautiful. Everywhere you look you find something architecturally or botanically appealing. The pools are great, MOST of the restaurants are good, and downtown Cabo is 10 minutes away. Things to consider: You are asked on your arrival to attend a "welcome" session. Here they tell you about area activities, hotel highlights, and transportation options. Beware, this all leads up to a time share pitch. If you tell them right off the bat, in no uncertain terms, that you aren't interested, they usually leave you alone. Unless you truly are interested in buying a timeshare here (or anywhere), avoid this trap. It isn't worth the free breakfast or cheap fishing. Taxi to Cabo is $20.00 one way. We thought we were smart and rented a car on our arrival, but after paying full coverage for insurance, and the weekly rental price we figured it probably would have been cheaper to use the taxis. Food at Tomatoes restaurant is good. Breakfast buffet is $25.00 Do yourself a favor and order from the menu, it's cheaper. Snack bar at pool has good food. The Pitahayas restaurant is touted as the best in Cabo. Two words: Overrated and Overpriced. One hundred thirty dollars for a California wine you might pay $40.00 for in U.S. Food is marginal. Believe me here, avoid this restaurant. Mixed drinks at pool are 7-8 dollars, beers $5.00. Look, Cabo is expensive, and when it's all said and done, Mexico is still Mexico and you might get iffy service or an occasional bad meal, or have your room cleaned late. If you've got the money to burn, can relax and enjoy the fun times Cabo has to offer, then the Sheraton is a great place to stay. We will definately return. If you want Disneyworld, go there, and avoid Mexico.
It's a whole different feel down there.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Check Rates
Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico