We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“beautiful resort, service needs help” 4 of 5 stars
Review of Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

Save Saved
You added Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
4.0 of 5 Resort   |   Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico   |  
Hotel website
  |  
Hotel amenities
Special Rate
3rd Night Free From $226
Ranked #19 of 66 Hotels in Cabo San Lucas
Halifax, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“beautiful resort, service needs help”
4 of 5 stars Reviewed January 4, 2013

The resort is very well designed, large, and, we think, gorgeous. Parking was free and we were professionally greeted, led to the front desk where check in was efficient, we were told to exchange towel cards for pool/beach towels, and then quickly carted to our rooms. The time-share agent was visibly unhappy when we indicated we would not be able to make it for breakfast the next day due to a busy schedule, but the agent was not overly persistent. Our room (ground floor) had a small patio but no furniture, and was poorly lit. We quickly changed to go swimming in one of the resorts 5 (at least) pools. It was 5:45 and the pools closed at 7, but we had a full day of travel and were looking forward to it. At the first two pools we saw no service staff and no place to get a towel (note, the water slide is for kids under 48"). We then made it to the main pool areas. There we found a staff member and we inquired how to exchange towels for our cards. He directed us to the front desk. We went back to the front desk, and were greeted by a staff member who made it seem that this request was very difficult. Granted there were only two other couples in the main pool, as the evening was cool, but still, we did want to take a quick dip. I was then asked to see another staff member at another desk. After some hesitation, he agreed to go get us towels. I am not sure why getting towels late in the day was so difficult. We enjoyed our swim.
There were two choices for a family restaurant. We visited both during our stay. The food was very good, but not exceptional, same for the menu and drinks. The price was as expected for a resort of this nature.
Overall we enjoyed our stay, but some service quirks, poor lighting, and lower food quality relative to other similar resorts we have enjoyed is why I cannot give this resort higher than 4/5.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,002 reviews from our community

Traveler rating
    535
    288
    86
    60
    33
See reviews for
239
346
20
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, Texas
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 3, 2013

The Sheraton Hacienda del Mar needs a service overhaul. From the moment you check in the front desk was rude. I am a longtime starwood gold member, not only was there no upgrade, I didn't get the rooms requested. The response from the manager was simply we cannot guaranty any rooms! So if you ask for twin beds you might get a king. Yes I booked online from the SPG website and had my confirmation email. Didn't matter.
The housekeeping staff begins banging on the thin walls at 830 asking if you are ready at that hour to leave your room. The only way to prevent the early wake up to hang the do not disturb sign on your door. You will hear your neighbors doors being banged on by the staff. The walls are very thin.

Most of the restaurant staff were very nice but disorganized asking for orders already taken. Getting the order wrong almost every meal.
The pools and grounds are beautiful and the Mexican village setting is lovely. The service does not match the setting and is disappointing, There are many places to stay in Cabo. I would not recommend this hotel.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pa
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

And I find it very hard to believe that there are 12 hotels better than this one in Cabo.....just a fantastic setting on the beach, with plenty of food choices, 24 hr room svc, wi-fi all over the place, valet parking was swift and helpful, the concierge was amazing in our pre arrival planning, and the room is great....plenty of water pressure, hot water, and Satellite TV....we visited One and Only for dinner and Esperanza for lunch, and we could give a slight edge to O&O for its cool vibe and amazing driveway in....do not hesitate to book the Sheraton....it gets our highest endorsement!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 29, 2012

We stayed at the hotel over the Christmas holiday. The service was excellent. All the staff were helpful and friendly. In particular, Guillermo was outstanding. Guillermo helped me with restaurant reservations in advance of our arrival. While at the property, Guillermo made sure that we had a great set up on the beach each day. Given the property was at capacity, Guillermo's great attitude and service made a big difference in our enjoyment of the trip.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 27, 2012

I and my family was just visited Sheraton hacienda dal mar in Cabo for the first time.The place is beautiful beyond my words to describe. The beach is beautiful. We spend lot of time playing with the waves. The pools are exceptional. Every building has a separate mini pool and a hot tub .
The hotel services are amazing. The day we arrived the person working at the reception was Emanuel I was amazed with his assistance and service. The food is very important for me and my family. They have so many restaurant which are look after by a international chef Manuel.We spoke to him at one day during our dinner. From breakfast to dinner there is lot of good food to ate.They have 24 hrs guest service. The rooms are very clean with lots of amenities. The people are very nice and kind. There is so many activities which we did on this trip.
Great place to be there.

Room Tip: Rooms above the lobby have exceptional ocean view
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabo San Lucas, Mexico
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 27, 2012

The whole experience has been wonderful. Our check in agent, Emmanuelle took care of our entire group wonderfully well ensuring all our needs were covered. Our rooms definitely met our expectations with the standard Sheraton beds and superb powerful showers. The restaurant has excellent buffet breakfasts and they even include vodka options within the breakfast. my kids loved the self-choice smoothie options - a big hit!! At dinner time, the head chef, Manuel personally came to visit us in the restaurant and made us some special off menu dishes including a most delicious chicken tikka pizza. In terms of pools, there are great options throughout the resort with infinity pools and even toddlers secure pools - definitely no lack of options here. the beach is wonderful - nothing the hotel can do about the powerful waves - we did not let our kids enter the ocean except for on the edges - definite big undertow! We will definitely be back at this resort!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2012

My family and friends visited Sheraton Hacienda del Mar Resort & Spa, in Cabo. The location of the hotel was amazing. You get to experience the beach, the golf course and the beautiful nature all at one location.The service and the accommodation was also wonderful. It was amazing to see how the staff was able to accommodate such a big group. For instance, the head chef went beyond the service they offer and accommodated our large group with a dinner that was not even on the menu that evening. He made sure that we had dinning experience that evening. This hotel also has really nice rooms; with a patio to enjoy the landscape of Cabo, large bathrooms, and a conformable bed. I highly recommend this hotel to anyone who is wanting to visit Cabo !

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cabo San Lucas
#11 Top resorts Hotel in Cabo San Lucas
#13 Spa Hotel in Cabo San Lucas
#14 Luxury Hotel in Cabo San Lucas
#15 Romantic Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#19 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos 4*
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Hacienda del Mar Resort & Spa, Los Cabos captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Tingo, Travelocity, HotelsClick, Hotels.com, getaroom.com, Odigeo and Otel so you can book your Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Hacienda Del Mar Golf & Spa Resort Los Cabos Cabo San Lucas

Owners: What's your side of the story?

If you own or manage Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.