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“Relaxing Stay” 4 of 5 stars
Review of Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
4.0 of 5 Resort   |   Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico   |  
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Ranked #16 of 66 hotels in Cabo San Lucas
Sacramento, California
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Relaxing Stay”
4 of 5 stars Reviewed November 27, 2012

We stayed for 6 days in mid-Nov and had a really nice time. When we checked in they tried to schedule a timeshare pitch but we politely declined and never were bothered about it again. Our room was nice sized, with a large bathroom. We stayed in an Ocean View Room which overlooked the golf course and had a partial ocean view. Our deal came with a $200 food and beverage credit which was nice since we took advantage of eating and drinking poolside. There were drink specials throughout the day at the different pools which was nice. The wait staff was attentive and friendly at all times. The grounds were very well maintained. The shuttle is $10 a person round trip to Cabo which is cheaper than an cab, we took advantage of it a couple of times. The beach is a little rough but there were still people in the water. Had a nice up front view of a pod of whales in the ocean while we were laying out poolside. Only downside is that the pools seemed to get really crowded and to get well positioned lounge chairs we had to go out before 8 a.m. to get a chair. Our experience was overall very good and we would not hesitate to return to this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 27, 2012

Our room was beautiful - big nice blue and white tiled shower, traditional and modern. Spacious room. Spacious balcony with sit up chairs. Nice bed. All good stuff. The hotel and grounds? All A+. One 'annoyance' is the massive generator by the parking lot, it is noisy. But really, the attention and care taken with the grounds and foliage are outstanding. The pools are really beautiful and even though very busy with us dirty messy humans,, the area is kept super clean. There is one pool that doesn't have music. Like most places, there is a mild clash from area to area with uneccesary music which may be a slight bother for discerning ears. However- the attention to detail with tile mosaics on the bottoms of the pools, and the real life big boulder boundary between pools, and the cleanliness are all outstanding and well worth visiting. The ocean. If you are a confident water person, on some days the ocean was beautiful for swimming. Ducking into the intimidating waves, and popping up over the other side, was amazing fun. Getting out could be tricky - but good excersize...oh, the gym was high end too. The water was warm and beautiful. The restaurants might seem pricey to certain budgets. But try and see beyond that. For a few dollars more than what is paid at home, you get extraordinary service and extraordinary quality of food. With an extraordinary view. Well worth it for at least one meal a day!! We also took when we first arrived, an expensive taxi to Walmart to get food for the room. The architecture and design is all fab. So is the complimentary coffee station in the early hours outside the lobby. Overall, we loved it and yes, we are going back.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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carlsbad, ca
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 25, 2012

We recently stayed at the Sheraton Hacienda del Mar.
First, let me say that my husband and I have traveled all over Mexico, and usually stay at adults only, all-Inclusive resorts, so this was a different experience.
If you are looking for a QUIET resort, this is the place for you.
We stayed in an ocean front room, which was clean, neat and nicely appointed. In addition to being a hotel, there are timeshare units, which are connected to this property. Both the hotel and timeshares share the entire property including its restaurants, beaches, pools, etc. Upon check-in, you are given a welcome package, along with a pitch to come listen to the timeshare presentation for a $200 hotel credit.
The property is situated between downtown Cabo and San Jose del Cabo, so it is an easy cab ride, but cost for a cab is $20 each way into town, and half that using the hotel's shuttle service, and other than pools and a nice beach (which they recommend not swimming in), there's not much to do so going into town gives you options.
Frankly, I was not wowed by the experience. While the hotel, grounds and our ocean front room was clean and well maintained, the food was "adequate" and pricey (for example, the breakfast buffet cost $53 a day for two people), and there was no nightlife to speak of. On the upside, the hotel staff was great. Always courteous and friendly, as has always been my experience while traveling in Mexico.
Overall rating: Adequte. I just wasn't "wowed".

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 24, 2012

We just returned from spending Thanksgiving week at the Sheraton. We had a terrific deal through Costco travel - if you're a Costco member, definitely check out packages for this property. The hotel is well-kept and well-staffed. We had 3 ocean view rooms, which were large. The balconies faced a courtyard, but the ocean was clearly visible. One complaint is that the rooms were a bit dark unless you had the balcony curtains drawn all the way back, which left you pretty exposed to the many balconies and rooms directly facing you. We upgraded one room to oceanfront for $50 more per night, which was well worth it. That room had a Huge ocean-facing balcony.

We were pestered a bit, in a very friendly way, about taking a timeshare tour. When we checked in, after a long day of travel, we were presented with our "welcome kit," which did have useful information in it, but came with a pitch. That's just the last thing you want to deal with when you're exhausted from travel.

The spa is small and pricey, but they ran daily specials and we received good treatments there.

Our teenagers loved the ATV tour on the beach and desert, along with parasailing. We set those up through the concierge, and while it probably cost us a little more to do it that way, it was easy.

We'd stay there again with another good deal.

Room Tip: Spend more for the oceanfront.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Diego, California, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

Amazing resort. Location is great (15 min to Cabo/marina - 20 min to San Jose del Mar) The beach is beautiful and great for excersice or strolling while shell collecting. The rooms and grounds are stunning extremely clean. If you plan on leaving resort to venture out, you may want to rent a car in advance..(75 a day on site) San Jose Del Cabo is worth the trip if you enjoy art and fine resturants. Cabo san Lucas is fun with a quicker pace.

Room Tip: Try to stay as close to the Main lobby.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012

The resort was simply stunning and well maintained. The pool lounge chairs were so comfortable in comparison to other resorts in the area. Rooms were clean and the beds were comfortable. Service was always friendly and professional. 5 star treatment all the way! So glad we stayed here for the last couple of days of our stay,it just made our holiday much more memorable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 18, 2012

Just got back from a 1 week All-Inclusive trip from Nov 8-15 and this resort is the best All-Inclusive that my husband I have ever experienced. Being avid travelers for the past 8 years, we've come to know what is to expect from an All-Inclusive resort. This was our 2nd time visiting Cabo San Lucas; last time we stayed at the Riu Palace which was fine because we were there with 12 of our friends. After doing some resort research, it came down to staying at Dreams or Sheraton and I’m so glad we chose Sheraton Hacienda Del Mar!

Check In – We arrived at the resort around 6pm and were quickly greeted by the hotel staff and smiling faces; which is nice after a long day of travel. We were given a list describing what was included with our All-Inclusive package (Note: this hotel offers an All-Inclusive package, but not all guests are All-Inclusive).

The following is what was included during our stay:

Breakfast, lunch and three course a la carte dinners at Tomatoes, Sirenas, Delfines, Sports Bar and De Cortez - some items have surcharge.
In-Room dining available for lunch and dinner.
In-Room minibar includes water, soda and beer.
National and International alcoholic beverages, non-alcoholic beverages and wines by the glass in the above noted restaurants.
Complimentary internet access for one device.

Restaurants – This is not your typical All-Inclusive food that you would experience at other resorts. Being that this is a Sheraton and not a “true 24/7” All-Inclusive the quality of the food is delicious and amazing. It’s very expensive to eat at this resort, for example the breakfast buffet at Tomatoes is $27usd and De Cortez is a 5 Diamond Award Winning Steak and Seafood Restaurant. So you will not be disappointed with the food and service. I recommend dining at De Cortez (which was our favourite) and Pitahayas, which is not part of our package but is also an award winning restaurant.

Rooms – We stayed in a garden view room which was nice, it was a little dated but very spacious. Patio overlooking garden/golf course and large bathroom with separate toilet area, huge shower (unbelievable water pressure) and soaker/jet tub with shutters that look out to tv/bed area.

Pools/Grounds – Like any large resort expect to do some walking but not too strenuous. The resort has 3 main pools; Delfines which is hidden away from the main pools is the swim up bar which surprisingly is very quiet, if you have a hard time finding a spot in the main area check out this pool, you’ll find a spot! The 2 other pools really feel like 4 pools as they are spread out with a view looking out to the beach; there is also no “seat saving’ of the pools chairs which if fair. The beach has very strong currents but I did see a few people taking a dip, I wouldn’t recommend swimming the beach unless you are a strong/experienced swimmer.

Time Share Presentation – At the time of check in we were asked if we would like to attend a breakfast and presentation. We kindly declined at first but decided the next day that we would attend. We’ve experienced a presentation before and let me tell you that this was very low pressure, very nice sales people. They offer food/beverage credits and discounts on excursions so it’s worth it.

Downtown/Nightlife – If you’re looking to party, this resort is not for you the guests are older, families with young children or couples. It’s about a 12-15min ride to downtown Cabo; they offer a shuttle $10pp.

There are so much great things I can say about this resort but it’s obvious that I’ve already written a short story! If you’re looking for an All-Inclusive, true 5 Star Resort, absolutely awesome fine dining restaurants, rest and relaxing vacation then this is your place! We’re also SPG members and have stayed at many Sheraton's, but this is my favourite (sorry Sheraton Maui, you’re in second place now!).

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

Also Known As:
Sheraton Hacienda Del Mar Hotel
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Hacienda Del Mar Golf & Spa Resort Los Cabos Cabo San Lucas
Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#10 Top resorts Hotel in Cabo San Lucas
#12 Luxury Hotel in Cabo San Lucas
#14 On the Beach Hotel in Cabo San Lucas
#17 Romantic Hotel in Cabo San Lucas
#19 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos 4*
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Hacienda del Mar Resort & Spa, Los Cabos captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
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