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Sheraton Hacienda del Mar Resort & Spa: Traveler Reviews

4.0 of 5
Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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Sheraton Hacienda del Mar Resort & Spa
Ranked #17 of 67 hotels in Cabo San Lucas
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718 reviews from our community

Traveler rating
    377
    209
    60
    48
    24
See reviews for
Families
156
 
Couples
238
 
Solo
12
 
Business
39
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Kansas City, Missouri
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
38 helpful votes 38 helpful votes
“Lovely property, friendly staff a good combo”
4 of 5 stars Reviewed November 24, 2012

We just returned from spending Thanksgiving week at the Sheraton. We had a terrific deal through Costco travel - if you're a Costco member, definitely check out packages for this property. The hotel is well-kept and well-staffed. We had 3 ocean view rooms, which were large. The balconies faced a courtyard, but the ocean was clearly visible. One complaint is that the rooms were a bit dark unless you had the balcony curtains drawn all the way back, which left you pretty exposed to the many balconies and rooms directly facing you. We upgraded one room to oceanfront for $50 more per night, which was well worth it. That room had a Huge ocean-facing balcony.

We were pestered a bit, in a very friendly way, about taking a timeshare tour. When we checked in, after a long day of travel, we were presented with our "welcome kit," which did have useful information in it, but came with a pitch. That's just the last thing you want to deal with when you're exhausted from travel.

The spa is small and pricey, but they ran daily specials and we received good treatments there.

Our teenagers loved the ATV tour on the beach and desert, along with parasailing. We set those up through the concierge, and while it probably cost us a little more to do it that way, it was easy.

We'd stay there again with another good deal.

Room Tip: Spend more for the oceanfront.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kctravelmom about Sheraton Hacienda del Mar Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Sheraton Hacienda Del Mar”
5 of 5 stars Reviewed November 21, 2012

Amazing resort. Location is great (15 min to Cabo/marina - 20 min to San Jose del Mar) The beach is beautiful and great for excersice or strolling while shell collecting. The rooms and grounds are stunning extremely clean. If you plan on leaving resort to venture out, you may want to rent a car in advance..(75 a day on site) San Jose Del Cabo is worth the trip if you enjoy art and fine resturants. Cabo san Lucas is fun with a quicker pace.

Room Tip: Try to stay as close to the Main lobby.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jeankeane13 about Sheraton Hacienda del Mar Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Perfect stay for a holiday”
5 of 5 stars Reviewed November 18, 2012

The resort was simply stunning and well maintained. The pool lounge chairs were so comfortable in comparison to other resorts in the area. Rooms were clean and the beds were comfortable. Service was always friendly and professional. 5 star treatment all the way! So glad we stayed here for the last couple of days of our stay,it just made our holiday much more memorable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SJA119 about Sheraton Hacienda del Mar Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“The best 5 Star All Inclusive we've ever experienced!”
5 of 5 stars Reviewed November 18, 2012

Just got back from a 1 week All-Inclusive trip from Nov 8-15 and this resort is the best All-Inclusive that my husband I have ever experienced. Being avid travelers for the past 8 years, we've come to know what is to expect from an All-Inclusive resort. This was our 2nd time visiting Cabo San Lucas; last time we stayed at the Riu Palace which was fine because we were there with 12 of our friends. After doing some resort research, it came down to staying at Dreams or Sheraton and I’m so glad we chose Sheraton Hacienda Del Mar!

Check In – We arrived at the resort around 6pm and were quickly greeted by the hotel staff and smiling faces; which is nice after a long day of travel. We were given a list describing what was included with our All-Inclusive package (Note: this hotel offers an All-Inclusive package, but not all guests are All-Inclusive).

The following is what was included during our stay:

Breakfast, lunch and three course a la carte dinners at Tomatoes, Sirenas, Delfines, Sports Bar and De Cortez - some items have surcharge.
In-Room dining available for lunch and dinner.
In-Room minibar includes water, soda and beer.
National and International alcoholic beverages, non-alcoholic beverages and wines by the glass in the above noted restaurants.
Complimentary internet access for one device.

Restaurants – This is not your typical All-Inclusive food that you would experience at other resorts. Being that this is a Sheraton and not a “true 24/7” All-Inclusive the quality of the food is delicious and amazing. It’s very expensive to eat at this resort, for example the breakfast buffet at Tomatoes is $27usd and De Cortez is a 5 Diamond Award Winning Steak and Seafood Restaurant. So you will not be disappointed with the food and service. I recommend dining at De Cortez (which was our favourite) and Pitahayas, which is not part of our package but is also an award winning restaurant.

Rooms – We stayed in a garden view room which was nice, it was a little dated but very spacious. Patio overlooking garden/golf course and large bathroom with separate toilet area, huge shower (unbelievable water pressure) and soaker/jet tub with shutters that look out to tv/bed area.

Pools/Grounds – Like any large resort expect to do some walking but not too strenuous. The resort has 3 main pools; Delfines which is hidden away from the main pools is the swim up bar which surprisingly is very quiet, if you have a hard time finding a spot in the main area check out this pool, you’ll find a spot! The 2 other pools really feel like 4 pools as they are spread out with a view looking out to the beach; there is also no “seat saving’ of the pools chairs which if fair. The beach has very strong currents but I did see a few people taking a dip, I wouldn’t recommend swimming the beach unless you are a strong/experienced swimmer.

Time Share Presentation – At the time of check in we were asked if we would like to attend a breakfast and presentation. We kindly declined at first but decided the next day that we would attend. We’ve experienced a presentation before and let me tell you that this was very low pressure, very nice sales people. They offer food/beverage credits and discounts on excursions so it’s worth it.

Downtown/Nightlife – If you’re looking to party, this resort is not for you the guests are older, families with young children or couples. It’s about a 12-15min ride to downtown Cabo; they offer a shuttle $10pp.

There are so much great things I can say about this resort but it’s obvious that I’ve already written a short story! If you’re looking for an All-Inclusive, true 5 Star Resort, absolutely awesome fine dining restaurants, rest and relaxing vacation then this is your place! We’re also SPG members and have stayed at many Sheraton's, but this is my favourite (sorry Sheraton Maui, you’re in second place now!).

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Christine F about Sheraton Hacienda del Mar Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“We return again and again”
5 of 5 stars Reviewed November 18, 2012

We absolutely love this hotel and the staff and the beach and the grounds... It's close to Cabo san Lucas (cruise ship town) if you like to party the night away and for a little longer drive, visit San Jose del Cabo (downtown is a Mexican village with cute shops) and the amazing restaurants there. The private beach offers a few beach vendors who are never obnoxious and an amazing walk along the shore. We see whales, dolphins, manta rays, pelicans and a parade of boats heading to the nearby fishing and snorkeling areas. The restaurants at the resort are resort-priced but the food and ambiance is unrivaled. Try Girasoles for the all-you-can-eat breakfast served to you at your table from the menu. Unlimited Bloody Marys or Mimosas are included and they keep them coming!

Room Tip: The hotel has a main building overlooking the pool & ocean and other separate buildings scattere...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Hacienda del Mar Resort & Spa

Also Known As:
Sheraton Hacienda Del Mar Hotel
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Hacienda Del Mar Resort & Spa Cabo San Lucas, Los Cabos
Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotels in Cabo San Lucas
#10 Luxury Hotels in Cabo San Lucas
#11 Family Hotels in Cabo San Lucas
#13 On the Beach Hotels in Cabo San Lucas
#17 Romantic Hotels in Cabo San Lucas
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Hacienda del Mar Resort & Spa, Los Cabos captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
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