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Pueblo Bonito Pacifica Holistic Retreat & Spa: Traveler Reviews


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90% Recommend
4.5 of 5 stars 443 reviews
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Best vacation ever, Great Hotel and Property, Loved every minute

Pueblo Bonito Pacifica Holistic Retreat & Spa

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5 of 5 stars
FunTravelerMI 1 contribution
Michigan
Feb 12, 2007
6/7 found this review helpful

We just returned from a week stay at the Pacifica. Our trip was amazing and we had the best time. I am truly shocked to see some of the recent posts of bad experiences that others had. We had the most memorable, relaxing experience ever. Going to the Pacifica you should know what to expect, it is a tranquil, relaxing, spa-like experience. And, yes there is spa music (lightly) playing throughout the pool area; however, it is very low and relaxing. I couldn't believe someone complained about this in an earlier post. Many of the restaurants at the resort and in Cabo are expensive. If you know this ahead of time, then you shouldn't be complaining on this website. The deli at the hotel and the poolside dining are pretty reasonably priced and offer great food. There are also restaurants at sister properties that offer great food for a range of prices.

We spent a considerable amount of money, but I am not here complaining about it. This was a once-in-a-lifetime experience for us and we did everything and ate everywhere we wanted to. Because we choose upscale dining and dining in the resorts we also did not get sick. You can easily go to Cabo and eat in town or in other restaurants, but you might have a chance of getting sick as others did. We went to Ediths and found the food to be great; not the friendliest service, but great food. La Nao next door at the Sunset also had great food and special even nights. There are Mexican, Asian, and Italian nights with large buffets and made-to-order stations. They will make you fresh pasta with your own selections on Italian night. The buffet (including made-to-order station and unlimited desserts) was $30.00 per person. However, you save about $25.00 in cabs by eating at the Sunset. The shuttle takes you for free. Going to town will cost you $12-$15 each way.

The staff at the Pacifica and the Pueblo Bonito resorts were beyond friendly, helpful, and willing to go above and beyond. We too were located on a ground floor and changed to a higher room the next day, no problem. My only complaint (and it is so minor I debated putting it on) was that it did take the maids quite a while to clean rooms and to come for turndown. Often our room wasn't cleaned until 4 or 5 o'clock and then turndown didn't occur until 9pm. This may be why some people had to wait for their rooms upon arrival. The hotel grounds and rooms were cleaned thoroughly though. I constantly saw staff tidying up the pool area, restrooms, and sweeping floors.

As far as the shuttle service is concerned, we found this to be helpful and worthwhile. The Sunset Beach property is right next door and shuttles run every half an hour. We went here often for dinner and to catch the shuttle to the Rose (in town). I had no complaints with the shuttle service. It easily saved us over $100 or more in cabs. As long as you find out shuttle times and plan accordingly, you shouldn't ever have to wait more than 5-10 minutes for the shuttle.

On the timeshare note, contrary to what others said, we were not even bothered by staff about the presentations. They did ask us upon arrival. However, we were not interested in paying any money up front and asked for other arrangements. As soon as they wouldn't deal any better with us, they never asked again. Intersting enough, we went back a second time to ask them to give us a better deal and more spa credits and they said no! We were a little dissapointed because we were willing to sit through the presentation for the $200 spending money. Oh well, we had more time at the pool and towards our vacation. I would not even worry about them bothering you at all... they were friendly and not a problem.

The conceirge at the Pacifica is more than friendly and willing to assist you. We arrainged brunch and many dinners of which we were not dissapointed. I suggest doing a whale watching excursion or sunset cruise. The larger boats are really nice and give you unlimited drinks and lunch or dinner. Conceirge can also arrange this for you. This was definitely a fun and memorable experience.

As I mentioned earlier, if you know what to expect at the Pacifica, you should have no complaints. I found the atmosphere to be extremely calming and relaxing. Definitely a great getaway from busy everyday life. I would stay here again and would look forward to it.

  • Date of stay February 2007
  • Member since February 12, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Dream-like Super Relaxing Vacation, Incredible service, Very Clean & Well Tended

Pueblo Bonito Pacifica Holistic Retreat & Spa

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5 of 5 stars
slickkaos 4 contributions
San Francisco California
Feb 12, 2007
10/11 found this review helpful

This place is heavenly. I booked a room for my girlfriend and I for six nights at the Pueblo Bonito Pacifica through Expedia and had a better vacation than I imagined possible. The online trip planning experience was extremely smooth.The hotel is just so gorgeous and the setting so serene that someone would have to be a real grouch not to have a nice stay. The staff and service were excellent, the room was beautiful, and the food was really much better than I'd expected. I'd have a hard time staying somewhere else upon returning to Cabo. The only minor drawback of staying here is the fact that the beautiful private beach is unsafe for swimming. Keep in mind that this is the ONLY thing that isn't absolutely perfect here.

Our suite was extremely nice. Very clean and well tended. The maids were great and folded animals out of our towels every morning and again for turn-down service! The bed was cloud-like and we loved the pillow menu. The room was actually very spacious and beautifully designed. So well designed in fact with such an amazing view that we had trouble finding reasons to leave the room at times. Nice large shower and Room service was fast and excellent. We ate a lovely breakfast on our balcony each morning. Lunches are best had at the swim up bar in the pool. We used the gym in the sleek and modern spa. There was an excellent personal trainer there who assisted us with stretching at no cost.

With such attentive and stealthy service at the hotel, we found that we couldn't get any better help anywhere else in Cabo. I HIGHLY RECOMMEND THIS HOTEL. Go soon as a ritz carleton and shopping mall will be built shortly on this temporarily private stretch of pristine beach.

  • Date of stay September 2006
  • Member since February 12, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Awesome Quiet Relaxation

Pueblo Bonito Pacifica Holistic Retreat & Spa

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5 of 5 stars
AnnBens 2 contributions
Colorado
Feb 10, 2007 | Trip type: Couples
12/13 found this review helpful

My husband and I just returned from the most relaxing beautiful spot for a winter vacation...the Pacifica. It was quite unlike other places in Mexico we had stayed. The best part: quiet (no kids), not crowded at the pools, a LONG beautiful walking beach (often I did not see another person out there), great balconies to sit on each morning, drink coffee and watch the whales.

We got many tips from TripAdvisor that were great: we brought our own cooler for the room, got breakfast food from the downtown market, brought coffee and filters, and had awesome breakfasts on our balcony each day, watching the sunrise and the whales. Do ask for a room 4th floor or higher. The trip to and from the airport booked on Transcabo/Charters Mexico was reserved beforehand on the internet and went smoothly for only $34/pp. We did go up to the Sunset's sky pool for sunset one night, but they close at 6pm, so you really can't get a dinner or drink there at that time. We did find out too late that the Pacifica had a free wine and cheese tasting on Wed. nights at their wine bar. We did attend the time-share presentation which was interesting to see, and easy to politely decline. It was worth getting the $200 towards food certificates. That covered our lunches and a dinner at Siempre. We found the food at the Pacifica good. It is pricey at night, but the fresh caught fish was excellent. The food at the pool bar was great and inexpensive, and the drinks were large, and comperable to resort prices.

I loved walking the labrynth, sitting near the fire pits at night, and had a wonderful Oracle Reading by Gustavo. The spa massage prices were double what I pay my awesome massause, so I passed, thinking I couldn't get anything better there than I could at home. However, as I was waiting for my Oracle Reading, I relaxed in their spa waiting area and it almost felt like a treatment in and of itself!

We took the shuttle to the Sunset a few times, and once the connecting bus into town. It is a little inconveinient to get into town, so if that is a problem, rent a car or take a taxi ($10 one way.) Actually we did not have a car and unless you want to go into town quite often, it is not worth it. Staying around the Pacifica/Sunset are adequate especially if you just want to relax. We found the Pacifica much quieter and the layout much better than the Sunset, too.

All in all, it was awesome. If your main reason to go is to relax, connect with the ocean, walk the beach, enjoy some quiet, this is the place. We will definitely be going back!

  • Liked — quiet, long walking beach
  • Disliked — cost
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since December 31, 2003
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Not so good!

Pueblo Bonito Pacifica Holistic Retreat & Spa

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2 of 5 stars
Shibui 2 contributions
Oregon
Feb 7, 2007
9/18 found this review helpful

My husband and I just returned from a 3 day stay at the Pacifica. Perhaps because of all the glowing reviews we had read, we were expecting a truly excellent hotel. We were disappointed by and large. Here's why.
The time share push is the biggest drawback. I speak fluent Spanish and told them politely that we were not interested. They did not take no for an answer and seemed to consider our refusal to even entertain the possibility, a challenge to make us change our minds. We were approached at Siempre, their dinner spot, on the way in and on the way out twice plus, the same gentleman even came over to our dinner table to engage in small talk.
When we first arrived too early for check-in around noon, we were made to wait nearly four hours for our room. Guess nobody had ever heard of a "stat clean" for guests who invariably arrive before 4 p.m. check-in time. We had the feeling that their extreme slowness in getting a room ready was only due to our refusal to do the time-share talk. A two hour wait would have been more reasonable. Some of the staff we found almost haughty but most were very kind and attentive.
The hotel is lovely, no doubt about it- simple and spare with beautiful landscaping. It bills itself as a quiet place to relax, but we both found the nearly constant "ethereal" and to us, funereal-sounding music drifting about to be maddening. We could not even sit out on our balcony to read in peace at 6:30 a.m. without the high-pitched, long-droning notes of their music assaulting our ears. One morning at breakfast the music was so mournful, I felt like I was attending a wake and the waiters were glum and sad-faced! Music has a huge effect on one's mood. Whatever happened to just plain silence...? The surf is the perfect sound to melt your cares away and cannot be improved upon.
Now to their food. Siempre is overpriced and nearly tasteless. Breakfast is a joke compared to their sister hotel next door, The Sunset. You can enjoy a terrific, generous breakfast there and I recommend you do so rather than frittering away your money at Siempre. Dinners were expensive and very mediocre. The food by the pool was not only better, but also more reasonably priced as well.
I would not visit this hotel again. The beach is lovely, but then, nearly all of the beaches in Cabo are. I will instead patronize hotels that leave the hard-sell on time shares out of it and who see to it that their guests have the relaxation they deserve.

  • Date of stay February 2007
  • Member since February 07, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Exceeded Expectations

Pueblo Bonito Pacifica Holistic Retreat & Spa

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5 of 5 stars
Jules074 1 contribution
Atlanta, Georgia
Feb 6, 2007 | Trip type: Couples
5/6 found this review helpful

We booked a trip to the Pacifica based on the reviews we read on trip advisor and an amazing on line price. We were not dissapointed. We found the service to be amazing from the moment we arrived.
We were a bit nervous about being harassed into the time share breakfast, but it was no big deal. We declined to go and they were very kind and did not harass us or try and push us into going at all.
The first room they checked us into was a ground floor room. I called the front desk and inquired about a room on a higher floor as we wanted a better ocean view. They sent someone right down to help us move and we were in our new room with a gorgeous view in no time at all.
We found the food at the pacifica to be wonderful. We ate lunch everyday at the pool and had the best quesadillas! We had dinner at Siempre two nights and it was fabulous both times. While it is not cheap we did not find it to be overpriced. We did make a reservation for Edith's downtown one night based on reviews we read on line and we were very dissapointed. The resturant was incredibly touristy and the food was very overpriced for the quality. We also ate at Frida's at sunset beach,the sister resort up the hill. Again, we were dissapointed. The view was gorgeous, but we did not think the food was anything special and the bill came to over $200.
The beach was amazing. It was so quiet and peacful - there are no nearby resorts so you have the beach all to yourself. The beach service was also amazing. Gabriella was always checking on us, making sure we did not need anything and made sure we always a fresh drink in hand!
We are looking forward to returning to the Pacifica and I am sure for the price you could not find a better resort in all of los cabos.

  • Liked — the beach, food and no children
  • Disliked — nothing!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 06, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d543023?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $329 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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