The hotel management must be reading the reviews on Trip Advisor, because almost everything that previous reviewers mentioned as irritants had been fixed or addressed when we arrived. We stayed for 7 nights in a regular room, not a suite. The room was comfortable, but small for the rack rate. If you want to spend time relaxing in your room, then go for a suite. (Full disclosure: we went on an invitation that included a $299 per couple for 7 nights deal as well as discounts on selected services.) The service was excellent. The shuttle service has been expanded to twice per hour. Several people made friends and shared taxis or rented cars, since this resort is outside town. We talked with people who took taxis to San Lucas from the "corridor" or from San Juan, and they paid much more. If you don't want to time your leaving to coincide with the shuttle and you don't want to pay for a taxi, then choose a resort located in the crowded, noisy center of town. We thought the serenity of coming "home" to Pacifica and leaving the party scene back in town was worth the cost of the taxi. If you want to party and dance and haggle with the beach vendors, choose another resort, since this one is quiet, serene and absolutely the most relaxing hotel I have ever visited. We had no waits at any restaurant. In fact, we usually had two or three waiters nearby, refilling coffee cups or water. The food prices at the hotel are very high, but are comparable to all of the finer resorts in Cabo. We ate at local restaurants in town that were just as high and not as good. We did find the best value was the lower-priced cafe at the Sunset Beach. We were greeted by name at the pool and at the restaurant and the service only slowed a little at peak times in early afternoon when almost all of the lanai chairs were filled. We were disappointed that the wine bar which advertised tapas did not serve them after 6 p.m. Tapas are generally served in most places as a light evening meal. We are used to eating a larger noon meal and eating light in the evening, but this hotel and all of the Pueblo Bonito resorts followed the American tradition of a light lunch and heavy evening meals. Since the resort defines itself as a "Spa", it was surprising to find an extra $15 per day usage fee for the gym or any wet area. That fee was waved if you received a massage or treatment. The gym and equipment were appropriate for the size of the hotel , but there could have been more scheduled activities and training offered. There were lighted tennis courts, but the golf courses are in the process of being built. If you want to swim in ocean water, take the shuttle to the Rose and you have full privleges at this or other Pueblo Bonito resorts in Cabo. We liked the atmosphere at the Pueblo Bonito San Lucas or the "Blanco" as the locals call it, which is just next door to the Rose. The beach service was excellent. Many people we talked to liked the heavy architecture of the other Pueblo Bonito resorts that are in the traditional Mexican or mediterranean style, but we loved the clean lines and open contemporary style of the Pacifica resort. The concierge service was very good, but many of the staff are only recent arrivals to Cabo from Mexico City or Cancun, so don't expect them to know the local scene very well, or any of the sights in Baja Sur. They will however get you in touch with locals who do know the area. We rented a car and spent a day in Todos Santos, about 75 km north, and it was a trip well worth taking. Get a local guide to take you if you don't know the local and national driving customs, which can be hair raising. We even took advantage of viewing timeshare opportuntiies (or fractional ownership as they insist on calling it) which we normally do not do. We received a large discount on food costs and spa treatments and received a number of free activities, like sunset cruise. All in all, it was a terrific vacation, and well worth it if you want a quiet, serene place to stay without noisy children, without beach vendors and without a Starbucks for miles....yes!