Recently stayed there. Misunderstanding with staff regarding reservation and guest #s resulted in security being called to our room. They could have simply come and talked to us to clarify the problem! We were then treated terribly throughout the rest of the stay....made to feel uncomfortable/unsafe in whatever we were doing. Very disappointed with this establishment. They do not cater to the customer.. They cater to themselves.

My wife and I have traveled to Cabo several times and have always stayed at one specific property that we love until this trip. I got this bright idea to try something "new" so we found the Pacifica and from what everything we read and researched it seemed like it was going to be great! 4-1/2 star rating (same as the other property we have stayed) so it should be very nice and comparable. WRONG! Let me just start by saying that we travel a lot and have stayed at some very nice places and there is no motive to this review other than I wish someone would have told me before we booked this place.

The management in this hotel is without question the worst I have ever dealt with. They are extremely unaccomodatiing and absolutely do not care if you are pleased with anything. We arrived at the hotel and after checking in did not take long to realize this was not the property they advertise it to be nor was it what we were hoping for it to be. After numerous disappointments we decided that we wanted to leave the property and go to another hotel. NOT A CHANCE. The hotel management absolutely would not budge and would not give us any kind of a refund. We had a package deal and had payed for five nights and were even willing to pay a one night penalty. The so-called management told us that we would forfeit our entire five nights and there would be no refund (things were so bad and we were treated so poorly, we actually considered doing that). The rooms at this hotel are like a cracker jack box. Extremely small, very simplistic. There is only one sink in the bathroom (even in the suites). Most of the rooms are very far removed from the pool and beach area which puts you pretty far back from the ocean. The pools are in bad shape. They are made up of small little blue tiles and there are tiles missing everywhere. All the restaurant options in this hotel are in one circular buidling (execept for the food you can get at the pool) and basically are not seperated by anything (it is a very strange set-up). For a "Holistic" resort you would expect the spa and fitness center to be amazing and although I did not use the spa my wife did and she said it was one of the smallest, unimpressive spas she had ever used. I would echo those sentiments concerning the fitness center. Also be aware that the hotel is trying to push time shares and will hit you up to sit through a presentation that will eat up part of your precious vacation. They are definitely deceiving about the way they approach it but we fortunately did not fall for the pitch and did not end up going to the two hour presentation. I have been hit up several times at the San Jose airport for time share stuff but come on....at your 4-1/2 star resort they hound you for a time share presentation??

Overall this was a very disappointing resort for us and we will absolutely never go back and I would not refer this property to someone that was looking for a more "upscale" resort. The biggest thing that I would want you to know is that this was not what we expected and think that if the property had a more accurate rating it would be just fine and although the service staff itself was good the managment and customer relations was as I stated earlier the worst I have ever experienced.

Four years ago we stayed at the PB Sunset Beach (just up the hillside from the Pacifica) and toured the Pacifica (just opened). That's all it took. We knew we would stay here on our return trip to Cabo.

The resort is absolutely beautiful from the grounds to the pools to the spa, etc. The landscaping is very well maintained. Everything was spotless (I'm extremely picky when it comes to cleanliness). We stayed in a room with a king-size bed on the fourth floor. We had a magnificient view of the beach and ocean along with the larger pool. While the room is smaller than most resorts, it was plenty of space for me and my husband. I have never felt sheets as soft and smooth as these (and I always use 700 thread count sheets at home). Plus, the bed had a feather bed on top of the matress. Extremely comfortable.

The food at the pool, cafe and restaurant was very delicious (on the expensive side though). Service was impeccable through the resort, especially at the restaurant and pools. We basically had the place to ourselves. Three buildings were not even in use (thanks to the Swine Flu scare). We took the free shuttle between this resort and Sunset Beach as well as the free shuttle to town (PB Rose). Very easy and accomodating travel between the resorts.

I cannot say enough great things about this resort. We will be back!

My husband and I went for a quick getaway and we had a wonderful experience. The resort is beautiful, clean and the service was excellent. The staff was really friendly and attentive. The food was also good. The resort is not close to much, but it is perfect for relaxation. I would definitely go back again. The only thing we can complain about is the fact that they bug you to buy a timeshare, the woman would even call our room in the morning. If we could have avoided that, the stay would have been perfect.