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“Average at best....” 3 of 5 stars
Review of Pueblo Bonito Pacifica Resort & Spa

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Pueblo Bonito Pacifica Resort & Spa
4.5 of 5 Resort   |   Cabo Pacifica s/n, Cabo San Lucas 23450, Mexico   |  
Hotel website
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Hotel amenities
Special Price
45-50% Off All-Inclusive
Ranked #12 of 67 Hotels in Cabo San Lucas
Certificate of Excellence 2014
Atlanta
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
“Average at best....”
3 of 5 stars Reviewed August 11, 2014

I stayed at Pacifica for 4 days and 3 nights. When you get your 'all inclusive' wrist band, keep in mind they will also try to get you to attend a timeshare presentation at the Sunset property just up the hill. It was worth it because they pretty much offered 2 free activities to attend a 90 minute presentation, but you have to be a stickler for wrapping them up in 90 minutes otherwise they will go on and on.

The rooms have a mold/mildew type smell to them, and the room definitely has some wear and tear. The bed was somewhat comfortable but the decorative pillows had a really weird mildewy smell to them, as did the comforter(the type of smell clothes have when you have left them in the washing machine too long and instead of rewashing them you just dry them). The shower doesn't drain well while you're showering so there's a pool of dirty water on your feet as you clean yourself. Make sure to hold the toilet lever down until everything flushes, otherwise it will not flush.The ac was set to 69, but never got the room really cold. The hotel is somewhat secluded and it was nice to not have children running around (as this is an adult only resort). Room service takes a long time and the food is cold/not fresh when it arrives. The resort is in a U shape so essentially all the rooms have some type of "view" of the ocean. If you pay for an upgrade for ocean view its not worth it. No free local calls, so have the concierge make your calls/reservations for activities for you. The wifi works all around the property so that was a plus. We ate at the poolside restaurant for lunch one of the days, and the food quality is like a step down from bowling alley food(mind you the same food is offered for room service). It pretty much fits the quality of food you would expect at an all inclusive(no so great). We ate lunch at Siempre one of the days and the food there was a little better but still not so great. One night we made reservations for Siempre and the dinner quality was A+. Prime rib, rib eye, risotto, definitely better quality. Breakfast at Siempre is pretty decent, the Sunday brunch is by far the best as there is fresh seafood, breakfast items, as well as lunch items. The Paella is to die for! We went for lunch one day at the Sunset property Bistro restaurant, and the food quality was better there. Ordering alcoholic beverages at any location equals watered down juice with bottom shelf liquor. You have to specifically ask for the 'known' name brand liquor otherwise your drink will be made with random no name liquor and taste like juice. We had drinks in the bar that is next to the lobby area and we had a great time. Moises was awesome! So was Ofelia! Wish the bar had better music though, as there is only one music station. The shuttles to other properties take some time to arrive so that's a little annoying, its almost like you can get there quicker if you hail a taxi.

Overall, the property is large, the rooms are mediocre and the food is decent depending on where you eat. I would not give this resort a 4 or 4.5 star, I think it's more along the 3- 3.5 range. It's quiet, adult only and the staff are relatively friendly. If I were to return to Cabo, I would not stay here again.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, Gerente at Pueblo Bonito Pacifica Resort & Spa, responded to this review, August 18, 2014
Dear Reviewer,

We would like to thank you for taking the time to review us, we understand this was not the best hotel that fitted your needs. We are going to be working so hard to make sure our future guest don´t get any of this experiences again.

Warm Regards,

Margarito Barreras,

General Manager
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2,249 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (662)
Date | Rating
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  • French first
  • German first
  • Japanese first
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English first
Vancouver
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 10, 2014

Very clean resort, and well maintained. Staff was very nice and courteous. Breakfast was great, and had a nice mix of Mexican and North American foods. Drinks were nice, and the swim up bar at the pool was cool to have.
The resort is not too far from downtown, and they have a shuttle every hour to one of their sister resorts closer to downtown. We stayed out late a couple nights to check out downtown, and it’s only $15 for a cab back.
We visited their sister resorts as well, and this one is less crowded and less noisy (most likely due to it being an adult only resort, and no kids allowed). Definitely felt like a secluded resort.
The only downside is that you can’t go in the beach water, however we were well aware before booking.
Would definitely go back.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, Gerente at Pueblo Bonito Pacifica Resort & Spa, responded to this review, August 13, 2014
Dear Guest

Thank you for such great feedback from your recent Pueblo Bonito Pacifica getaway.
We are very glad to hear that you enjoyed your time with us
Thank you for sharing your excellent experience, we do hope to have the opportunity to serve you again soon!

Warmest Regard

Margarito Barreras
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

This is a very clean, quiet and relaxing adult all inclusive resort. It's about a 10-15 min cab ride to the downtown area which was perfect for us because we did not want the "party hotel", and it was not crowded at all. It felt like we were in a secluded resort. I've been to a lot of all inclusive resort where food was at most mediocre and I must say, food here was pretty good, especially the breakfast buffet and poolside food. We visited La Frida restaurant for dinner at the neighboring Pueblo Bonito Sunset Beach Hotel and paid an extra $25 per person - definitely worth it because we had a great dining experience. We also visited Pueblo Bonito Rose and dined at Cilantro. Although the beachside view was amazing at Cilantro, the food was not. Siempre restaurant at Rose was not great either.

Overall, we had a great experience at Pacifica. Our rooms were cleaned daily, we did not need tickets for beach towels (you can get as many towels as you like! It's self serve), service was on point, food was good and facilities were clean. We'd like to thank Alexis our server who made sure we had plenty of food and drinks at the pool and beach. We'd definitely stay at Pacifica again. Highly recommend it.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Pacifica Resort & Spa, responded to this review, August 18, 2014
Dear Irene B,

We truly appreciate your kind remarks and the time you took to review us, we will make sure to pass you recognition to Alexis. Hope to welcome you for the second time soon!

Best,
Margarito Barreras, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenmoore, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

My daughter and her finance returned to Pueblo Bonita Pacifica for their wedding, after becoming engaged there the year before. She had always dreamed of being married on a beautiful beach, and it turned out exactly as she envisioned. The resort was beautiful, peaceful, and most relaxing. I appreciated the adults-only option for our event. The staff was extremely professional and courteous - everyone seemed to love working there and they were all very friendly, happy and helpful. Every detail was impressive, from our room which had view of ocean even from bed, to the landscaped views and gardens at every turn, the excellent restaurants and buffet (especially the best-ever Sunday Champagne brunch, and favorite server Alex!) and the gorgeous pools and beach. We were able to enjoy the wedding without a care in the world, because the resort took care of everything. My daughter coordinated all details online with their wedding planner Denise, and everything went perfectly. We all had our hair done by Nora in the Armonia Salon and the up-do's were amazing! I had never stayed at an all-inclusive resort but now I would recommend it, especially for a wedding. Considering the quality of the experience I think the cost was very reasonable. I would definitely go there again for a reunion or just vacation with my husband!

Room Tip: Garden View room still had Ocean Views from 3rd floor and above
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, Gerente at Pueblo Bonito Pacifica Resort & Spa, responded to this review, August 13, 2014
Dear Guest

Thank you for such great feedback from your recent Pueblo Bonito Pacifica getaway.
we are very glad to hear that you enjoyed your time with us,
Thank you for sharing your comments and we do hope to have the opportunity to serve you again soon!

Warmest Regard

Margarito Barreras
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southlake, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

Outstanding. Hotel staff was exceptional - they made our stay a special time. Restaurant Siempre was very very good for every meal we went there for. Special kudos to Gregorio Castro, Gregorio Lopez and Alex Vega. Quivera Golf Course is stunning. Our 35th wedding anniversary trip will hold great memories for us.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Pacifica Resort & Spa, responded to this review, August 7, 2014
Dear Reviewer,

We would like to thank you for your preference on choosing Pueblo Bonito Pacifica for you Anniversary Getaway, we feel very happy to hear you had an amazing time. We'll make sure to pass your recognition to every staff member mentioned above.
Looking forward to your next visit.

Happy Anniversary!

Margarito Barreras, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

This was our first time at PB Pacifica and we really enjoyed our stay. We are not huge fans of the desert landscapes, but other than that the resort is beautiful. Pools, spa and restaurants were all staffed with highly trained, helpful, empowered and very friendly staff. We especially want to mention the Gregorios (Castro and Lopez) and Alez Vega in Siempre restaurant. Great service, great attitudes and always a friendly smile and greeting. Gregorio Castro and the Siempre chef planned and prepared one of the best meals we have ever eaten for our anniversary dinner. Great job. We will be back.

Room Tip: Get a room on highest floors (3,4 and 5) for best views.
See more room tips
  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Pacifica Resort & Spa, responded to this review, August 7, 2014
Dear John A,

We feel pleased after reading such a nice review, we truly appreciate your comments, and hope to welcome you anytime soon in the near future. Congratulations on your anniversary!

Warm Regards,
Margarito Barreras, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 5, 2014

The perfect place to stay: great food, drinks, beach... the total package! Gabriel was our favorite waiter, wonderful service with a smile and a song. Such a fabulous time staying here and the staff made it truly memorable!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Pacifica Resort & Spa, responded to this review, August 7, 2014
Dear Jen H,

Thank you so much for your kind remarks, we will make sure to pass your recognition to Gabriel.
Hope to welcome you anytime in the near future!

Best,
Margarito Barreras, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Pacifica Resort & Spa

Address: Cabo Pacifica s/n, Cabo San Lucas 23450, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cabo San Lucas
#7 Top resorts Hotel in Cabo San Lucas
#10 Romantic Hotel in Cabo San Lucas
#11 Luxury Hotel in Cabo San Lucas
#11 On the Beach Hotel in Cabo San Lucas
#16 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Pueblo Bonito Pacifica Resort & Spa 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
The award-winning Pueblo Bonito Pacifica Resort & Spa is an enchanting oasis of natural beauty and relaxation, located on a 2.5 Mile stretch of pristine white beach on the Pacific Ocean, just one mile from lively downtown Cabo San Lucas. This boutique resort offers a deluxe all-inclusive plan providing gourmet a la carte dining, enhanced guest services and a wide range of amenities. Pacifica features five restaurants, five bars, two pools, an award-winning spa and luxurious accommodations in a calm, adults-only environment. Fashionably decorated guestrooms and suites include furnished patios and balconies with stunning views of the ocean and sunsets. Designed for the sophisticated and discerning guest, Pueblo Bonito Pacifica has everything needed for a fun and relaxing vacation experience. ... more   less 
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Also Known As:
Pueblo Bonito Pacifica Hotel Cabo San Lucas
Pueblo Bonito Pacifica Resort And Spa
Pueblo Bonito Pacifica Holistic Retreat & Spa
Pueblo Bonito Pacifica Resort & Spa Cabo San Lucas, Los Cabos

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