They may be able to fool their other less-travelled hotel guests, but my husband and I have stayed at numerous high end resorts. This wasn't one of them. We stayed in the most expensive all-inclusive room on the property and couldn't even get a bottle of wine (there are ZERO options by the way- they carry one brand) brought up to the room via room service. They told my husband they could only send glasses. My husband calls our butler who sends up the bottle- why the run around?? At the pool, we could only receive flat beers in plastic cafeteria-style cups-- no cans. Again, we were able to have can brought over after finding our butler to complain. At over $800/night, that is absolutely absurd.
The other guests were loud and obnoxious. They were clearly there for the sole purpose of getting over served by the pool bar. Our first afternoon (one of many examples) a man was screaming in the pool "music! Music! Music!" so they actually brought out speakers and blaired some horrible techno music. At which point another buffoon jumped on the pool bar and began taking off his swim trunks.
Day two we went to sister resort and waited over an hour for food. They tried to pass off the hostess as the manager. Then we waited over thirty minutes to catch the shuttle back to our hotel, which was down the hill. Had they told us it would be a wait, we would have just taken a taxi but instead they carted us to some coffee shop to wait an indefinite period of time.... When we finally made it back we had a talk with the manager who assured us he would do "something special". Apparently the something special was to screw up our travel arrangements out of this hell hole......
They screwed up our private transport reservations (which we had already paid for) and sent us to the airport in a rickety death trap sans seat belts.
Long story short- If I were paying $400 bucks a night in Cancun and I was on spring break, maybe I would have enjoyed myself. But probably not.
- Official Description (provided by the hotel):
- The award-winning Pueblo Bonito Pacifica Resort & Spa is an enchanting oasis of natural beauty and relaxation, located on a 2.5 Mile stretch of pristine white beach on the Pacific Ocean, just one mile from lively downtown Cabo San Lucas. This boutique resort offers a deluxe all-inclusive plan providing gourmet a la carte dining, enhanced guest services and a wide range of amenities. Pacifica features five restaurants, five bars, two pools, an award-winning spa and luxurious accommodations in a calm, adults-only environment. Fashionably decorated guestrooms and suites include furnished patios and balconies with stunning views of the ocean and sunsets. Designed for the sophisticated and discerning guest, Pueblo Bonito Pacifica has everything needed for a fun and relaxing vacation experience. ... more less
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- Also Known As:
- Pueblo Bonito Pacifica Hotel Cabo San Lucas
- Pueblo Bonito Pacifica Resort And Spa
- Pueblo Bonito Pacifica Holistic Retreat & Spa
- Pueblo Bonito Pacifica Resort & Spa Cabo San Lucas, Los Cabos