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Pueblo Bonito Pacifica Holistic Retreat & Spa: Traveler Reviews


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90% Recommend
4.5 of 5 stars 443 reviews
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Sun, Peace and Quiet, Kidney Infections, and Hurricane Norbert

Pueblo Bonito Pacifica Holistic Retreat & Spa

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5 of 5 stars
elcope 7 contributions
Seattle
Oct 13, 2008 | Trip type: Couples
5/5 found this review helpful

Ok - I have lots to share, so be prepared for a long review!
My husband and I just returned from an 8 day stay at the Pacifica (10.3 - 10.10) for our wedding anniversary. Maybe it's because we were so ready for some good ole' R&R - but this place, just fit the bill perfectly.
Everything was spot on from past reviews I had read - the time share sharks at the aiport, the 45 minute van ride from the airport to the hotel, the wonderful lavender smell of the lobby as you walked up (by the way, you can actually buy the spray that makes the lobby smell so good, down in their spa - it's pure lavender and comes in a large bottle with an extra spray nozzle attachment, for $37. They had a smaller bottle too - I think for $16.) - and the nice, cold, lavender infused towels that they handed to you. Yes, we were hustled straight from checking in, directly to the time share ladies - but we were prepared for this, and made sure we signed up for all the goodies we wanted, upfront.
Our room - even though I requested a higher floor - ended up on the first floor...which turned out to be just fine (from the front side it was floor one, and from the side that faces the beach, it was floor 2). We had a lovely view of the pool, Siempre (their restaurant), and the beach. The room was exactly as the pictures showed - so we were not disappointed.
We did sit through the "90" minute time share presentation the very next day - which ended up being 4.5 hours instead. This is held at their sister property the Sunset - which is only about an 8 minute van ride up the hill. We were very interested in what they had to offer - and went down on our trip, with that mindset. We held off until the very end - as the offers kept getting better, and we got exactly what we wanted, and what we were expecting to pay. We feel very good about this purchase, as the PB hotel chain is directly partnered with the Ritz Carlton - and their new resort is planned to go in, right next door to the Pacifica (which will have 2 Jack Nicklaus golf courses included).
The properties are very nice and well maintained - and the staff is very friendly and knowledgable. We did end up eating one day at the Sunset (The Bistro has a very good and cheap breakfast - $20 for the 2 of us) and staying out by their pool - however, the entire reason why we loved the Pacifica so much, was because it was not crowded, there was hardly any noise (no kids under 16 allowed), there is no smoking allowed, and it just had a more relaxed energy about it. The pool at the sunset (keep in mind, they have several - but we only managed to make it down to the one by the beach...I do hear they have an adults only - but we just didn't make it up there) was very crowded - and it took us about 10 minutes to find 2 open chairs together, but couldn't find ones with an umbrella. The lounge chairs at the Sunset are plain, hard chairs - and good luck trying to get more than one towel from the towel check out! However, down at the Pacifica - they have 2 pools, both with MANY open areas to sit, both with or without an umbrella. Their lounge chairs have very nice thick pads on them, and you can get as many towels as you'd like. So while we understand the Sunset is perfect for families - great atmosphere, no doubt about that - the Pacifica is wonderful to just relax and lay back.
We also took advantage of the spa at the Pacifica - twice. My husband had never had a massage before - so we opted to have the couples massage, on 2 different days. $300 for 80 minutes (which means $150 each, both getting 80 minutes). In my mind, that's a very fair price - but then again, I'm use to paying that, plus more - up here in Seattle. They do have a 10% tax charge, and a 12% service fee - which they ask you to pay up front...so I didn't tip anymore than that, until after my service. I ended up really liking both of my massages - so we gave each of our therapists an additional tip, which would equate to them getting the normal 20% (including the 12% service fee).
Cabo Town - we ended up not really being a fan of the main town itself. It's about a 10 minute van ride via taxi, for $12 - or you can wait for the free shuttle between the PB hotels. The town is a typical town in Mexico - full of people bartering, trying to sell you anything from these annoying plastic whistles to your basic pack of Chiclets gum. I think it's probably because I was not starting to feel well, that I was getting annoyed with people interupting our dinner, to try and sell us a rose in a plastic sleeve for $5. While I know they are all trying to make a living as best they can - I found that I appreciated the protected grounds of the Pacifica more and more (as they aren't allowed on the property).
For Cabo restaurants:
La Fonda - Excellent local cuisine, and by far, my favorite restaurant. Great service, amazing food. Highly recommend this restaurant. I think our bill came to about $120 (US), but we also had 2 drinks each, an appetizer, our main courses, and dessert.
Nick San - I love sushi - and being from the northwest, I also love seafood. I thought the fish quaility at Nick San was very good - however, what they had in quality was missed greatly in presentation. Just fish on rice on a plate. Don't get me wrong, I know you are just going to eat it - but I just expected a little something more, that's all. Prices were decent - as least comparible to what I pay at home - Fresh Salmon Sushi (2 rolls) were $6, and the Tuna and Hamachi were I think a dollar more. I think our total bill was around $70 (US).
Salvatores Italian - this place came highly recommended as where we should eat, for our anniversary. So we made reservations and off we went. I think maybe we were expecting to have some sort of view of the bay - but that's definitely not what you get. The restaurant is a small, quaint spot - located adjacent to a small and cheap hotel (more like motel - think the perfect spot for spring breakers). The hot tub for the hotel, is located right in the middle of the grounds for the restaurant - which is odd, but adds to the atmosphere. The staff was very friendly (ours was from Portland, OR.) - but they are very busy and hustle about. We were there on a Wednesday night, which is their lasagna night. I took the advice of past reviewers, and my husband and I shared one plate between the two of us - which I can tell you, was the best choice we could have made. The lasagna came out on a platter - and was enough to feed (no kidding) at least 4 grown adult men. It was huge!!!! Taste wise - it was decent...it wasn't spectacular, but it was decent. Overall, I think our bill was around $40 (US).
Siempre (at the Pacifica) - we ate at the hotel restaurant several times. We tried the sushi one night - which was ok. I had their filet on another occasion - which was pretty good, and I had their lobster raviolis on another night, which I didn't care for (more shrimp in the sauce, than anything, which I wasn't expecting). The little bar at the pool serves excellent fish tempura tacos with wonderful guac and salsa (just like other reviewers have said). They have a pretty decent BLT - with a tasty side green salad...and their prices are reasonable.
By the last few days of our trip - unfortunately, I came down with the most amazing back pain and a very high fever (103.6 degrees). After one very restless night, we called the front desk and discussed what our options were in regards to seeing a doctor. They immeadiately took care of everything, and had an English speaking doctor sent right to our suite. She was able to assess all of my symptoms and explained that I had a very severe kidney infection (and possibly an infection of my appendix). She wrote out a prescription for all of the medications needed - and took it straight to the concierge, for them to pick up and deliver straight back to our room. The fee for the doctor to come to my room was somewhere around $60 - and the medications came to a total of around $90 (for 3 different types). The staff was wonderful in taking care of every need - and they stayed the appropriate distance away, when not needed. For this service alone, I would give the Pacifica an A+.
By our last day, we were amongst the few rushing to get everything together, to get out of Cabo before any storm passed through due to Hurricane Norbert. The staff double checked our flights to ensure they were on schedule, and always had an update for the weather at all times.
Net / Net: I would highly recommend this resort to anyone. If you are looking for R & R, this is definitely the place to go. While we will be going back to Cabo more often now, due to the timeshare, we will always make sure to catch the shuttle down to the Pacifica to lay by their pool.

  • Liked — Peace and Quite!!!! Great staff, no children under 16, no smoking allowed! Loved the wind on the Pacific side of the peninsula - kept things nice and cool!
  • Disliked — You can't swim in the Ocean on this side - but you can lay by the pools or on the beach instead.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 09, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wow!!

Pueblo Bonito Pacifica Holistic Retreat & Spa

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4 of 5 stars
maliajets 8 contributions
New York
Oct 13, 2008 | Trip type: Couples
3/3 found this review helpful

We loved this place! It was exactly what we needed at the time: peaceful, quiet, no children.....The staff was very accommodating. I am very thankful for the Trip Advisor website. Due to past reviews, I was aware that they might try to real us into their sales offices with offers of free breakfasts etc....Therefore, as soon as we arrived and they asked if we had been spoken to about their sales dept., I told them under no uncertain terms that we were not interested AT ALL. They understood and never asked us about it again. I overheard other couples complaining about being sucked in...I was greatly that I had read reviews here first. The food at the pool was great (esp. the fish tacos and the swim up bar), the main restaurant is over priced and our meal was not that great. On one night we traveled to one of the many restaurants at their nearby (5min.) resort for all-you-can-eat Mexican night and it was delicious! The small cafe/shop was the perfect place to stop for croissant and coffee in the mornings on our way to the pool. It also helped us save a lot of money on otherwise expensive breakfasts.
The facility itself is absolutely beautiful if you like very simple decor. It is the cleanest resort I have ever been to. They have a very hard working staff.
If you are looking for excitement and a huge spa this is NOT the place for you. We needed to do nothing for 4 days and that's exactly what we did (except for the eating, drinking, massages, spa treatments.....)!

  • Liked — The beautiful architecture and peaceful surroundings.
  • Disliked — The prices - but at a certain point you just have to turn the other way.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 13, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d543023?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $329 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very Peaceful and Beautiful

Pueblo Bonito Pacifica Holistic Retreat & Spa

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4 of 5 stars
SSWEETIGIRL_123 8 contributions
DUBLIN, CA
Oct 3, 2008 | Trip type: Couples
3/3 found this review helpful

The hotel was so clean and so calming. From the second you walk into the lobby you feel like you are just de-stressing. There are no children allowed. It is a very quiet place with beautiful surroundings. The architecture is just amazing. There are sofas near the firepit to relax on at night.

We rented the cabana on the beach for one day and it was very peaceful also. There is no swimming in the ocean there, but the pool area made up for it. There are umbrellas all around the pool to provide shade.

The food was good but pricey. The spa was average. It was also very pricey. We did a timeshare presentation at the Sunset and recieved spa credits and dinner credits. We liked the fact that you can use all the sister properties (The Rose, The Blanco, Sunset Beach) They will shuttle you there and you can sign for food at the other properties if you stay at one.

I would highly reccommend this hotel for those who are in need of relaxation; if you want to party this is not the place to go. You can practically hear a pin drop on these grounds!

It is a bit far from town but you can go to the other properties near town on the swimmable beach and make a day of it. We are going back in November to stay at the Sunset.

  • Liked — the service and the relaxing atmosphere
  • Disliked — too far from town and no swimming in ocean
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 01, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The good, the bad and the ugly

Pueblo Bonito Pacifica Holistic Retreat & Spa

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3 of 5 stars
Bouj 2 contributions
Seattle, WA
Sep 28, 2008 | Trip type: Couples
4/6 found this review helpful

My husband and I just returned from a six night stay at PBP, we were celebrating our 20th wedding anniversary. The resort is beautiful, the staff, attentive and our suite was gorgeous. True, it is off the beaten path but we much preferred this over the hustle bustle of downtown. We REALLY wanted silence and a zoom down experience, PBP was mediocre at helping is achieve this. Before you are GIVEN your room key, you must first meet with a timeshare pusher. We fell into this trap with tales of gift certificates. BEWARE, it IS NOT a 90 minute experience. Four hours later we were back at PBP sipping weak, over priced margaritas realizing we just had an error in judgement! We booked spa treatments which in our opinion were just average and way over priced. The spa is pretty but one will pay more than in the States. The fitness facility CHARGES for it's use. Everything was over priced but the staff was so polite, it sort of made up for it......until our last night. The PUEBLO BONITO PACIFICA owes EVERYONE of their guests an apology for the DISRUPTION that went on the night of the 26th September. If you DO plan to waste your hard earned money and stay here, and IF you want a nightly romantic swim in the pool, quiet and serenity.....do ask the resort if a wedding reception will be taking over the entire pool area during your stay. We didn't ask....but certainly never expected to be serenaded all night with loud music and flashing lights last Friday night. We paid big bucks for a suite overlooking the pool but spent our last night with loud guests, flashing lights, wedding toasts and screaming music . We begrudge no one a wonderful wedding but this is not the sort of climate PBP claims to possess and we were there to celebrate our own wonderful time....in a place that promises something very different than our experience. When we called the front desk, we were brushed off. Guillermo at check out was rude and refused to accept our "certificates" thus confirming the timeshare crap was just that. We left, paying a bundle of $$$ and a resolve to NEVER return. Magda (concierge) and Samuel (welcome staff) missed out on our good wishes and tips upon our exit as we left, tired, frustrated and absolutely furious. Treated like Royalty on the way in and yesterdays mashed potato's on the way out! Agree with previous review...RIP OFF in MEXICO! Sticking with Hawaii!

  • Liked — Great beds, staff attentiveness
  • Disliked — Unresponsive management
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $329 (year-round)
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Spend your money elsewhere

Pueblo Bonito Pacifica Holistic Retreat & Spa

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1 of 5 stars
Susana63 2 contributions
Los Angeles
Sep 24, 2008 | Trip type: Couples
3/7 found this review helpful

Went there because of a time share promotion that we, luckily, didn't attend. Just got back from a 4 night stay at this resort with my husband. The resort is lovely, just like the pictures you see on their website. The room was very nice and well maintained. It had modern decor with a lot of comfy amenities. Staff was nice and courteous. The food at the restaurant there was expensive for Mexico and it wasn't anything great or spectacular. There are so many flies outside that you can't even sip a soft drink without being attacked by flies. There were flies inside the restaurant too. It was gross. I lost my appetite and couldn't finish my food.
But this is not the worst of it folks. There are several other reasons why we would NEVER go back to this place. The beach is pretty to look at from a distance but you can't even stick your toes in the water or the huge shore breaks can potentially suck you out to sea (several people have drowned.) And forget about the shuttle ride to their sister hotel in town (where you can sit at the beach and take a swim if you'd like) unless you don't mind driving through 30 minutes of slums. Yea, we're from LA, we've been through south central and east LA but this is plain awful. Plenty of filth and trash strewn all over the place.
We rented a car not through the hotel because we got a much cheaper rate with another company. When they wanted to deliver the car for us at the hotel, the resort (or AVIS payola) said no. I guess the AVIS guys at the hotel didn't like the fact that we went elsewhere. They made us meet the rental guys OUTSIDE the gate. However, they weren't through with us just yet. They vandelized our car over night. No cameras or security in their parking lot so thieves can have a big free all. There were only three cars late at night when we parked it. Our car and two AVIS rental cars. It doesn't take a genius to see how corrupt this place is.

This is Mexico everyone, and even though the resort looks nice it is still in Mexico where the standards are not the same as in the US.

Lastly, my mom's migraine medicine was stolen out of our suitcase at the Cabo airport.

Save your time & money, don't go. Go to Hawaii or the Carribean (Bahamas, Bermuda, Cayman Islands, etc.)

  • Liked — cleanliness
  • Disliked — flies, close proximity to bad area, corruption
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 03, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $329 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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