This resort surpassed all of our expectations. The standouts were the service and the food. Everyone was exceptionally helpful and friendly. The housekeeping staff even went the extra by creating swans out of the bath mat and making little fans with the tissue. The room was very clean and the bed was so comfortable. They also offered a variety of 4 different pillows to select from. The food was fantastic. I would recommend spending the extra $20 and go to La Frieda and experience a very high quality meal. Siempre was the main restaurant at Pacifica and I recommend the ice cream and creme brûlée yum! The Waite staff were so attentive and sincere in wanting to help you. The pools were missing some tiles but big deal. They were clean and large enough for you to not feel crowded at all. The food around the pool was so good. Especially the guacamole. Jonathan was so wonderful. As he ran around to deliver drinks and food he never hesitated to stop and take another order. In fact his response to thank you was always "my pleasure". Hats off to Marco at the entrance. He made sure you got a taxi or anything you might need. He even came in early to find out if a group of girls made it back safely from a night out. If you want a retreat away from town and don't care about swimming in the ocean you can't do better than Pacifica.
The only drawbacks were the food at the sushi restaurant was very slow to be delivered but still delicious when it finally came. Another issue is people saving chaise lounges. If you want an umbrella you need to get to the pool by 8 and save a spot. We saw people go down and save chairs and not show up till noon. Just not right. Also the spa is lovely but very expensive.
The concierge Magda helped us set up a snorkeling trip and helped us decide on where to eat. She was amazing.
You must have reservations for dinner at Siempre. The buffets were a mix of great and just okay. Mexican night and seafood night are excellent but skip Asian night and go to a restaurant instead.
We did not pay to upgrade to an ocean view room and still ended up on the 3rd floor with a great view where we could watch the whales.
We loved our time at Pacifica and will be back.
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