Staff across the board go out of their way to meet your needs. We upgraded to a suite and in our opinion well worth it. Our butler Ramon was earnest and helpful. Conceirge on several occasions was great yoo. Siempre dining staff Christian, Frang and Gregoire made our meals very nice. Maid Matilde was terrific and very pleasant. i have read a few negatvie reviews, and would add that anytime you vacation at an all inclusive you will relax and enjoy yourself more if you remember yiu are in Mexico and there is a learning curve. Chill out and enjoy!!!

We celebrated our anniversary here and it was just perfect. The Spa was amazing, the grounds were well kept, the food was great, and the drinks were good. The mixed one's definately needed a boost of alcohol, but all and all amazing. Even the food by the pool was good, I recommend the Shrimp cocktail. It was a perfect little peaceful getaway for me and my spouse.

This is the first trip advisor review that I (we) have written. We fluked upon PB resorts in April 2012 when we were supposed to be on our way to Jasper Alberta for a winter get-a-way with our son for spring break. I couldn't take the snow any longer and 5 days before our "winter trip" cancelled all plans and went online and stumbled across a west jet vacation to Mazatlan (PB Emerald Bay). We booked it. This was our first all-inclusive trip anywhere. We typically travel to Italy, sometimes Mexico, and lots of city trips. We are in the hotel business with a luxury brand, so we understand the importance of service, quality of food and the overall experience. PB Pacifica is now our second all inclusive trip. What great value! Friendly staff, good food, clean rooms, maintained grounds, fabulous spa, lovely aroma in the lobby. The pool tiles indeed need a lot of work. The pools need to be closed and repaired. Perhaps if the renovation plan was communicated to guests, then there would be less complaints. The pools are still swimmable though.........If you visit here with an open mind, come to relax and leave your problems behind, you will experience the beauty of this private little ocean front gem! I am writing this while drinking coffee at the resort watching the waves of the Pacific crash on the beach.

We went down to Cabo for my birthday and stayed at the PB Pacific for a week in one of their one bedroom suites, total cost $3,800 USD. This is our 7th time staying at PB properties in Cabo. Now keep in mind that this price is part of their 'All Inclusive' program where you have food and booze included. Well folks what inevitably happens when you switch to all inclusive is that the service and quality of the place suffers. The food was average (i'm being generous) but the service was awful. I asked why the service was so bad to one of the waiters and he said that since the management decided to go all inclusive their tips were down 80% so their is no incentive to do more than the minimum just to not get fired.

The problem is when you walk around with a wrist band with identifies you as an all inclusive guest you don't have to pay for anything. There is no bill and the only way you can tip is with cash. Needless to say the staff was very unhappy and inevitably it showed in their attitude. Normally Cabo is very customer service focused but you can imagine when you change the program to all inclusive and tips all but disappear things go south fast.

The hotel itself looks like it hasn't been renovated in about 10 years. I got the impression that the chain is suffering and they're trying to squeeze ever penny they can out of the place without really paying much attention to quality or service.

In short I would not recommend going to Pacifica or any of the other PB properties (we found that the same service issues existed at the blanco, rose and sunset) until they make peace with their staff and figure out how to come back to a customer service focus.