Upon arrival staff was friendly and upbeat, received a tour of the hotel and then was shown to our room (couples vacation myself and my bf) I couldn't believe how amazing almost every staff member was. Amazing customer service and personable staff. There were a handful of ppl who made my birthday and first visit to Mexico more than I could ask for I'd love to thank Pedro, Leopoldo, German, and Blanca they were wonderful and I really didn't want to hop on a plane back to NYC. The bartender on site at the restaurant Siempre who's name I didn't catch was unforgettable and introduced us to some fine tequila and it would be the first time I met someone half Japanese half Mexican (pretty cool). I would reccomemd this adult hotel to anyone looking to relax, swim up bar is always appreciated and full body massage at on site spa will have u feeling brand new! If you are worried about the water everything on site and in town is filtered I have a sensitive stomach and I did not get sick once, there is also bottled water provided and restocked daily. I miss Mexico already!!

We chose Pacifica because of the No Kids and the positive reviews. When we booked our trip Pacifica was in the top 10 of hotels in Cabo and #17 when we arrived. All in all and we would absolutely return again.

Pro's
*the choice for alcohol was superior to almost all other All-Inclusives
*the size is perfect, if you need to go back to your room it's not 'miles' away
*most of the staff was attentive (see below for con)-Antonio at the bar was awesome!
*food was good-Siempre was great, slow but great-Breakfast was good never had to wait, favorite lunch steak taco's-skip the salads!
*Beds on the beach-best $30 we spent-be sure to reserve them when you get there-request the non-swing bed.
*sister resorts are worth a visit for a change of scenery. Sunset for the Sky Pool and Rose for the Ocean swimming
*****sunset was spectacular EVERY night

Con's
*no Jameson
*lots of moths *big boys, kind of pretty kind of nasty
*can't swim in the ocean
*room service didn't show up one night
*check in was slow

Don't forget your own sunscreen and sunglasses. The gift shop definitely had what we needed but is was a pretty penny ;-)

My wife and I went to Cabo for the first time expecting a relaxing and smooth getaway from the rat race. Let me just start off by saying that first impressions are key for any service industry and Pueblo Bonito resorts needs to work on theirs.

Upon arriving to the resort after a 45 min shuttle ride, we arrive to this beautiful entrance with palm trees, views of the ocean, you get the idea. Unfortunately, as soon as we step out of the shuttle, Martin greets us with "hello, my name is Martin, I will have to ask you to get back in your shuttle and drop you off sunset beach(sister resort) because we have a plumbing problem." Upon getting further frustrated on why this was not conveyed to us beforehand and that this was unacceptable, besides trying to calm me down, angers me further by stating he is the manager and that there is no way we were staying at Pacifica and "maybe in 2 days" we will. I ask to speak to someone else and Martin says there is "no point, I am the manager." We proceed to the front desk and finally speak to Jaime, who also explained at detail about the plumbing problem, with a smile, and said he will personally escort us to their sister resort with a premium suite upgrade at Sunset beach. Upper Management, if you read this, train your staff(especially Martin) to stay positive, smile, and provide above and beyond service when problems arise as Jaime portrayed in our situation. After a day and a half of wondering if we will ever get to stay at our all inclusive resort, Jaime finally made accommodations to upgrade us and checked us into our room.

After a whirlwind of issues, the upgraded room was very nice. Pacifica has beautiful grounds and it seems every room faces the ocean. I have to mention a few little things that bothered me: Complimentary wifi in every room but it barely worked until I was by the pool. Coffee maker but no cups. Shower leaked water outside of the glass door. Again, organization of staff can alleviate these issues.

The grounds of Pacifica are amazing. With a plethora of cacti and well groomed sand areas, you get the feel of the resort. Pool area is a little cramped but we always found room to relax. There definitely needs to be more beach chairs on the sand as they become filled up very quick. Service in these areas are quick as long as you continuously tip the waiters.

We dined at Siempre and La Frida during our stay. Regulo at Siempre was amazing, very accommodating and on our 2nd time there remembered us by name. Without even asking, he also brought my wife and her friend a shawl since it was a little chilly, thank you Regulo. La Frida was a nice experience as well, although I didn't understand the $20/person cover even though we were on the all inclusive plan.

All in all we had a great last 2 nights there(we were there for 4). If it wasn't for Jaime saving the trip I wouldn't even bother with 1 star. Pueblo Bonito Pacifica: train for customer service, get organized, and you will definitely have a gem of a resort.

Upon leaving for the airport at 230am, we could not wait to leave the snow and relax in cabo. I was so happy we were going to arrive in cabo at 12 so we would have the entire day to enjoy ourselves. I was so wrong.

As our van pulls up to the front, we are quickly approached by Martin, the "manager." We were expecting a cold towel and a welcome drink, as we saw other comparable resorts give to their customers during the stops on our shuttle. But no- we were presented with a frown rather than a smile and then told "we have a plumbing problem, we have no room for you, we need to take you to sunset beach (sister property) right now, you are not allowed to go inside because there is no point to do so, we need to go NOW." He said he had no way of contacting us and only had our name, this is even after I told him I had emailed management to confirm my reservation and contact info and had been emailing concierge for weeks. If I go into detail, this post could be 5 pages long. I just want to say that Martin was a very rude inconsiderate man who ruined my first impression of the resort. And it is a shame because it is probably not his fault there was a "plumbing problem." Lets be real, I've read previous reviews and know that this is the excuse they use when they have overbooked their resort. Even other staff at the resort (both pacifica and sunset beach) kind of laughed when we said "plumbing problem" because they know this is the excuse their dishonest establishment uses. I think Martin wouldn't let us go inside the lobby b/c we would see other people checking in- which I did see when I finally went past Martin and headed inside without his permission (didn't know I needed to have permission to go inside the resort that I PAID FOR). After fighting and even shedding a tear out of pure exhaustion and frustration, Jaime at the front desk, the first decent nice man we met at the resort, helped us. He personally escorted us to sunset beach, made sure we were put in a superior suite, and told us to check with him the next day for a room at Pacifica. By the time we arrived at this huge family resort, checked in, ran away from the time share ppl, waited around for a golf cart to take us to our room, the sun had set and so had my mood. If I wanted to stay at a cheaper resort with kids running around, I would have booked accordingly. Our plans for relaxation were ruined. My big thing here is that what is the need to lie? Be honest with me- if you overbooked, just say so and tell me you will upgrade me to an amazing room at sunset and comp me a spa treatment. It's not that hard. Its called customer service, and sadly Pacifica lacks this. Sunset is a beautiful resort, but not anything close to what we wanted, and most of all, not what we paid for. Room service there was horrible- we had to wait 2 hours for a bottle of water and had no mini bar. It took a lot of explaining on our part to tell them that we were all inclusive and were not to be charged for anything. I still need to check my CC statements and make sure they didn't (just another headache, no surprise).

The next day, after another long conversation, Jaime at Pacifica finally gave us a a nice suite at the Pacifica. But again, with transporting our baggage from the huge unorganized Sunset beach and waiting around for our room to be ready, we lost half our day. (I suppose the plumbing and the "burst water pump" was magically fixed within 24 hours, wow, really?)

Pacifica was beautiful. After finally getting settled in, we had a relaxing stay with excellent service. We especially loved Siempre. Had dinner there twice and were very appreciative with the service we got from Regulo. He quickly remembered us on our 2nd night and remembered our drink orders. He was professional and sweet, and made us fall in love with the place. We also ran into Jaime a few diff times during our stay and he was always very nice to us and made sure we were comfortable. Had dinner at LaFrida at sunset as well, which was beautiful. It was $20 extra pp so we paid cash. (upon check out at Pacifica, we saw this on the bill- took another 30 mins of explanation to tell them we had already paid this at the restaurant- just another frustration). We tried out the spa and had a great deep tissue massage. Service at the pool and the beach were pretty good, slow at first, but responsive after tips, which I didn't mind giving.

I do want to mention that in our initial conversation/fight with Martin, he said he was going to give us vouchers for a free stay next time- what makes him think that I would EVER want to even think about booking another stay with Pacifica, when now I know that they won't even keep my reservation and will probably give it away to some black card holder (which I told him to his face). When I go on vacation, I want to relax. I don't want to deal with frustrations. Our first 2 days were wasted with stress and anxiety and wondering if we we will get to stay at Pacifica and wondering what type of extra charges we will see on our bill and have to fight about later. It is quite unfortunate to be honest because I really liked Pacifica at the end, it was so relaxing and serene, but I will never forget my first impression and the way I was treated when I first arrived. I want to stay with an honest establishment, not with a bunch of liars. (Never got this said voucher btw, no big surprise) See my review for Esperanza - that will be the next place I stay at for sure. They know customer service.