We recently visited Pueblo Bonito Pacifica for the third time. And we had a great experience. The customer service was extraordinatory; our suite was beautiful and clean; and the food was tremendous, especially the sumptuous breakfast buffet. This was also the second trip where we had Jaime as our suite butler. He is extremely friendly, warm, and service focused. He also speaks excellent English.

Will we be back for a fourth time; without a doubt!


My only complaint would be the pool tile. I hope the resort invests in fixing some of the broken tiles and in pool rennovation

Traveled to this resort with 2 friends in July. They are both single, 1 male 1 female. I am married but husband working, so not on trip. (This is relevant later).
Been to several all-inclusives, this was better than many. Been to Cabo & many other tropical locales, multiple times, all good there.
Positive aspects -
1) breakfast buffet - best food all day. Excellent. I don't eat breakfast, but would force myself to as late as possible, as to be full on good food.
2) quiet pool - get there early & secure your chairs. Then go to party pool/swim up bar as desired.
3) Adults only. We were there to sleep, read, rest, swim, relax, enjoy cocktails. That's exactly what we got to do. It is not a party resort. To have any nightlife, choose a diff resort or go out in downtown Cabo. We wanted quiet, so perfect for us.
4) pool menu options and poolside service. Delicious daytime menu options & polite service.

Negatives -
1) the sales attack after you check in. Once we checked in at front desk (no welcome cocktail as there are at most resorts of this level), we were sent to another table across the very tranquil lobby to get wristbands. Before you are given a wristband, they said what time/day do you want to sign up for free breakfast at Sunset (sister resort)? I said I did not eat breakfast, so didn't want to go & my friends weren't interested, but sales ladies were very persistent. They then began to probe about the relationship between the three of us - wanting to know who was married to whom and why I was wearing a wedding ring, but not with my husband. After much confusion and insult due to this line of questioning and language barrier, we were finally dismissed, with disgust and frustration on the two women's faces. I was ultimately told I wasn't eligible to purchase a timeshare even if I had wanted to, since my husband wasn't present. I didn't know whether to crack up laughing or be offended. Needless to say, we weren't sad we didn't go on sales breakfast.
2) some minor deferred maintenance issues around property.
3) only items in all-inclusive in-room mini-bar - drinks. No crackers, candy, etc. Unusual, seemed cheap-ish.
4) do not get a room over sushi bar/sundries shop. Annoying, less private.
5) nighttime theme buffet, very, very average - at best.
6) no outdoor nighttime bar. Only indoor.
7) using sister properties - not worth it. Shuttle slow. Sunset Pacifica on pretty setting, but is wildly packed with people & people at Frida restaurant are snobbish.

Overall, a little above "just fine." Got a really good flight & hotel all-inclusive package price, otherwise, disappointment level would have been higher.

I visited the Pueblo Bonito Pacifica Resort from Dec 14-21. This was my first trip to Cabo and would recommend this hotel for those who want a relaxing, get-away, vacation. The hotel was beautiful. The staff were friendly and accommodating and the food was wonderful. The pool was cleaned daily and the atmosphere was very relaxing. The one draw back for me was the lack of entertainment. They had a Mexican show one night which I did enjoy but that was it for entertainment.

I have been to the Riviera Maya multiple times and I prefer more daily pool activities and nightly shows. And the beaches are nicer in Riviera Maya.

This trip was just different that my other trips to the Caribbean but I did enjoy it.

Paola at the pool is wonderful. German and Julio are wonderful in the restaurant.

I

Any review on here that is bad about this resort is crazy! I have travelled to over 20 different all inclusive resorts including Atlantis in Bahamas and Turks and Cacios Beaches and this resort was my favourite. It is truly amazing if you are looking for a relaxing getaway with amazing food. The only negative about this resort is the long drive from the airport as it is over an hour.
Now for all the positives!

Service- The service is amazing every single staff member was outstanding, getting you whatever you needed and always serving you with a smile on there face. Our favourite was Javiar who worked near the main lobby. He was the best. All the bell boys are amazing and always willing to assist you. The staff at all the restaurants are welcome and accommodating, you do not have to get up to get anything. They treat you amazing!

Food- The food was unreal! We ate at the buffet one night and it was your regular type of buffet. Breakfast was always good with fresh fruits,omelette station, pancakes and so many other options. You have the choice of eating at the buffet or ordering off the menu and everything was amazing. We were part of the all inclusive package. Our favourite meals were at simpre which is the restaurant at the Pacifica. We ate there many nights and never had a bad meal. Our favourites were the grilled filet and ribeye steak. You also need to try Felinis, it was at the rose which is a sister resort and it was amazing. It is an italian restaurant which was delicious. We ate here two nights and wished we ate here every night. The atmosphere was so romantic sitting out on the patio over looking the water and the beach and seeing all the cruise ships come in. It was amazing!!!!

The resort was spotless and so clean so that is nothing you need to worry about. I would return back to this resort in a heartbeat. It is romantic, perfect for couples and perfect to just get away and relax! Also the lobby smells like lavander and it amazing! We did not get a chance to go to the spa but we heard from many of other guests it is worth it. They have some activities going on at the resort and i enjoyed attending beach yoga in the mornings. I do wish they had some entertainment at night such as nightly shows as they only did that one night at the mexican night. All around amazing resort and as soon as i get money I will return haha. If you are looking for relaxing couples resort, that is quiet and has amazing food. This is the best resort for you!