First of all let me say this was a story of two sides. It began by them not having the room we reserved over a year ago. We were told that it was due to a plumbing problem, but later came to find out it was due to a dedication of a new golf course and they needed the rooms. So they moved us for two nights to their family resort, which would have been good if we were traveling with our kids. We had to fight to get the services that we were supposed to but we ended up getting all of them. This really annoyed my wife and I but in the end we dealt with it.
When we finally arrived at Pacifica it was wonderful, exactly what we wanted and needed. We could have not asked for a more pleasant experience. I would love to return but I am very hesitant that they will try the same thing again. Wow the place was amazing I would book with caution, and hope they don't do the same to you.