We arranged for a one week stay: all-inclusive, adult-only. We arrived after lengthy travel, and were told no space available - so they put us up in related location: not-all-inclusive and not adult-only. We had to travel back and forth between this new location and where our dinners were arranged on the original resort. Although there was provided transportation, they didn't tell us where to pick it up....so we missed the bus (so to speak), and had to take a cab to dinner. Then returning to the substitute resort, they didn't tell us we had to sign up for the bus. We had to take a taxi again. Then, everytime we ordered room service we had to explain that we should not have to pay for it---we were supposed to be in the all-inclusive resort. That was frustrating to have to go through. I didn't pay for an all-inclusive vacation to have to argue with them.
After two nights we got transferred to our assigned resort, and we were pleased with the service and the resort. We just weren't pleased with the initial service. Especially ZOAR. That's his name. Less than helpful. Sadly.

As owners at PB Sunset Beach, we decided to extend our vacation from there and moved to Pacifica 11/4-11/9. The room (king bed) was very small and crowded, but we were not able to get a bigger space as they were booked. This property is touted as an adults only holistic resort. I remember visiting the grounds before during previous stays at Sunset Beach and it was just that, very serene and peaceful. My recent stay there can only support the all adult part. Every day at the main pool music would blast. Lots of loud obnoxious patrons, enjoying their all inclusive alcohol. No more serenity at this place, so don't expect it if you come here. I was amused at the "pool party" they held on Wednesday. Led by Adriana, the activities director, she got everyone around the pool involved in trivia games, and other participation games that entertained the whole crowd.

On the upside, the pool service here was top notch. The servers seemed happy and were very attentive. Lila and Paola were excellent and deserve much recognition. We tried all inclusive at this place and were satisfied with the quality of the food available. I'm not a big drinker so the price of all inclusive wasn't a good value for us. The food and service at Siempre was outstanding. The food at pool service was very good. Room service food, not so much. I ordered pizza one night expecting the same brick oven thin crust I received at Sunset Beach-got a doughy disc frozen pizza instead. The other room service food was subpar.

All in all I would love to stay here again if I was able to get a room with a kitchen like we have at Sunset Beach.

A first time visit to the Pacifica, and was a last-minute travel decision based solely on internet into. We've been coming to Cabo for some dozen years and have stayed at many other all-inclusive resorts in the area (and in other parts of the world), so knew that we were rolling the dice in trying a new place in this fashion. What a pleasant surprise we received, on many counts! Reception/check-in was friendly and efficient. One small negative; we were sent over to another desk to get our all-inclusive wrist bracelets from a lady who turned out to be the shill for time-share sales appointments (calling them orientation meetings and offering various discount event coupons). We paid $20 for this privilege, refundable if you attended the orientation, but once we figured out that it was a time share thing we decided to give it a pass and forget about the $20. Turned out to be a good move as we later learned that some people could not extricate themselves from the 'orientation process' for many hours, This was really the only blemish on the Hotel during our entire stay, so perhaps the Hotel should reconsider their bait-and-switch approach and just be straightforward.
Back to the positive: everything available in the all-inclusive was much more high-end than we expected (meals and beverages). Yes, there were some meal choices and some wine list items that were not included and were quite expensive but we did not fell any pressure to choose these options. Quality and variety of food was exceptional both at the main restaurant and at poolside (fish tacos a favorite!). The main bar (attached to Siempre the primary restaurant) was discreetly elegant, and the bar staff were knowledgeable and friendly without being obtrusive. The outdoor Fire and Ice martini bar near the beach was a romantic night-time delight. The Wine/Tequila/Tapas bar near reception was a small hidden delight that did not seem to be visited by many folk, but who knew their stuff and provided the same high level of service we'd come to expect from the other parts of the Resort.

Pool-side bar and food service was top-drawer every day - no need to come to the bar, the staff always came to you (and very very frequently!). Just sit in your chaise and relax.

Rooms are large and well appointed. Maid service is exceptional, yet magically invisible - we never saw our maid although we were in and out of our room often. Rooms were kept impeccably clean.

Although our all-inclusive package included visiting privileges to the other Pueblo Bonita Hotels in the area, we were so enamored with our Pacifica experience that we never stepped outside the gates!

Certainly there are cheaper all-inclusive resorts in the area, but we judge the Pacifica as the best value-for-money 5-star resort we've ever visited.

We look forward to returning to the Pacifica soon.

On the first night of our check in, they said they had no room available at all. Of course we got very upset after long day in the airport from DC to Charlottesville to Phoenix, and finally Los Cabo by midnight! We were supposed to arrived in Los Cabo at 2pm, but instead we arrived at midnight due to delays, hence they gave our room to others and transferred us to another hotel. Is that how we are treated??? Just because we arrived "late" they gave up our room??? Thats NOT fair, especially when we bought this package 10 months ago, hence we should have been treated with priority, fairness and with care! The Mexican people only shrugged at us and said "sorry, no available room, so we will have to move u." They were cold and didn't care. My husband and I weren't definitely pleased with their attitude. Thus this hotel didnt provide the services in the best possible way as it should be, especially for its cost. Also, the transportation btw hotel and downtown is NOT free as they said it would be. It should have been better, and I am sure there are many other hotels that are far more awesome than this one, hence my SUGGESTION: DONT PICK THIS HOTEL!