We arranged for a one week stay: all-inclusive, adult-only. We arrived after lengthy travel, and were told no space available - so they put us up in related location: not-all-inclusive and not adult-only. We had to travel back and forth between this new location and where our dinners were arranged on the original resort. Although there was provided transportation, they didn't tell us where to pick it up....so we missed the bus (so to speak), and had to take a cab to dinner. Then returning to the substitute resort, they didn't tell us we had to sign up for the bus. We had to take a taxi again. Then, everytime we ordered room service we had to explain that we should not have to pay for it---we were supposed to be in the all-inclusive resort. That was frustrating to have to go through. I didn't pay for an all-inclusive vacation to have to argue with them.
After two nights we got transferred to our assigned resort, and we were pleased with the service and the resort. We just weren't pleased with the initial service. Especially ZOAR. That's his name. Less than helpful. Sadly.