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“Lost the luster” 3 of 5 stars
Review of Pueblo Bonito Pacifica Resort & Spa

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Pueblo Bonito Pacifica Resort & Spa
4.5 of 5 Resort   |   Cabo Pacifica s/n, Cabo San Lucas 23450, Mexico   |  
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Ranked #12 of 66 Hotels in Cabo San Lucas
Kentucky
Top Contributor
78 reviews 78 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
53 helpful votes 53 helpful votes
“Lost the luster”
3 of 5 stars Reviewed November 22, 2012 via mobile

We own at sunset beach but were unable to get in so they offered us pacifica. We have been coming to cabo since 2002' and when Pacifica was built, it was suppose to be a quiet relaxing atmosphere. NOT! Music is now modern, loud, and pool area is full of games and poor service. We attempted to hang out at the pool one day, but one was enough. We chose to head over to sunset beach for the other four days. The rooms are small, and yes, smelled musty. One evening we decided to try the Mexican buffet poolside. As we stood there waiting to be seated, we were not greeted at all. We asked and they pointed to a table. We then asked if we could go ahead and start eating. Service was terrible. At one point, while we were getting our plates filled, the server took our drinks and silverware, as if we were done. The only good part is , they didn't charge us. Thankful for that. Because at 30.00 a person, it was horribly overpriced. I would tell you NOT to stay here, and choose someplace else. Needs attention. There is no one who seems to care, or willing to help resolve any issues you have. We only stayed here 4 nights, and then moved to sunset beach. ( read that review). Employees there seem to understand there are issues and they are unhappy as well. There are many other places to stay in Cabo.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (506)
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English first
Los Angeles
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 22, 2012

I just returned from a 6 day/5 night stay at the Pueblo Bonito Pacifica Resort and Spa. My wife and I, both age 37, from Los Angeles, stayed at the Pacifica from Nov 15-20th. We booked our vacation through Costco Travel, whose package included flights, ground transfer, and hotel rooms.

Check in was easy... with a brief explanation of the restaurants' schedules, a brief stop by the "timeshare" desk for our AI bracelets, where we politely declined an invitation for a timeshare tour (no pressure), a bell boy presented us with cool towels and bottled water, and we were on our way to our room.

The room was good, had a view of the ocean and the pool/grounds, but didn't have the king bed that we requested (kinda important for an anniversary trip). I called the front desk to see if a king room was available, but was told that there wasn't... Jose, our bell hop, suggested going to the front desk the next morning to inquire about a king room, knowing that a number of guests would be checking out... which I did, and we were accommodated that afternoon. The new room was in a quieter end of the resort and had a better view than before.

Here are the main points that I took away from our stay at the Pacifica:

1. Service was friendly and helpful, always. From the front desk staff, concierge, bar tenders, cleaning crew, activities coordinator at the pool, the wait staff, and shop clerks, all were smiles, helpful, and courteous. Everyone looked like they really enjoyed working there.

2. We spent a lot of time at the pool, simply relaxing, getting a tan, and enjoying cocktails and lunch... Service was good, drinks tasty, and the lunch food - fish tacos, beef tacos, shrimp tacos, and chips & salsa were good... we looked forward to lunch. I suggest "reserving" a couple chairs by the pool by placing a flip flop, book, or hat on them before 9am... everyone else does. And if you get to the pool after 10am, then good luck finding a place to sit. That being said, it seemed that there was almost enough chairs for all the guests.

3. The nightly dinner buffet was not so good. As mentioned in previous reviews, it was the same ingredients every night, but somehow dressed up for the various "themes": Mexican night, Asian Night, Latin Night, American Night.... which translates to Salad, Rice, Beans, Chicken & Beef fajitas (or stir fry, or BBQ)... the buffets were poorly attended, quiet and just not that good. Mexican night was the only time we tried it (our first night there, we figured it would be easy)... there weren't any tortilla chips, guacamole, or tortillas...strange.

4. Siempre, the "nice, sit-down restaurant" was good-great. Breakfasts from the menu were great, and fresh, with great coffee and juices. We ate the breakfast buffet once - not so good, I recommend avoiding any and all buffets here. Dinner at Siempre was great. The food and service was "high-end", with interesting, Mexican takes on items like Filet Mignon, Mashed Potatoes, Salmon Ravioli, Tuna Tartar, and Creamed Corn. Service at Siempre was great.

5. The Pool: As mentioned in other reviews, the pools have missing tiles. To get a better idea of what this means, the pools are finished in small, bathroom floor style 1" blue tiles. While the pools and the hotel are just under 10 years old, the pool is in bad shape. Tiles are missing everywhere. It isn't dangerous and it won't hurt your feet, but it just looks BAD... embarrassingly bad. I have to imagine how upsetting the hotel owners must have been when this started to happen, and I imagine it would be a real drag to close and drain this enormous pool in order to fix the tiles or completely redo the pool with a more permanent solution like gunite.

6. The Bars - all the bar tenders were helpful to make and poor just about anything you wanted, from shots to mixed drinks and beers. If you ever asked for something not included in the AI, they would let you know. I never felt "duped" into ordering something I would have to pay extra for - very nice. A bar was open somewhere from about 10am - 12midnight...

7. The Spa - We got a couples massage. The spa facilities are very nice - includes a hot tub, cold plunge bath, relaxation/quiet room, steam room, and nicely appointed locker rooms. While smaller, it would be comparable to Burke Williams. The massages were very good, I would recommend them.

8. The sushi restaurant was good, with quality comparable to our usual sushi places here in LA.

Overall, If I were to compare this resort to others that I have been to (not in Cabo), I'd give it a B+ or A-. For the money, considering service, and facilities/accommodations, it doesn't compare to hotels in Las Vegas, where state of the art accommodations, multiple restaurant choices, pools, and entertainment, etc., can be had for just over $100/night... But compared to what we saw in Cabo, walking around town... its easily one of the better, and secluded hotels.

The resort is relaxing, with the sounds of water fountains, new age music, and the smell of lavender almost everywhere. Even the shuttle van that takes you to the other Pueblo Bonito resorts smells of lavender. Its adults only, which was great, and i would guess the average age of guests would be between 35-55.

Room Tip: Buildings 4 and 5 are quieter, being a little further away from the outdoor restaurants.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 21, 2012

A group of us were at the resort for a long weekend. Atleast 12 of us became extremely ill upon returning home from the trip. We were eventually diagnosed with a rare parasite, most likely obtained from either the pool or ice in the drinks. Despite multiple calls/emails, the resort refused to accept any responsibility. Horribly disappointing to me since it put other guests at risk.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton Fl
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 20, 2012

Spent a relaxing five days at this property November, it was off season so the hotel was not that busy. The hotel is very low key and did not seem to cater to the crazy party crowd, another plus no one under 18 allowed,so you didn't have kids running around and playing Marco Polo! When you arrive you go through a mix of gates, as the hotel is part of a compound with another hotel and private residences. The compound is on its own private beach, great for walking not safe for swimming, they have strong under tow in the area. The hotel is all inclusive, the food is fare, the service however was very friendly and they would go out of the way to make sure you were happy. We booked a few side trips, snorkeling and fishing and everything was taken care of including our choice of beer on the fishing boat. This property is about 10 minutes from the marina, shopping district and its only a$15 cab ride. This property is perfect for people who want to relax and just enjoy the peace and quite of a true Mexican resort.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington, United States
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 19, 2012

After reading the great reviews we decided to splurge a little and take the all-inclusive package at this resort for our Cabo trip. The location and the grounds were very nice. The room smelled musty, especially with air conditioning turned on, so we kept it off. Food was decent, but nothing special; though the Siempre restaurant's dinner was above average.

But what really ruined the experience was the service. The service was not what one would expect from this highly rated "luxury" all inclusive resort. We had a problem at virtually every meal, whether it was something being forgotten, or very slow service. Around the pool, the staff would avert their eyes or seem take alternate paths to avoid having to take our order. We managed to order a grand total of maybe 3 drinks from the pool during our 7 day stay. It was almost comical what poor service we received. But in relation to what we paid for this trip, not comical at all.

The pool area was overcrowded. Finding an unreserved lounge chair was difficult to impossible from around noon onward. At one point we gave up and went for the beach chairs, but they were all in the blazing sun with zero umbrellas. We were told that they could not put any umbrellas up on the beach for us.

All in all, I regret paying up for this supposedly premium resort only to get sub par service. I am hard pressed to understand why it was so highly rated.

Go for a more middle-of-the-road hotel/resort if you stay in Cabo. You will likely get better service at a better price.

Room Tip: Try to stay in a room far from the pool, as it gets very noisy at night.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 17, 2012 via mobile

Just returned yesterday from a week at Pacifica. Things there have changed quite a bit since our last visit in January, there is no longer 'luxury without limitations' this is a direct result of a new company taking over operations. we had friends and family arrive a day after us and upon arrival they found that their reservation for a king bed was changed to 2 queens which was unnaceptable because it was their 10 year anniversary. this was brought to the attention of the front desk employee Monse who was extremely rude and unhelpful, she seems as though she hates her job and deffinetly should not be representing this resort as the first person to greet guests. The next morning we were able to speak with another front desk employee who was very helpful and understanding and was able to rectify the matter right away. We spoke about Monse with other guests who had equally bad experiences dealing with her. it would probably be best to move her to another department or have one of the other Qualified staff members train her to uphold the level of service expected and delivered by the Majority of The staff. The website claims to carry many top shelf brands of alcohol but when at the bars unless you ask you will get well brands of vodka and rum. My husband only drinks Bacardi white and we could only find this in one bar in siempre. Magda, one of the concierge who in my option gives exceptional service, tried to get this brought to the pool bar for us but by our last day it was still not there. Siempre still has very good food, but if you want lobster or certain meals you must pay an extra charge now. This is the case at all restaurants at other included resorts as well. Pool food and service is generally very good with the exception of one server named Alma who cannot remember an order and at one occassion took a drink my sister had sipped and didnt like and delivered it to another guest 2 chairs over!!!! over the course of the day everyone in her section left the main pool and moved to the smaller pool where Daniel was working just to receive the service we had become accustomed to with the wonderful servers like Israel, Daniel, Eder, Kanyi and Carlos. These bar tenders and servers tried very hard to get The liquors we requested but their hands are tied because food and beverage is Controlled by Management. Sushi bar and siempre staff such as daniel and leopold, deliver fabulous, quick and efficient service day in and day out. The activities staff is fabulous! Adriana an yoshua go above and beyond to make guests feel comfortable and welcome. This can also be said about the bell staff at the front such as Karim and the others that work so hard to get taxis, valet and whatever else is needed. Room service is very good and effiecient and marisol is extremely professional and ready help... Her level of customer service really should be put to use at front desk or concierge where she can be show cased. The facilities could use a facelift but nothing major, a few tiles missing and chairs needing repair but nothing too big. Still a very beautiful property. Really the problems we had come from a company change and lack training for a couple staff members. %95 of staff really knows what they are doing and they are trying their best to give guests the same level of service we expected with the old company in charge. Were it not for such great staff we would not have returned or consider returning in there future.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south bend,in
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 16, 2012

Friends and family stated at this resort. All 22 came down with this parasite. Diarrhea and abdominal cramping. No treatment,just have to ride it out. Called hotel, and were blown off. Were told they must have gotten it somewhere else. Many never left the resort. some thought they might have gotten it from the pool since chlorine cannot kill this parasite. Maybe the ice?

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Pacifica Resort & Spa

Address: Cabo Pacifica s/n, Cabo San Lucas 23450, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Cabo San Lucas
#8 Spa Hotel in Cabo San Lucas
#10 Luxury Hotel in Cabo San Lucas
#11 On the Beach Hotel in Cabo San Lucas
#12 Business Hotel in Cabo San Lucas
#13 Romantic Hotel in Cabo San Lucas
#15 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Pueblo Bonito Pacifica Resort & Spa 4.5*
Official Description (provided by the hotel):
The award-winning Pueblo Bonito Pacifica Resort & Spa is an enchanting oasis of natural beauty and relaxation, located on a 2.5 Mile stretch of pristine white beach on the Pacific Ocean, just one mile from lively downtown Cabo San Lucas. This boutique resort offers a deluxe all-inclusive plan providing gourmet a la carte dining, enhanced guest services and a wide range of amenities. Pacifica features five restaurants, five bars, two pools, an award-winning spa and luxurious accommodations in a calm, adults-only environment. Fashionably decorated guestrooms and suites include furnished patios and balconies with stunning views of the ocean and sunsets. Designed for the sophisticated and discerning guest, Pueblo Bonito Pacifica has everything needed for a fun and relaxing vacation experience. ... more   less 
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Also Known As:
Pueblo Bonito Pacifica Resort And Spa
Pueblo Bonito Pacifica Hotel Cabo San Lucas
Pueblo Bonito Pacifica Holistic Retreat & Spa
Pueblo Bonito Pacifica Resort & Spa Cabo San Lucas, Los Cabos

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