I stayed at Pueblo Bonito Pacifica hotel for a week in the beginning of August. I do recommend this hotel for couples who want to just be secluded and don't really want to go into the main town much. I've included the positives and negatives about the experience below:
Distance From Airport:
Pueblo Bonito Pacifica is a bit far from the airport-about approximately 40 minutes away. When we arrived at the airport, we were assaulted by the timeshare sharks from another hotel who misrepresented themselves as Pueblo Bonito staff. When you arrive at the airport, please ignore anyone who is trying to talk to you and walk directly outside to look for a taxi that will take you to to the hotel.
When we returned to the airport, we paid $22 a person, and it was a shuttle with multiple people from our hotel and the one next to us, Sunset Beach. I think that's a rip off, having traveled a lot in Mexico, but it's also pretty secluded so we just paid it and dealt with it. Cabo at first glance in general appears cheap but it really is pretty expensive in the long run.
When we first arrived, it was nice to see that we had to check in at the gate. It appears that they control everyone who comes into the property to verify that they have a room. The road down from the main road is nice and windy with a beautiful view of the beach, and leads down to the bottom of the cliff where Pueblo Bonito Pacifica is located.
When we arrived we were greeted by staff with a cool washcloth that was scented and a bottle of water. They quickly checked us in, although we arrived a bit early before check in and we had to wait for our room. They immediately sent us to their timeshare table, which took a $20 deposit for a breakfast the next day. They promised us a couple of discounted trips and $150 cash if we attended the breakfast the next morning. Overall they weren't too pushy, nothing like the timeshare representatives at the airport. If you want to go to attend the timeshare presentation, go and check it out. But if you don't want to buy, then be firm and leave when your time is up. Please note that you have to be very firm.
There are two pools, a large one with a bar and a smaller one that is located directly in front of the ocean. They are beautiful pools and weren't very crowded. However, when we got into the pool, one of our friends scrapped his toe on a cracked tile. Throughout the pool there are many tiles that are missing, which is sometimes difficult to walk on when entering the pool on the steps. Missing tiles also make the pool look somewhat tacky in places. The smaller pool had a sign that that it would be closed in September for repair of the tiles. Overall I still enjoyed being in the pools, although they are definitely going to need to both be repaired soon. They are cleaned every night and morning. There is also a round jacuzzi that never had anyone in it, probably because it was so humid. The jacuzzi was nice to be in at night.
Food and Beverages:
We had the all inclusive package for all you can eat food and drink. The bar inside the large pool was lacking in service, and the two men in our party waited forever and weren't served until us ladies started smiling and asking for drinks. The other servers were adequate at the pool, although there were generally only two of them and sometimes we had to flag them down when it was busy-and generally it wasn't all that busy. Throughout the entire trip I couldn't figure out if we were having bad service, or good servers who weren't bugging us. They were all very polite. The alcoholic beverages got stronger the more we tipped.
The food by the pool was decent. I really enjoyed the black bean soup, the steak quesadilla and a chicken breakfast wrap that they had. Every morning we ate at the breakfast buffet at the Siempre restaurant, which had omelets, fruit, breads, potatoes and other items. Every day they generally had the same type of food. I loved the freshly squeezed fruit drinks in the morning. All food was initially good, but after a while we all got burned out with the same type of food in each restaurant as well as food service-everything that was included in the all-inclusive package. I am conflicted about whether or not I would ever have an all inclusive package again because the food is really nothing to write home about; however, it sure is convenient to have all inclusive food and beverage.
There are beautiful cactus, rocks, water formations and other beautiful landscaping. It was nice to see an iguana or two scrambling around. They rake the sand on the property every day, and put nice rake formations and designs on it, which adds a nice touch. There are people out all day long maintaining the landscaping. It is impeccably clean.
One of the elevators was broken the entire time that we were there. We had to take the service elevator which sometimes took longer than usual. Sometimes the service elevator wouldn't shut its doors. There were a number of occasions where we had to walk up and down the stairs, which was a big inconvenience in the middle of the horrible heat and humidity. (Don't go in August if you can help it-it's very, very humid and hot!)
The rooms were nice and clean. We used our flip flops inside all of the time because the tiles can tend to make your feet dirty. The bathroom was beautiful and the shower was tiled, although there wasn't a slope in the shower and the water tended to not drain properly. At first it was kind of gross, but then we figured out that it was just because of the way that the shower was formed, it was too flat with no incline to drain, and it drained quickly when we splashed the water towards the drain with our flip flops.
Our room had a nice little balcony that faced the ocean, with two chairs. It seemed that many of the rooms have a direct ocean view. Our room had a television and a comfortable bed. It also had a safe that we used. We didn't have any problems with anything missing from our room; however, our friends claim that some money was stolen out of their bag-although we are not 100% sure that it was stolen and the hotel said they couldn't do anything because it wasn't in the safe and therefore wasn't insured. Keep your things in the safe!! You can also pick up wifi in the rooms, although the signal is weak and the connection is very slow.
The gym is decent, but small. It has a few bikes, treadmills, elliptical machines, free weights, and weigh machines. Every day that we went there were few people there in the morning, and we were able to exercise on the machines that we wanted. There are also classes that you can sign up to take, such as bootcamp, yoga, etc. Most of the classes are out at the beach area, away from the gym. You can also hire a personal trainer. I saw the bootcamp on the beach, it was just one girl with the instructor, and it looked pretty rigorous. I took the yoga class, which was in a little hut by the pool in front of the beach. It was a great class, but it was outside and there were dragonflies and flies that were driving me crazy.
There is a big board that has all of the activities outside at the hotel. They had water aerobics everyday, water volleyball, volleyball, ping pong, and many other activities. They had book exchanges and other types of games as well. There is an activity coordinator who walks around and tries to engage people in activities, but they also just stay away from you if you need to relax.
The spa is horribly over expensive. Very expensive. One day I was sitting by the pool and they offered me a discount, but I still paid over $100 for a massage. I specifically asked for someone with very strong hands, and I ordered a deep tissue, but it wasn't very deep. Our friends had a couple's massage that they said that they liked and they also have many romantic packages for couples, complete with a private jacuzzi, etc. However, I have been to many spas, and I think that it is grossly overpriced.
Peace and Quiet:
It was secluded and quiet. Even on the busy days, it didn't seem too loud. We visited all of the other Pueblo Bonito hotels in Cabo (they provide a free shuttle) and this Pueblo Bonito Pacifica was by far the least crowded and quiet. There are no kids and there are few loud noises, although there are speakers by the pools where you can sometimes hear music. It is peaceful and you can see and hear the ocean straight from the pool.
Ride into Town:
If you want to go into Cabo San Lucas downtown, it is about a ten minute ride that costs $15 one way by taxi. You can also take a shuttle to Sunset Beach hotel which is close by, and then another shuttle into town at the Rose hotel. The shuttles honestly took too long for me, and so we took a taxi any time that we wanted to go into town. If you are going to stay at the hotel or within any of the Pueblo Bonito hotels in town, then Pueblo Bonito Pacifica is for you. If you want to be out and about in town, then it might be a bit too far.
The concierge are nice and polite, but we did have a bad experience. One day we purchased dolphin swim tickets which cost $450 for three people. When the shuttle came to pick us up, we did not have a certificate that they said that they gave us (although they didn't give it to us). We told the concierge that the gentleman had not given us a certificate. She kept telling us, "It is your responsibility to keep the certificate safe. It is like cash". I kept telling her that we did not receive a certificate and it was as if she didn't believe me.
I became very upset when the shuttle left without us. I asked to speak to a manager and they gave us the run around. I waited for 30 minutes. I then called my credit card company and cancelled the charge, although the concierge told us that we couldn't cancel it because I had lost my certificate. I kept asking for the manager, and when he came he showed me what the certificates looked like. We all confirmed that we didn't receive it, although they didn't believe us. When I finally noticed that they were made of a carbon copy, I asked to see my copy that I had signed. He asked us to come back in 30 minutes, and when we came back everyone suddenly just decided to give me a new certificate. I'm convinced that when they investigated that they realized that they never gave me the certificate. I was irritated that I lost two hours of my day and had to schedule the dolphin swim another day, and I didn't even get a "sorry for the inconvenience" from anyone. Note: If you pay for an excursion, make sure that you receive a certificate and keep it in your safe.
The beach is nice and secluded. One disadvantage is that you can't swim in the water due to dangerous currents, but it is a nice walk on the beach. You can't go on one side of the beach because there is a sea turtle nesting habitat, but you can walk down the other side for about 30-40 minutes to a cliff. There isn't really anyone on the beach, and there isn't anyone selling things (like there are at the other Pueblo Bonito hotel beaches)-this is due to it being a secluded area that requires entry from the gates at the top of the cliff.
On the beach, there are about 6-8 large beds that you can rent to lay on. They are approximately $40 a day from 9-5. You can also pay extra and have a romantic dinner where they set up the table next to the bed, and you get to have the bed at night. I didn't take advantage of the bed at night or dinner, although I did use the beds during the day for two days. One of my beds swung like a hammock, but the other was stable. I loved the one that swung, and you can request it at the concierge or from the pool manager.
In a nutshell, I'm glad that I went and I would definitely go back again. Pueblo Bonito Pacifica is nice and quiet, and not very crowded. It is nicer than all of the other Pueblo Bonitos in the area and less crowded. At first glance it looks very elegant, but upon further investigation, many of the aspects of it aren't that well maintained-such as the pool, elevators, etc. It appears that it maybe was done cheaply and will definitely need some maintenance soon, but overall I still enjoyed it immensely. If you just want to get away from the hustle and bustle of tons of people and the city, then this place is for you.
Ask for an ocean view room and make sure you are on one of the higher floors, if possible!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.