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Riu Palace Cabo San Lucas: Traveler Reviews


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Traveler Reviews

71% Recommend
4.0 of 5 stars 1,476 reviews
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The Good and the Bad

Riu Palace Cabo San Lucas

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3 of 5 stars
dloe19 9 contributions
PA
Jul 24, 2007 | Trip type: Couples
5/6 found this review helpful

The Riu Palace has a lot of good and bad things to offer.

First the good:
- The grounds are maintained very well. Their always seems to be some kind of upkeep going on.

- The pools are beautiful and cleaned daily. That was probably the biggest misconception I read before going. I didn't see anyone in the pools connected to the bar, but I imagine that pool could get really nasty. They have a calm pool and a recreational pool. You can always find a chair near the pool no matter what time it was. People often left their towels on their chairs to reserve their spot, although it wasn't really needed.

- The hotel at night actually has plenty going on. The bar at night serves good drinks, and they have a small club that opens at 11. You can head down to the beach and watch the sunset.

- Very close to downtown Cabo. A flat rate of $10 will get you there. Downtown there are plenty of restaurants, and bars to go to.

- The Jacuzzi suite was very big. It's bathroom had a giant shower and a tub that were separate, and his and her sinks. The terrace had a small entrance that led to a giant area with to layout chairs and a Jacuzzi. In my sweet it also had a a large area right behind the Jacuzzi that looked like it could have held 20 people for a party or something. Needless to say the room size of the suite was great!

Now the negatives: (I am normally a very positive guy and try to make the best of any situation, so for these things to be bad they must have been really bad!)

- The front desk will be no help to you. Our check in was very difficult even though our reservations were right behind them. (we could actually see our names on the envelopes!) We called 3 times to let them know the light in our shower and tub were out and that we were showering in the dark and no one came to fix it.
They were flat out rude when we asked for a different room. Finally when we checked out we had a high phone bill due to a $3 connection fee on all calls no matter whether it goes through or not, so we paid in cash. The fee I was aware of and just chalked it up as something we had to deal with since our cell phones don't work down their (sprint) but, when we paid in American cash they gave us back pesos and since we were leaving we asked if we could get the change in U.S. currency instead. They refused saying they had none which was a huge bold face lie since we had been buying their $20 phone cards to make calls all week because no other phone cards work with their system.

- Drinks during the day time seem to be watered down and at a lesser quality than at night. Also, the food in the restaurants is ok but, all their food seems flavorless and seems to get old quick, we ate out on two different occasions.

- Due to the rough ocean all the excursions we tried to go on kept getting canceled.

- The biggest problem I had with the Riu was the fact that they had construction going on seven days a week and it starts at 8 and goes till 8 at night. 8 in the morning wasn't so bad for me because I am from the east coast and it felt like 10 , but if I lived in the west coast this would have been a huge problem. Our sweet was in direct view of the construction. I know there is nothing they can do to stop the construction, but giving a discount to those people who cann't enjoy their decks or Jacuzzi because the construction kicks so much dirt in the air would be nice. Every night we had to clean the Jacuzzi because it was filled with the dirt from construction. This wasn't a huge deal, but if you are spending the extra cash for the room it would seem like they might do that for you.

All in all we had a great time at the Riu . I wouldn't go back due to the front desk and the fact that we saw many resorts closer to town, just as nice and with calmer oceans, which meant no canceled excursions.

TIP- bring an insulated cup (the bar will fill it up), go to the bank ahead of time and get a lot of ones for tipping (for better service) and make sure you lock all your valuables in the safe.

  • Liked — The Pool
  • Disliked — front desk
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 24, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Great pool scene
  • I do not recommend this hotel for People with disabilities, Older travelers, Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderful...Wonderful... Wonderful

Riu Palace Cabo San Lucas

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5 of 5 stars
Holrhea 1 contribution
Dallas, Texas
Jul 24, 2007

Our Honeymoon was perfect. The Riu was a excellent choice. I would recommend it to anyone. It was 7 days of paradise. The food was wonderful. The service excellent. The property was clean, well kept our room was made beautifully everyday. We will stay there again.

  • Date of stay June 2007
  • Member since July 24, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Two trips to Riu Palace Cabo: Both were Great!

Riu Palace Cabo San Lucas

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4 of 5 stars
A&MOttawa 10 contributions
Ottawa
Jul 24, 2007 | Trip type: Couples
6/6 found this review helpful

My wife and I satyed at this resort once in September of 2006 for our honeymoon and a second time in June 07 for a week of r&r.

We have travelled extensively in Caribbean, Europe, USA, etc.

While this hotel aint the four seasons in NYC, it is has nice "luxury feel" and is excellent value for money.

Clean public spaces and rooms, impressive pools. Pretty high quality food for an all-inclusive. We have stayed at Sandals etc. that costs twice or three times as much, this place is a way better deal. Specialty restaurants are very good, we especially liked Asian restaurant, nice sushi appis. Mexican specialty restaurant was a let down though.

In short great value for money, dont listen the negative reviews. Some people are only happy if they are at home?!?

Recommend sunset wine and jazz cruise as well as Mi Casa Restaurant in downtown Cabo.

  • Liked — beautiful public areas, and overall layout of resort
  • Disliked — Mexican specialty restaurant for dinner
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers, Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic!

Riu Palace Cabo San Lucas

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4 of 5 stars
michelleshirani 22 contributions
san jose,ca
Jul 24, 2007 | Trip type: Family
3/3 found this review helpful

We booked this stay with thirty other family members. We had a fantastic time! From the moment we checked in we had fantastic service till the day we left. The food was above average. My only complaint was that you practically had to beg for the Top Shelf alcohol. They really wanted to make sure you were aware of the levels of alcohol before they served you the good stuff! Overall we had a fantastic stay. Views were amazing. Very close to town. Great entertainment. I would defintely stay there again!

  • Liked — Pool
  • Disliked — Drinks
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with friends
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since July 24, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved the Riu

Riu Palace Cabo San Lucas

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5 of 5 stars
ambergonsoulin 1 contribution
ambergonsoulin
Jul 22, 2007 | Trip type: Couples
6/6 found this review helpful

Before booking the Riu I read many reviews. I was quite nervous to go as most were very bad reviews. I would consider myself an experienced traveler having stayed at all-inclusives as well as vacationing aboard many cruises. The Riu was better than the Beaches all-inclusive in Negril Jamaica despite not being able to swim in the beach but the food was not cruise ship standards. I will try to touch on the major points of our trip.

ROOMS:
We arrived on a Sat. mid-day. There were absolutely no problems with check in and our room was ready upon arrival. Some people we met did have a room facing the construction but said it did not bother them as no one really stays in their room on vacation. One pain was having to lock up our things in our room every time we left. Nothing was ever stolen but then there was nothing to steal as I locked our luggage with locks and purse in the safe each time. I highly recommend this. Better be safe than sorry. The refridgerator was stocked each day with water, liquor, soft drinks, etc. AC was no problem. According to my husband, the beds were a little hard but not unbearable. I can fall asleep no matter what so they weren't any problem for me.

FOOD:
I never had a problem with getting a reservation. The first night we were there we ate the inside buffet. I waited until the line cleared that day to make a reservation and had no problem getting one for the following two days. The next day I went back and made 2 more for the next two days. Never waited and never had a problem. Their system is a little wierd but it works for them. The restaurants were never full which was strange but did not cause a problem for us. If you just wait until late afternoon (2:30 - 3:00) you should be okay.

The Japanese restaurant was by far the best. Really good sushi and fresh fish. My husband and I both love sashimi so we asked the waitress if we could have another piece of tuna and she brought us about 12 more slices of tuna :).....
The steakhouse was not horrible but not as good as most steakhouses.
Mexican was the same-very good but seemed to be much of the same as what's on the buffets at lunch and dinner. (Not reheated just the same choices of items.)
We did not get to try Sir Lawrence but heard mixed reviews.
The buffets for breakfast and lunch both inside and outside were wonderful. There is something there for everyone. From fondue and sopaillas to salad and ribeyes.

POOLS:
We only went to the pool without the activities and with the swim up bar. (looking at the ocean it's on the right) It seemed to be a younger crowd with less children.

There was a film the first day we sat by the pool but then I never saw it again.

There are also filtered water dispensers by the pool so you don't have to bring water bottles from the room with you.

ENTERTAINMENT:
I would say the entertainment is not as good as cruise ships but better than the Beaches entertainment. It's okay. By the time nighttime came after being in the sun by the pool all day we were tired anyway.

DRINKS:
The drinks are wonderful. (Most of them...martinis were a little rough). If you request more liquor they will put more. They are sometimes watered down but then again they are made to order not through a daquiri machine. This did not affect their taste.

OVERALL:
The facilities were always clean. The grounds are magnificent. The restrooms near the pools were constantly being cleaned. Even if you don't like one restaurant there is always another option. (Has every restaurant you've been to in your life been awesome????)

  • Liked — Location, Food choices, Staff (especially Suriel waiter near the pool)
  • Disliked — Nothing to complain about
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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