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Riu Palace Cabo San Lucas: Traveler Reviews


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71% Recommend
4.0 of 5 stars 1,477 reviews
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Fun if not perfect

Riu Palace Cabo San Lucas

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4 of 5 stars
A TripAdvisor Member
Roseville, CA
Jun 14, 2006
36/36 found this review helpful

I am an avid reader of Trip Advisor and use it when ever I stay at a new hotel and resort and I have found that the best way to "review" after a trip is to build upon what has been previously written, as they have a point (sometimes valid sometimes not).

My family (husband 2 children 8 & 10) went to the Riu for a week. It was good to great. I'll divide our reflections into: the GOOD, the inconvenient, the bad and just some helpful hints to make your trip easier, I hope it helps.

GOOD
The rooms are very clean! I am a bit of a clean freak and they did just fine. Clean sheets every day, tile floor that alows for clean floors, the beds although a bit firm is without stains (yes I pulled the sheets off and looked). The bathrooms are large and well appointed but there is no ventilation system so it gets a bit muggy. The rooms are large and have beautiful balconies.

Drinks are great. They are NOT weak but are plentiful. If you complain about the amount of adult drinks that are available, you may have a problem. You have liquor in your room, mimosas at breakfast, pool bars galore, wine at lunch and dinner, beer on tap and in your room fridge and the evening shows is a cornacopia of more drinks.

The grounds and the views are GREAT. The lawns, pools, water fountains, open tiled hallways are stunning. Even the gym has a view.

Service. Like all service personnel, they are good and bad but if you treat them respectfully and tip you will be VERY happy. I was unhappy with with our first room (there is a private home on the East side with an unattractive yard and a happy rooster and our "partial ocean view" consisted of a slight blue ocean when you leaned over the railing) so our valet called the front desk and listened to several rooms before agreeing and taking us and it was PERFECT, we never had to go back to the front desk or try the 5 other rooms they first suggested to him.

Kids Club. It is small with limited "events" but they staff is great. The kids enjoyed the art and treasure hunt. If you ask the staff they will be happy to babysit for you in the off hours ($30 for an hour and 1/2). They will either come to your room or you may drop them off back at the kids club. If you have children this would be a good plan as the Asain and Sir Lawrence will not allow children. If you get early reservations they will take the children to dinner at the buffet.

Breakfast. Yes, the breakfast is great. Fresh fruit, eggs, meat and mimosas. I wish I could have had breakfast twice a day.

Location. Close but not too close to downtown. Cabs are available at any time in both directions and simply tell the driver $10 to Cabo and the deal is done. The mall is air conditioned and is a nice place to shop when it is 90 out. If you get tired of the mass produced food you can go to Ruths Chris Steakhouse on the marina.

INCONVENIENT
No ATM at the resort. Unless you have travelers checks you will need to go to the city to get cash.

The beach is not swimable and the sand is course.

The sewage in Cabo is poor, it smells. My room never had a problem but we kept the sinks plugged when not in use.

If you want to go to one of the "speciality" resturants you will be at the mercy of the reservations book and when you do go the selection is limited.

Water. I love water and had to remind myself to not drink out of the tap and I was hestitant with the table water also. The biggest sacrafice was ice tea, I could not assure that they used purified water. No one in my family got sick.

The pool water is cold, not bad cold but it was a bit bracing.

Stairs. If you have a problem with climbling stairs you may be frustrated with this resort.

BAD
With drinks in abundance you get unrully guests. A few guests at the pool were clearly drunk, loud and enjoyed showing everyone their lack of intelligence by using the F word in every statement. Many of the guests were clearly on a holdiay from manners and the staff would not curtail them in any way.

The hallways are tiled and you will hear every step and word while they walk to their rooms.

The towel cards. This is just plan silly and a pain. You get cards they you must exchange for towels. Inevitably, you will get stuck with wet towels and have to lug them back to your room because the towel room is closed.

Tips

TIP. Bring no less than $25 dollars a day for tipping. Tip the valet, get a better room. Tip the houskeepers and get clean towels and sheets daily. Tip, the room bar stocker and get your in room bar stocked daily and not every other day as stated on the bar. Tip your servers and get better service. Tip the pool attendants and get service.

Bring a large travel cup for pool drinks. The cups are small and the ice melts too fast. If you simply hand them your travel cup they will fill it up and it will stay cool for hours.

Save a pool chair early. Yes there are plenty of chairs but not so many umbrellas. So if you want shade you should save.

Spa services, internet access, pool table games are extra.

No in room movies but if you enter in 01,02,03 or 04 into the remote you will get English. If you push the up and down arrows it will bypass they channels.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2006
  • Member since July 07, 2005
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $389 (year-round)
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Nice Place for a getaway

Riu Palace Cabo San Lucas

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4 of 5 stars
tata4now 10 contributions
Chicago, IL
Jun 13, 2006
17/17 found this review helpful

We stayed at the Riu 5/5 to 5/12 and had a delightful time! Some of the previous reviews had us concerned, but everything was above average. Our room had a great view and was very quiet(420) and we had excellent housekeeping service. Tipping goes along way in Cabo, as everywhere else, to promote good service. My husband kept an eye out for what others were tipping and found that those "demanding" guests were the ones who never tipped the bartender or server. We found the food to be plentiful and fresh, and with lots of choices, so no matter what your dietary restrictions are, there are choices at each buffet. We really liked the Japanese restaurant and the Italian lunch buffet. The steakhouse was our least favorite but the traditional mexican place was good as well.
The pools were clean and slightly chilly, but I really enjoyed the pool bar with the jacuzzis. It was nice that there was a party and a quiet pool. The concierge service was helpful and we did the Jazz and Wine Cruise- very nice! We had an Apple package and upon departure learned that Apple is considering this place for a "golden status" and Apple guests were given a diffeent colored wristband to target for good service. The committment to service seemed prevalent, so I don't think our bands made the difference.
If you plan on shopping in Cabo, check if the cruise ships will be in port before you go. You'll do much better on the non-cruise days with your bartering. Taxis seem to be a flat rate at $10- you can walk into town, but bring water, it's about 2 miles. The water taxis are cheaper, but really hard to disembark from if there are any waves. We shared taxis with other couples as recommended by the bellman at the hotel. Time share salesmen are everywhere- just don't make eye contact and you will be fine. We'd definitely stay there again if in Cabo.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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My Riu Review

Riu Palace Cabo San Lucas

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4 of 5 stars
A TripAdvisor Member
Napa Valley, CA
Jun 12, 2006
13/13 found this review helpful

My family and I just returned from a 9 day stay at the Riu Palace Los Cabos. May 22-31 My 17 month old son joined us for his first vacation. Not having been to Mexico with a small child I was nervous about what to expect. Needless to say my poor husband lugged a huge bag filled with jarred toddler food. Fortunately for us he was able to enjoy all the foods we did without any problems. Be aware you must drink only bottled water, as the water in the hotel rooms is NOT for drinking or brushing your teeth with.

Aside from that, the Riu was a beautiful place. The grounds are amazing and like some of the other reviews listed the staff is always working round the clock. Be careful as they do tend to clean the tile floors quite often and it can be slippery. The pool was great and the service was good. You definately get a long way with a little tipping. We wanted a room next to my parents and after a bit of tipping amazingly the room next to them had just opened up. :) The drinks were ok. If you like fruity drinks order a Miami Vice. It was pretty good.

As far as the restaurants go, we actually preferred the buffet. Each night is a different theme. We did try the Steakhouse which was ok and the Mexican restaurant, which we did not care much for. For lunch try the reastaurant near the activity pool. They serve Italian food and it was much nicer than the normal burgers and fries at the snack bar. Breakfast was by far the best meal. The selection and presentation of the dining room was amazing.

The nightly shows were fun and although they may not be Broadway they were entertaining.

We went into town several times. The cab fare was usually $12.00, sometimes $10.00. My dad and sister did walk along the beach to town but decided to take a cab back. It was a very long walk.

All in all we had a very nice vacation. I would definately recommend the Riu. I think it is a great place for families and couples. I am not sure I would book it for a honeymoon due to the fact that like us there were quite a few families with liitle kids.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2006
  • Member since June 12, 2006
  • I recommend this hotel for Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $389 (year-round)
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Loved it! Great Food!

Riu Palace Cabo San Lucas

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5 of 5 stars
Vaneloba 4 contributions
Connecticut
Jun 8, 2006
15/15 found this review helpful

This place was awesome. Beautiful location, excellent food, great service. A couple of bucks would get you a lot in Mexico. For activities, shop around. We found the same activities in the center for $40 less than at the hotel. Highly recommend the ATV tour, it was a lot of fun. Also, the rental car offered at the hotel (National Car Rental) was MUCH, MUCH cheaper than the Avis reservation we had set up from the US (we had to return the Avis car early and get a National one). All shops and the car rental at the hotel give you 20% off when you sign for the Riu Rewards card (free). The Japanese and Medano Restaurants (inside the hotel and included in the price) were outstanding. We would definitely go back.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since May 17, 2006
  • I recommend this hotel for An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $389 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great stay!!

Riu Palace Cabo San Lucas

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5 of 5 stars
dazoney 12 contributions
St.George , Utah
Jun 7, 2006
22/22 found this review helpful

This place was great! When you travel every summer to CA. and stay in marriotts etc. up and down the coast with 4 kids, this place ROCKS! I stayed 7 days, just me and the wife, we are not big travelers and maybe thats why my review is 5 star. But this place was CLEAN, Friendly and all inclusive. The pools were cool, refreshing, once you got use to the water. We would take a few seconds to catch our breath but once we were in the pool we would sit for an hr or so talking and visiting with others. The 7 days we were there the last day had the waves the other are talking about. INSANE waves. That is not normal, at least for the extent of our stay. The food, is good, you know normal everyday restraunt food. Not exquisite, but good. If you want " a night out" dinner, I suggest going into town. The buffett breakfast was great! The liquor was everywhere. We stayed on the first floor and the view wasnt of the ocean but of the grounds, very beautiful. Rooms are nice with a patio, ALL rooms have a patio and face the ocean.
If I had to complain about anything it is true it can get pretty dang stinky at night. whew it did get bad one night, enough I woke up and thought whew! The whole palace is tile !! Tile is noisey and you can hear every sneeze from there to china.
The people are sooo nice, We left tips everywhere, couple of bucks on our bed, couple in our refrigetator, always at the tables we ate at. Come on, $2 bucks here and there is nothing and it makes the people feel great. I bet we spent $30 on tips. And dont get me wrong if you dont tip no big deal, but we did.
RUDE, man people are rude when they are on holiday, the guests can be very ignorant and demanding. GO ON VACATION. RELAX. I cant figure out what good it did to argue and gripe about anything...oh my theres a broken tile, oh my they gave me red wine instead of white. Forget it! Just go you will love it. Unless you are use to the RITZ Carlton of New York, then you might find a problem...oh yeah and if you think you are going to Mexico to make a great deal...forget it, prices are high at any vendor. This place is not tijuana.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since February 09, 2006
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d503041?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $389 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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