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Riu Palace Cabo San Lucas: Traveler Reviews


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71% Recommend
4.0 of 5 stars 1,477 reviews
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A fabulous resort and an awesome vacation!!!!

Riu Palace Cabo San Lucas

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5 of 5 stars
MsRocco 1 contribution
King of Prussia, PA
May 10, 2006
28/28 found this review helpful

I recently returned from Cabo San Lucas. We stayed at the riu palace from 4-23 through 4-29. My husband and I were on our honeymoon and LOVED the riu. It was the most beautiful hotel I have ever seen (with the exception of the Atlantis in the bahamas) The staff was friendly, everyone was helpful, and the food was good... here is my breakdown

Resort: VERY CLEAN, beautiful grounds, gorgeous pools, overall extremely beautiful resort, very elegant: open air lobbys, marble foyers. the resort itself is huge with almost 700 hundred rooms. Though the resort was full when we were there, it never seemed crowded. the views were breaktaking from the hotel. this def is a 5 star resort.

Rooms: our room was great, since we were on our honeymoon they gave us a junior suite on the top floor with a magnicient view of lands end/sea of cortez. When we arrived we couldnt get over how great the view was, we just sat on the porch for a good 20 minutes taking it all in. I like how all the rooms had balconies, that was a nice touch. our room was big, we had a king size bed, with a seperate sitting area, with a couch and a tv. alot of the room was marble. very classy. big shower, his and hers sinks. we had no problems with the tiolets. beds were hard. after the first day we got used to it. you can ask for a pillow top mattress if you need to. o and if you went to mexico to watch tv, you will be dissapointed. some channels are in english but are 98% reruns and mostly old movies. we didnt watch much tv. our room was at the activities pool, but it never woke us up in the morning (as long as we slept with the balcony door closed). some people complained about noise from the lobby, but no problem from our room. one night they brought by champagne glasses and a fruit basket since we were honeymooning, we thought that was a nice touch.

food: the food was good, much better then any other all inclusive i've stayed at. we liked the buffet at breakfast, lots of choices, they had a different theme at the buffet each night. we tryed all the resturants except the steak house, because we heard it had bad reviews. by far the gourment was the best!!! the japenese and the mexican were also excellent. though you will be very full when you leave, each sit down resturant is at least 3 or 4 courses!!! for lunch we ate alot of cheeseburgers, grilled chicken and hot dogs, the bbq food, it was really good. the pizza was good. the salad, veggies and fruit were usually very fresh. chocolate fountain at the buffet at dinner. we had no problems getting reservations for the resturants. you do have to stop by the outside of el mendeno resturant to make the reservations, it only took a second there was barely ever a line.

pools and ocean: pools were amazing, yes they were alittle cold. lots of seating around the pools, pool bars were fun. they have eternity pools, they were very nice! they did have waiters by the pool and a liquor cart that went around. a new activity every hour at the activity pool, you could definilty keep busy at the resort. The ocean: the ocean was rough and strong. we swam in it. i dont think you were supposed to. i would recommend for strong swimmers only. we were told if you walked down the beach about 300 feet past the riu that the swimming there was calmer. lots of great beaches in the area to go to.

staff: were friendly engough and some very friendly and nice. some were indifferent. i lthought the staff was good. some did not speak alot of english. very helpful at the front desk, one night we needed a pair of scissors and they searched all over the hotel to get us a pair.

drinks: drinks are in abundance, there is a mini bar and liquor dispenser in the room, and bars are usually open from 10am to 7am. drinks were good, we drank moslty fruity drinks, beer, wine and champagne. champagne was really good:-)

shows: the shows were cute, probably for an older crowd though, except for the occurance of some skimpy costumes, the younger guys liked them

some general notes:

you cant drink the tap water or brush your teeth with it. once in awhile i caught myself brushing my teeth with it. nothing bad happened. had no problems, with water, ice, fruits or veggies and I ate alot of native fruits and vegtables. Water is purfied in the soda fountains, along with the ice.

Lock your valuables in your save!! we did this and had no problems. i wouldnt leave any of my valuables sititng out. taxis from the hotel were 10 dollars each way. bring change we usually gave them 12 bucks a ride. this was relatively cheap, other people along the golden corridor said the had to pay 20-40 dollars one way and ended up just renting a car. this is a nice perk to the riu its relatively close to the town

excursions: you must try the giggling marlin, we loved that place, i got hung upsidedown and did shots of tequilla and friday night they had some fun/risky games that everyone young (16+) and old were involved in. El squid roe was also a blast. and of course cabo wabo. we also visited the zoo, if you are looking for alitle more upscale loungey area and not so much of a beachy feel. we ate the giggling marlin too it was very good. visited the straw market (all the trinkets in the town seemed overpriced, (but whatever your on vacation.)
I would definilty recommend the glass bottom boat ride to the arch and then get dropped off at lovers beach, this was by far our favorite day trip and was absolutely wondeful. we got a tour from our water taxi driver around the arch, to lands end, to see the sea lions, pelican rock, the pacific ocean. then he dropped us off at lovers beach for 2 hours and came back and got us. we also went snorkling in chileno bay on the oceanus for 35 or 45 bucks and it was open bar ( we didnt drink) and you got snacks.

overall we loved cabo and the riu and would go back in a heartbeat. it was the best vacation we ever had!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2006
  • Member since May 10, 2006
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Not worth the money

Riu Palace Cabo San Lucas

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2 of 5 stars
hdbowtie 1 contribution
burlington nc
May 9, 2006
5/54 found this review helpful

My husband and I were there from April 19 to the 25th we will not go back to the Riu. We had booked our room six months before time. When we walked in our room it had not been cleaned. We had to wait 30 minutes for the maid, it still was dirty. There was sand on the floor, bar was not stocked, it was a smoking room ( which we had requested not to have). And of course no more rooms were available. The food s-----!! The only thing that was good was the italian place. I will not go all-inclusive ever again. The second day of our trip I started having severe stomach pains among other things. We spent alot of money on the Taxi service. Everytime you head to cabo it is $10. When you come back $10. Try to find someone to split the cab with. The only fun we had was at the Cabo Wabo, thank you Sammy. We also went to the Squid Row this was also alot of fun. They do not speak good english so learn some spanish before you go. We enjoyed the atv trip it was worth the money. The airport s---- in Mexico so get there early for your flight home. What really p---- me off was when we got to the Delta desk I found out I was not even sitting with my husband on the way home. So, for five hours i sit with two fat women who would not shut up. And yes we did pick our seats on every flight. Hope this has helped.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay April 2006
  • Member since June 13, 2003
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Check Rates ABS:HotelCheckRates-d503041?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $389 (year-round)
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Above Average All-Inclusive Resort

Riu Palace Cabo San Lucas

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4 of 5 stars
Kellkae 9 contributions
Colorado
May 6, 2006
34/35 found this review helpful

Recently returned from a stay at the Riu Cabo (April 30-May 4). Four couples in our group. This being my 6th trip to Mexico, my first to Cabo. I've stayed at three other All-Inclusives, a condo, and a large EP resort. I travel quite frequently and would definitely give the RIU an above average rating. The reason I selected the RIU is that we had stayed at the RIU Palace in Riviera Maya and had a wonderful time. Now for the breakdown on specific areas:

Food: I was quite worried by all the reviews of the bad food as my husband is a major foodie and thought he would be quite disappointed in the quality as the RIU in Riviera Maya had excellent AI food. Actually the food is not too bad. However, I wouldn't recommend the steakhouse. One person in our group ended up with a raw steak and I mean raw. It took almost 45 minutes to get our main entree and not that we weren't all sitting, chatting and having a good time, we wanted to get our meal and move on to other things. The buffet has tons of choices and breakfast is quite good. However it does seem when they run out of things they are not replinished. The syrup container was empty most of the the time. My husband and friends caught fish and the kitchen staff cooked the fish and prepared sashimi for us from the tuna. I would give the food about a 4 out of 5 rating.

Resort: HUGE!!! Thank goodness we all had rooms together or we may have not seen each other for 4 days! The grounds are beautiful and very well kept. A small complaint I know but they could work a little bit on the beach to resort ramp area. It tended to be a big sand sinkhole when we were there. The shower to rinse off from the beach is right there but as soon as you rinse your feet off you have to step in this big soggy sandhole to get to the concrete or jump over it! Resort very impressive. Definitely a 5 out of 5.

Pools: Beautiful pools, very nice layouts, but too cold. It did feel refreshing one afternoon after we'd be down to the beach, etc. but in general it's one of those pools that takes about 10 mintues to get use to but you don't want to stay in forever either. About 5-7 more degrees warmer and it would be perfect. The separate swimup bar pool area is really a neat idea. We loved that! I'd give it a 4.5 out of 5.

Rooms: Very nice. Plenty big enough. Love the wood decor. Bathrooms are a huge bonus with two sinks. However had constant problems with toilet, maintenance did fix though immediately. Room refrig made lots of noise. Halls are very noisy, especially in the morning when they bring the room service carts around at 7 am. UGH!!! Bring ear plugs --- it saved me! I'd say 3.5 out of 5 just because of the noise.

Staff: Some staff were amazingly friendly and fun, others just seemed to being doing a job. But you get that anywhere. We did have a problem with the concierge and booking a fishing trip. The guys in our group complained to the management and but they didn't seem to concerned about it. I'd say a 3 out of 5.

Entertainment: Guys played poker one day; we always went to the evening shows which for an AI weren't bad. I've seen way worse. The disco opens way too late. 11 pm -- I realize they don't want to compete with the live entertainment but maybe one or two nights it could open earlier. We sang Karoake one night. I'd say 4 out of 5.

Side trips: The deep sea fishing is awesome if that's something you like to do. A MUST is Lover's Beach. Absolutely beautiful, a bit tricky getting in and out of the boat though! Watch for undertow if you go in the ocean. We are good ocean swimmers and it is a STRONG undertow.

A few other notes. Bring insulated mugs from home. We had ours and I'd say about 10 people a day asked where we got them from. Bring a light jacket as it does get amazingly chilly when the sun goes down. The town is fun to walk around and shop in. Go to CABO WABO. The Taco Loco place is great for lunch or snack -- right in front of Cabo Wabo.

Had a blast and can't wait to go back. I would recommend this resort but may not go back just because we always like to stay at different places. By far more pros than cons to the RIU Cabo.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2006
  • Member since January 04, 2004
  • I recommend this hotel for An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $389 (year-round)
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Best Vacation Ever!

Riu Palace Cabo San Lucas

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5 of 5 stars
A TripAdvisor Member
May 4, 2006
37/37 found this review helpful

My husband and I along with another couple stayed at the Riu from 4/24/06-4/28/06. Before going I already had very high expectations and I was not disappointed in the least. We have stayed at many all-inclusives in Mexico and in the Bahamas. The Riu by far was the nicest resort we have ever stayed in. I am usually ready to come home after 5 days but was so sad to leave Riu. I can't say enough about this place, It is unbelievable. The view from the resort alone was worth the money. The food was excellent every time. The room and the resort was breath taking. I liked this resort becasue it was so close to town and you definately need to see Cabo. The markets are fun as well as the bars. The Giggling Marlin was our favorite. I suggest the Pez Gato snorkling tour. It was fantastic. We not only got to snorkle, eat and drink but they also let us off at Lovers Beach for a swim. My husband and I will definately be returning to the Riu in Cabo. We like to try new places every year but the Riu in Cabo will be very hard to beat.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2006
  • Member since July 19, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $389 (year-round)
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Awesome

Riu Palace Cabo San Lucas

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5 of 5 stars
A TripAdvisor Member
London, Ontario, Canada
May 3, 2006
35/35 found this review helpful

Went to Rui Palace for my girlfriends wedding, and it was perfect. I loved the resort, the view, the staff, the pool, the town.....everything was incredible to sum it up.

We were in room 2130 which faces the courtyard or pool I should say. The veiw from the room was amazing, even if it wasn't ocean front - you could still see the beach a little and the mountains. All of the wedding guests were put in the same side of the hotel (The activities side) with inside rooms. The actual wedding went off without a hitch. It was planned perfectly and the bride and groom got everything they requested.

I thought the staff were wonderful. I often think that when some people have said the staff were rude, that there is a more probable explaination. Duhhhh, maybe they don't understand you......communication barrier../....they speak Spanish. If a staff memeber walks away from you when you are trying to ask them something, don't get all huffy about it, they just don't understand. Instead of wasting 10 minutes trying to banter back and forth, they walk away so you get the hint.

In terms of excursions, we rented Jet Skiis (a total blast) and did a sunset cruise, (both great ways to see the sealions) and the cruise was a great way to see the veiw from the other side of the mountains. Otherwise, I opted out of other activites in order to perfect my tan and relax. I did go into town for a couple evenings out, (Squid Row and Cabo Wabo - both a BLAST!!) but did not go and wander around town - which I wish I had. But, a group we were with went into town and said that the market's there don't barder at all. The price is the price. You might be able to negotiate within $5, but that's as good as it gets. Apparently, the vendors on the beach are much more flexible on price, although you won't have the same selection. But, Cabo is a swanky little down used to rich people from California, so I guess they don't feel the need to barder.

The food was good. I mean let's be honest, they are trying to feed over 1200 people a day - if you want gormet, go to a restaurant. I'm so sick and tired of people complaining about the food in these reviews. They have restaurants that cover most popular cuisines in the world, plus a huge buffet with salads, soups, pizza, pasta, at least three different kinds of meat and two kinds of fish and all kinds of side dishes. If you can't find something decent to eat, please go home and never go on vacation again. By writing reviews saying the food is aweful, you scare people. YOU ARE IN MEXICO! The food is different there. Dairy isn't pasturized the same as it is in North America, and they don't generally sweeten food as much as we are used to either, therefore, even traditional dishes you would have at home are going to seem different. I didn't seem to have a problem with booze getting watered down - in fact, perhaps they should have watered it down for me a bit:))

The resort was amazing. It was only built in December 2004, so it is very new and shows. There are 2 sides to this resort, what we called the quiet side and the party side (activities side) We were all (18 of us) on the party side and it was great. The 'Junior Suite' from what I understand, is the standard room. It has a sitting area with a small sofa, coffee table and TV. There were three fussy women sharing our room and there seemed to be plenty of room for us without tripping over each other. Double sinks in the bathroom is a huge plus. The resort is very big, but very, very well planned. Meaning you could get where you needed to go without walking for miles. Once you figure out the elevators (1st floor is the lobby floor, but is actually on the 2nd floor according to the elevators. It is confusing at first, but eventually you figure it out. We had 2, 80 year old women in our group, and although I would say the hotel is at best, accomodating to seniors and handicapped, it might not be the best place, due to sheer size.

I thought the hotel was in perfect condition. They were ALWAYS cleaning this place. I saw a kid on the pool with somekind of stone, scrubbing the grout in the tile, IN the pool. Someone complained about cracks in the concrete and tile. Are you for real? THAT is seriously worthy of a complaint?? My goodness. Yes, there were some cracked tile here and there, but, they do get replaced, as I saw. But, let's remember, the guests break these tiles when they drop plates or glasses, it is not from lack of maintenance or neglect on the hotels part. I just am constantly blown away by the things people complain about. You're on vacation.....look around you - be thankful you have this opportunity and make the best of it. In what way would a broken tile or cracked conrete affect your vacation?

All in all, loved this trip, and would not hesitate to stay at another Rui anywhere - I thought it was fantastic, and would come back in a heartbeat. Seeing as the Rui is the largest growing resort chain in the world right now, someone else agrees with me. Cabo San Lucas is a fun town, classy and picturesque and a great destination overall.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2006
  • Member since May 03, 2006
  • I recommend this hotel for Young singles, An amazing honeymoon, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $389 (year-round)
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